Area Service Lead
Il y a 7 mois
**Area Service Lead - Benelux**
We are excited to be looking for a talented and experienced Field Service Lead to join our team.
We're looking for people who have technical engineering experience (electrical/mechanical) ideally from within a medical device background, proven team leadership experience and are happy to be in the field travelling to support our customers.
As Area Service Lead you will supervise Field Service Engineering team to ensure Hologic’s products meet customers’ expectations, and that the customer receives the best possible experience.
This role can be based in the Netherlands or Belgium and will require the individual to carry out FSE duties in addition to the required leadership responsibilities.
KEY RESPONSIBILITIES
- Provide supervision and leadership to the field service team
- Set and manage clear team goals and objectives in alignment with overarching plans and strategies developed
- Provide emergency service, implementation and installation of systems at customer sites and repairs using troubleshooting skills in electrical, electronic, pneumatic and mechanical systems
- Liaise with customer IT departments and assist with information systems installations and troubleshooting
- Assist the Field Service Manager with call escalation, technical support and administrative duties
- Ensure own administrative tasks are complete on time and as needed support the team giving guidance on items such as: Field Service Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Internal Laboratory Reports, Equipment Checklists, RGA Forms
- Work effectively as part of the leadership team, drive continuous productivity improvements and continuous improvements in customer experience
KNOWLEDGE, SKILLS & EXPERIENCE
- Experience in supervising and leading service teams
- Technical proficiency servicing instruments in the field and knowledge of corporate related processes and disciplines
- Ability to troubleshoot complex electrical, electronic, pneumatic, and mechanical systems
- Direct customer interface experience
- Excellent interpersonal, communication and customer service skills
- Effective time management, planning and organizational skills
- Proficient use of Microsoft products (Word, Excel, Outlook)
- Self-motivated and flexible, willing to travel
- Fluent in written and spoken English with strong presentation skills
So why join Hologic?
We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.
We offer a competitive salary and annual bonus which our talent partner can discuss with you.
LI-KP1
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