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Sales Manager
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**Role Overview**:
The Sales Manager at Luzmo will be essential in driving net revenue growth through new sales and increased customer satisfaction, fostering upsell opportunities and retention. This role involves leading a team of Account Executives (AEs) and Customer Success Managers (CSMs), providing hands-on support, training, and operational guidance. The Sales Manager will work closely with the VP of Growth and the Marketing team to ensure alignment across sales, growth, and customer success strategies while fostering a collaborative, high-performance environment.
This role reports directly to the CEO, with a close working relationship with the VP of Growth.
Current Team Structure
- Sales Team: 4 AEs (3 based in Europe, 1 in North America).
- Customer Success Team: 3 CSMs (2 in Europe, 1 in North America).
**Key Responsibilities**:
Sales and Customer Success Leadership
- Lead both the Sales and CS teams, ensuring they meet their revenue and client satisfaction targets through structured support, hands-on coaching, and ongoing skill development.
- Create and implement an efficient process to manage the customer lifecycle from acquisition through to retention and expansion, fostering close collaboration between Sales and CS teams.
Operational Management and Field Coaching
- Spend significant time in the field with AEs and CSMs to provide tactical support on client engagements, account strategies, and performance optimization.
- Drive a high-performance culture by setting clear objectives, establishing performance metrics, and ensuring accountability for both Sales and CS teams.
Customer Success Strategy and Client Satisfaction
- Oversee customer success initiatives, focusing on proactive engagement, upselling, and renewals to ensure customer satisfaction and revenue retention.
- Act as an escalation point for high-priority customer issues, collaborating with the CSMs to resolve complex challenges swiftly.
Revenue Growth and Pipeline Optimization
- Work closely with the AEs to ensure consistent progress toward sales targets, providing tactical guidance on managing strategic accounts and enhancing lead conversion.
- Support a data-driven approach to pipeline management and performance tracking, adjusting tactics to maintain steady growth.
- Proven experience managing both Sales and Customer Success teams in a B2B software environment, ideally with a technically focused product or specifically within the analytics market.
- Hands-on experience in selling complex software products that require high-touch, white-glove services
- Strong track record of direct sales achievement, coupled with operational skills in process improvement, pipeline management, and team coaching.
- Skilled in managing customer relationships throughout the lifecycle, with an emphasis on retention, upsell, stakeholder management and client satisfaction.
- Ability to work closely with growth or marketing teams to synchronize strategies across acquisition and retention efforts.
- Data-driven approach with hands-on experience in CRM systems, preferably HubSpot, to track and optimize performance across teams
- EU based, willing to frequently travel to our Belgian office
- If you are not located in Belgium, you are willing to work via an Employer of Record or on a contract basis.
Style and Cultural Fit
- A collaborative leader who excels at fostering individual and team growth through hands-on mentorship and feedback.
- Thrives in a dynamic, fast-paced environment, with the flexibility to pivot and solve challenges as they arise.
- Driven by a customer-centric approach, with a commitment to achieving results through close team collaboration.
**What this job offers**:
- An exciting scale-up environment offering a lot of autonomy and the chance to make a real impact
- Competitive salary
- Unlimited holiday policy
- Remote / Hybrid working environment
- International get-togethers
- Any equipment/software/tech that you need to do your job
**How we work**
We empower success. We accomplish daily. We innovate fearlessly.
Join a team of collaborative, driven and ambitious people at Luzmo.
