Job Description: Hotel Front Desk Agent M/w/x
il y a 3 semaines
**Description de l’entreprise**
The Euro Capital Hotel is situated on a busy street, enclosed to the international train station of Brussels Midi-South served by Thalys, Eurostar, TGV Brussels-France, ICE and InterCity trains.
With this prime location, Euro Capital Brussels is the perfect choice for both business and leisure travelers. Other than the station and downtown being a short walk away, multiple shopping districts, historical monuments and important landmarks are conveniently reachable. Our neighborhood offers the ideal location to explore all the highlights of Brussels by feet tram or by bus. The area around the hotel also offers pedestrian friendly streets with numerous cafes, restaurants and terraces. We offer our guests to be located in the center of Brussels vibrant lifestyle, thus being convenient for all types of travelers.
**Description de la fonction**
**Typical work activities - Day to day tasks**
- Greet guests on arrival at the hotel, make a good first impression
- Check guests in and out
- Issue keys to guests
- Keep accurate records of which guests have arrived at, or left, the hotel.
- Make sure that any necessary information goes to the housekeeping, restaurant, maintenance, and management departments
- Provide guests with information about local attractions and places of interest.
- Serve hot drinks on guest demand
- Directing incoming calls and helping guests to make external calls
- Prepare a customer's account when they leave the hotel. If necessary, invoice on company's name
- Take payment from the customer in cash, or by credit/debit card. Trace and track the additional cost of used items such as drinks, telephone calls and extra breakfast, and include them in the final bill.
- Guests might come to the receptionist with any queries or complaints - not all of which will be easy to deal with, so use your super skills to resolve complain and make a happy guest.
- Use sales skills to persuade guests to take a better and more expensive room, to stay longer, use hotel services such as breakfast, bar service in order to help to increase revenue for the hotel.
- In the event of an emergency, receptionists might have responsibilities such as helping people as they evacuate the building, calling the emergency services, and checking that all guests have reached safety.
- Response to the guest comments on different OTAs.
**Description du profil**
As a front desk agent, you'll need to have:
- Clear speech and a polite manner along with excellent verbal and written communication skills.
- A high standard of personal presentation.
- A good telephone manner and the ability to speak a foreign language if necessary
- Customer service skills, patience and tact.
- The ability to be calm and stay well organized, even when working under pressure.
- IT skills
- The ability to handle cash, credit/debit cards and foreign currency.
- Some secretarial and keyboard skills; you will need to be accurate and should pay attention to detail.
- The ability to operate standard office equipment such as photocopiers.
- You might need some sales skills to encourage guests to have breakfast in the hotel restaurant.
**Informations supplementaires**
Lieu de travail Saint-Gilles, Belgique
Type de contrat : Stage
Spécificités des horaires : Travailler le dimanche et les jours fériés, Werken op zon-en feestdagen, Travailler à temps partiel, Deeltijds werk
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