Senior Knowledge Management Specialist

il y a 2 jours

Brussels, Belgique Fragomen Temps plein

Job Description

Role: Senior Specialist

Team: Knowledge Management

Location: European offices

About Us:
Fragomen is the leading firm dedicated exclusively to immigration services worldwide. Our more than 50 offices and over 3,750 employees are strategically located in key commercial centers throughout the Americas, Europe, Asia Pacific, the Middle East and Africa. This expansive reach allows us to provide services in more than 170 countries.

The Role:

- The Knowledge Management (KM) Senior Specialist is part of the Knowledge Group, which has global responsibility for keeping clients and staff informed of the changes in the global immigration and mobility landscape and their impact on clients and the firm. The KM Senior Specialist supports the country content development and maintenance for Fragomen’s Knowledge systems and products, including the Laws and Processes Library (LPL) - our core knowledge database; the Business Visa Matrix (BVM) - our business traveler tool; and the Knowledge Center (KC) - our client-facing knowledge resource portal. Geographic focus will be on Europe, which covers 40 jurisdictions.
- The KM Senior Specialist works with the country owners and Regional Knowledge Managers to ensure that all content is appropriate for inclusion in the suite of Knowledge products, is accurate and clear to readers. The KM Senior Specialist also works with the larger Knowledge Group to improve content development and maintenance processes and support client research requests and regional projects.
- Responsibilities:_
- Draft, edit, update and publish content in Fragomen Knowledge systems as changes in regulations, policies and/or practice occur.
- Work with worldwide professionals (Fragomen practices and teams, co-counsel firms, and MFNs and clients, as applicable) to clarify the effect of an immigration change on specific Knowledge products and register updates to content as they occur, and per the content maintenance schedule and processes.
- Conduct regular quality control of products and processes to maintain accuracy of content and efficiency of processes.
- Work with technologies such as SharePoint, Tableau, and metadata editors, and Fragomen proprietary systems to efficiently update, review and store country information to support the User/Reader experience.
- Work with the larger Knowledge Group on content updates, system upgrades, and client research projects, as required, especially with data collection and evaluation from Subject Matter Experts.

About You:
You are an enthusiastic team player and the idea of joining a dynamic team energises you. You understand the importance of building strong networks with internal and external stakeholders and are interested in contributing to innovative solutions which can require a quick response due to shifting geo-political landscape, or sudden legislative and regulatory changes (e.g., Brexit and the COVID-19 health crisis).
- Qualifications & experience:_
- Bachelor's degree, preferably in law or political sciences
- EU immigration and/or global mobility experience is desirable
- 3+ years’ experience in content management or equivalent preferred
- Strong written and oral communication skills and able to convey complex immigration concepts with clarity
- Experience working with Microsoft O365 products, including SharePoint. Knowledge of Tableau a plus.
- Must have strong organization skills to efficiently manage priorities and quickly respond to urgent requests
- Demonstrated experience working in a multi-cultural setting
- Strong analytical, critical thinking, and problem-solving skills to identify, characterize, and solve complex process issues
- Ability to categorize and analyze large scale complex data sets
- Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status._

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