Knowledge Manager

il y a 1 mois

Brussels, Belgique Baker McKenzie Temps plein

**Role purpose**

To develop the local Knowledge strategy in line with and in support of the Firm’s global strategy; work with the country Knowledge Partner, local Knowledge team members, and practicing lawyers to implement the Knowledge strategy; act as the primary point of contact for Knowledge support requests and inquiries.

**Main responsibilities**:

- Work with the Director of Knowledge, Markets & Research and the EMEA+ Senior Knowledge Manager to devise a local Knowledge strategy for the jurisdiction that is fully aligned with the Firm's global strategy; design policies, procedures, and standards to ensure quality parameters are met
- In consultation with the country's Knowledge Partner, drive the implementation of the Knowledge strategy and development of the Knowledge culture in the jurisdiction; appoint Knowledge Champions and liaise with lawyers to support where necessary.
- Build strong relationships with the local lawyers and Knowledge community; act as a single point of contact for any queries or issues, and ensure satisfactory resolution on time; provide all client-facing teams with Knowledge and technical support, within the scope of his/her legal expertise and in line with agreed prioritization.
- Support local lawyers in the implementation of AI, legal tech and other innovations in their practices to increase efficiency and improve client service
- Manage and take accountability for the development and collection of Knowledge content across all practice and industry groups; work with Specialist Functions to ensure all material is stored in appropriate Knowledge systems
- Ensure that an excellent set of core precedents - automated where possible - is in place across all practice groups to meet lawyer needs; identify resources to draft them where necessary.
- Identify sector and practice group, and client-specific hot topics for internal and external current awareness and thought leadership; write or commission content in consultation with the Specialist Functions
- Ensure that all Knowledge resources are made available to all lawyers in the jurisdiction and provide training and guidance as appropriate; regularly review usage statistics and gather feedback to ensure that lawyers' needs are being met
- Take ownership within the jurisdiction of all knowledge systems and drive awareness and adoption; create and maintain appropriate intranet pages to make key resources readily available to users
- Ascertain local legal training needs; plan and execute training programs accordingly, in consultation with the Specialist Legal Training Function; co-ordinate the delivery of client training where required
- Ensure timely fulfilment of all information and research requests and proper workflow management, including effective management of appropriate work priorities and effective communications with lawyers
- In consultation with the Information Product Management Specialist Function, manage the relationships with local vendors to ensure the information needs of the Firm are met
- Monitor developments in knowledge systems and content trends, identify areas for improvement, and work with key stakeholders to implement these

**Travel requirements**: Limited travel expected

**About the team**

**Function**
- The Knowledge function is a Firm-wide team of nearly 300 professionals, including Knowledge Lawyers, Information & Research professionals, and a variety of other functional specialists. The Knowledge function helps the Firm deliver better legal solutions by producing and providing easy access to high-quality, relevant legal information for both lawyers and clients. The focus is on the following areas:

- Content: creating, collecting, and providing access to market-leading precedents, sample documents, practice notes, training materials, and other knowhow for our lawyers and clients, reviewing and updating regularly, to ensure that the content is current and market-leading
- Systems: working with the Technology function to design, develop, and build user-friendly and flexible platforms to store knowhow and deliver it intuitively to lawyers and clients, adopting common systems across all offices and practice/industry groups
- Culture: striving to establish Knowledge as a core part of every lawyer role, engaging actively with all lawyers in the Firm and encouraging them to share their knowhow and expertise with colleagues as openly as possible; embracing a "one team" culture within the Firm's Knowledge community ensuring that all team members create and develop high-quality local content while being aligned with our global strategy and approach

**You will report to**: EMEA+ Senior Knowledge Manager

**Your direct reports, if any**: N/A

**Key relationships**:

- Country Knowledge Partner
- Local PG & IG Leadership
- PG & IG Knowledge Lawyers
- Specialist Knowledge Functions
- Information & Research team

**Technical skills, qualifications, and experience**:

- Relevant degree, law degree preferred
- R

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