Itsm Developer

il y a 4 jours


Brussels, Belgique Systems Planning and Analysis, Inc. Temps plein

Overview:
Systems Planning and Analysis, Inc. (SPA) is a well-established and progressive defense contracting company in the Northern Virginia area just a few miles south of the Pentagon. We are a professional services firm established in 1972 that has a long-standing reputation for unrivaled technical and analytical support to some of the top decision makers in the Federal Sector. We do state of the art work and have a cadre of outstanding professionals on our team.

SPA has an immediate need for a ITSM Developer to provide contracting services to NATO.

**Responsibilities**:

- Installs and Configures the BMC Smart Reporting, BMC SmartIT and BMC Digital workplace.
- Provide expertise in the area of IT Service Management, Configuration Management Database and BMC Discovery.
- Performs configuration changes to keep the ITIL Service Operations, Service Design and Service Transition processes operational and in line with Agency Directives;
- Provides documentation/trainings and workshops on the Smart Reporting/SmartIT and Digital work place
- Perform any other duty as required

Qualifications:
**Required Qualifications**:

- University Degree in Computer Engineering or related discipline; alternatively, 5 years of equivalent industry experience
- 5+ years recent experience in BMC Remedy ITSM Suite development (version 9.1 and higher)
- Extensive experience installing BMC Remedy ITSM Suite (9.1 and higher) in both single and multi-tenancy, and in a highly available and resilient designs
- Extensive experience configuring and customizing the Remedy ITSM suite to align to an organization's business processes based on the below ITIL processes (at a minimum):

- Solid understanding of architecture including load balancing, high availability, scalability, and fail-over solutions
- Experience with installing,patching,upgrading and configuring BMC Remedy Single Sign On, BMC Remedy Smart Reporting, BMC MyIt/Smart IT, BMC Truesight ,BMC Discovery, BMC CMDB
- Formal ITIL certification at least at foundation level
- Ability to work in team environments (both as a contributor and a coordinator)
- Analytical, problem solving and verbal and written communication skills
- National of one of the 30 NATO countries
- In possession of an active National and/or NATO Secret security clearance


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