Senior Service Manager

il y a 5 jours


Brainel'Alleud, Belgique Vector Synergy Temps plein

**Location**:
Braine-l'Alleud, Belgium
**Security Clearance**:
NATO Secret
**Reference No**:
RFQ C003982 / Braine-l'Alleud
**Skills, knowledge, experience required**:

- A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 3 years post-related experience;
- Service Management: ITIL Foundation and Intermediate Certifications certified in either Service Design/PPO, Service Transition/RCV, Service Operation/OSA, Service Strategy/SOA and or Continual Service Improvement; or latest versions.

**Desirable**:

- ITIL Expert /Managing Professional;
- PRINCE 2 Foundation level or PMI PMP;
- MSP Foundation.

**Duties/role**:

- Managing the Deployable CIS infrastructure as a service and ensuring system readiness at a level specified in the SLA. Ensuring the availability and quality of engineering support delivered to the customer through close co-ordination with NCI Agency service lines and the CIS Support and Sustainment Centre (CSSC) and the Forward Support Point (FSP);
- Managing the DCIS Configuration Management to ensure that all assets are maintained at known configuration states and can be correctly accounted for;
- Conducting periodic risk assessments to anticipate and deal with obsolescence and initiate new projects under the NATO Security and Investment Programme (NSIP) when required.

**Additional information**:
If you are interested, for further information, please contact the point of contact for this offer.
VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575


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