Experienced Customer Advisor

il y a 3 semaines

Brussels, Belgique Sodexo - Benefits and Rewards Services Temps plein

**Onderneming**:
Since its creation more than 50 years ago, the Sodexo group has been the world leader in quality of life services.

At **Sodexo Benefits and Rewards Services**, we’ve made our mark on the world by helping clients give their employees personalized experiences, every day. Our benefit platforms and payment solutions are already used by 440,000 clients and 36 million of their employees in 32 countries.

At Sodexo Benefits & Rewards Services, we are proud of our commitments to **environmental sustainability**, our focus on **employment equity and diversity**, our **new ways of working** independently and flexibility for the **well-being of our talents**. Joining us means evolving in a **collaborative, innovative environment**, in which each employee is recognized and receives the support they need for their **development**. We firmly believe that the quality of life of our clients and service consumers begins with our own people. Consequently, your wellbeing at work is one of our priorities.

Working with us is an opportunity to **impact** the future of employee experience and, ultimately, the world around us. But it’s also your chance to make an impact every day, putting a part of yourself into exciting digital products and touching the lives of millions of consumers.

We’re a global, multicultural business where every contribution counts and every day is a chance to **inspire** others and take inspiration from your colleagues.

We’re accelerating our **growth** on a global scale, combining the reach and stability of Sodexo with our unique position as an incubator of innovation. As part of the team, you’ll help us continue that growth and our landmark digital transformation.

Now, we’re inventing entirely new ways to influence and enrich the lives of employees worldwide.

**Functie**:

- “Your mission, should you decide to accept it, is to ”_ contribute to customer success by making their interactions with Sodexo as easy, fluid, rapid and efficient as possible. The success of our customers is a key factor of being identified as a partner and not only as a service provider. The Experience Customer Advisor approaches its mission with customer-centricity and will take end-to-end ownership of the customer success activities for Large Accounts with support and strong collaboration with other departments.

The Experience Customer Advisor will be a member of the big clients Account team of the Customer Service Department (CSD), he/she will act as an exclusive advisor for a defined accounts portfolio composed by big clients only.
- “This vacature will not self-destruct in five seconds ”_

**Profiel**:
**Your main responsibilities**:
**Customer key moments**
- You operate customer onboarding process of new large clients and new products in collaboration with Sales, CX and Operations department
- You solve complex case management (incidents of our clients, complex requests, claims, closing the loops) - fixing their problems rapidly and efficientlythis is what makes our clients happy
- You collaborate with Sales Account managers to manage your Large Account portfolio (customer meetings, onboarding, incident management, customer requests).
- You collaborate with CX Department (Design Thinking) to simplify, optimize, enhance processes, customer journeys and customer satisfaction
- You share feedback of our customers to CX Department to improve our processes and journeys
- You share feedback of our customers to Training and quality department to improve our first time resolution and customer satisfaction
- You escalate to your Supervisor and Customer Care Manager when incidents impacts your account portfolio.

**Your profile**:

- You have at mínima 3 years’ experience in Customer Service
- You have experience with big clients
- You like to serve client and deliver best services
- You have strong communication and collaboration skills
- You have energy and enthusiasm
- You are a team player, curious and eager to learn
- You are personally credible with strong interpersonal skills
- You are driven and result-oriented
- You have a positive and pragmatic attitude, sense of initiative

**Aanbod**:
**We offer you**:

- A competitive salary with numerous extra-legal benefits
- A pleasant work environment in a dynamic team
- A workplace located in Brussels (Ixelles), near Etterbeek station and the Delta metro station (we will move to Central station end of 2023)
- We offer you a training course with real opportunities for development both within the team and within the company

Quality of life at work:

- A work-life balance with possibility for home office
- A wide choice of sustainable meals in our company restaurant

**You recognize yourself in this profile ?**

Do not hesitate and send your curriculum vitae and cover letter to the attention of Dieter Goossens,

**Talen**:
You are fluent in Dutch and sufficiently active in French to be able to collaborate effectively. The knowledge of En

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