Guest Service Manager/duty Manager
il y a 3 semaines
**Company Description** The Hoxton, Brussels** is our first hotel in Belgium, occupying a brutalist-style tower building and the former European headquarters of IBM. It features 198 rooms of various sizes, a lofty double-height lobby, a bar, a coffee bar, a Peruvian-inspired restaurant - Cantina Valentina, a rooftop bar - TOPE - that offers stunning views across the city, and The Apartment, our unique meetings & events concept.
**Job Description** What you'll do...**
- Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests - from when they arrive, over the course of their stay and until they get their bill and head off again.
- Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
- Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house.
- Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick ups.
**Qualifications** What we're looking for...**_ _**
- Individuals. You’re looking for a place where you can be you; no clones in suits here
- Passion for hospitality - whether that’s a drink, a meal, an event or a bed for the night
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
- You’re not precious. We leave our egos at the door and help get things done
- You’re up for doing things differently and trying (almost) everything once
- If we got stuck in a lift together we’d have a good time and share a few laughs
- You want to be part of a team that works hard, supports each other and has fun along the way
**Additional Information** What’s in it for you**
- Hox Hero and Nifty fifty rewards for going the extra mile and living our values
- Food on us during your shift
- Enjoy a free night at The Hoxton and a meal for two when you first start with us
- Excellent discounts across the global Ennismore family for you and your nearest and dearest (even if you decide to leave us)
- Plenty of opportunity to progress and change it up while you’re with us - we’re growing quickly and globally and are part of a diverse family of brands
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
- Time off to volunteer with one of our partner charities
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact
- Regular team get togethers, from our High Fives to our (pretty special) team parties - we know how to have a good time
- Pay if forward, refer a friend and get a bonus on us
- Reimbursement of transport costs (80%)
- Eco Voucher (up to 250€/year)
- 13th month of salary
-
Duty Manager
il y a 3 semaines
Brussels, Belgique beapart nv Temps plein**Company Overview**: At Midi 33, we pride ourselves on delivering exceptional guest experiences through warm hospitality and top-notch service. We are currently seeking a dedicated and professional Duty Manager to join our team. **Main Tasks and Responsibilities**: - You will be the main responsible person during the night - Warmly receive guests upon...
-
Duty Manager
il y a 2 semaines
Brussels, Belgique beapart nv Temps pleinJob Description: Duty Manager **Organization** **Title**:Duty Manager **Department**:Operations **Division**: **Status**:full Time **Reports to**:Operations Supervisor **Cooperation**:All departments **Supervises**:None **Objectives** - handle all guest related matters till closure of the office - after office closure a-making reports, spot checks in the...
-
Duty Manager
il y a 1 semaine
Brussels, Belgique The Dominican Temps plein**Function**: Duty Manager **Department**:All **Direct responsible**: General Manager **Contract**: **Description of the position**: - Will represent the Hotel Manager during his/her absence. - Will adhere to the standards of service, the ‘One team Hotel’ concept as required by the hotel in compliance with the Company and Hotel policies, procedures...
-
Guest Relation and Duty Manage
il y a 4 semaines
Brussels, Belgique VENDOM COMPANY Temps pleinVous serez pleinement intégré(e) au sein de l’équipe Front Office, vous permettant de vivre une expérience professionnelle dans une atmosphère de créativité élégante et de confort moderne. En tant qu’interlocuteur privilégié entre la direction et la clientèle, vous serez êtes en mesure d'inspirer les équipes avec passion pour progresser...
-
Guest Relation and Duty Manager
il y a 4 semaines
Brussels, Belgique Sofitel Brussels Europe Temps pleinDescription de l'entreprise Situé au cœur du quartier européen, le Sofitel Brussels Europe est un hôtel élégant doté d'une situation idéale sur la Place Jourdan, l'une des dernières places typiques de la ville. Proche du célèbre Parc du Cinquantenaire et des musées, il est le point de départ idéal de toutes les visites de la capitale...
-
Guest Relation and Duty Manager
il y a 3 semaines
Brussels, Belgique SOFITEL Temps pleinDescription de l'entreprise Situé au cœur du quartier européen, le Sofitel Brussels Europe est un hôtel élégant doté d'une situation idéale sur la Place Jourdan, l'une des dernières places typiques de la ville. Proche du célèbre Parc du Cinquantenaire et des musées, il est le point de départ idéal de toutes les visites de la capitale...
-
Operations Guest Experience Manager
il y a 1 semaine
Brussels, Belgique Merlin Entertainments Temps pleinWhat you'll bring to the team: Are you looking for an experienced **Operations - Guest Experience Manager** job that’s full of FUN at LEGO Discovery Centre Brussels? Working here is as unique as our guest experience team - fizzing with fun and passion, a vital ingredient in the guest experience. Therefore, we’re looking for a customer focused Guest...
-
Manager On Duty
il y a 2 semaines
Brussels, Belgique The Usual Temps plein**Join us as**: Manager on Duty Welcome to The Usual, the design hotel and F&B hotspot you’ve been waiting for. Our incredible hotel offers more than just accommodation - it provides a warm and inviting atmosphere where guests are treated like friends. Are you excited to take on the hands-on role of looking after our guests, employees, F&B and financial...
-
Manager On Duty
il y a 23 heures
Brussels, Belgique The Usual Temps plein**Join us as**: Manager on Duty Welcome to The Usual, the design hotel and F&B hotspot you’ve been waiting for. Our incredible hotel offers more than just accommodation - it provides a warm and inviting atmosphere where guests are treated like friends. Are you excited to take on the hands-on role of looking after our guests, employees, F&B and financial...
-
GUEST RELATION AND DUTY MANAGER H/F
il y a 5 jours
Brussels, Belgique Accor Temps pleinDescription de l'entreprise Situé au cœur du quartier européen, le Sofitel Brussels Europe est un hôtel élégant doté d'une situation idéale sur la Place Jourdan, l'une des dernières places typiques de la ville. Proche du célèbre Parc du Cinquantenaire et des musées, il est le point de départ idéal de toutes les visites de la capitale...
-
Duty On Board Service Manager
il y a 1 semaine
Brussels, Belgique Momentum Temps plein**Bedrijf**: **Momentum** is the exclusive Hospitality partner of Eurostar International high-speed trains connecting the United Kingdom to Europe since 2000. Our experienced and dedicated staff based across London, Paris, Brussels, Amsterdam and Rotterdam ensure our customers an amazing and authentic guest service experience on board trains, a personal...
-
Duty Manager Aviation
il y a 2 semaines
Brussels, Belgique Group-f Temps plein**Company**: Group-f operates in the facilities management sector. As a multi-service provider, we cover 5 major pillars**: Service Cheques, Professional Cleaning, Aviation, Hotel Services and Rental.** We are known for our hospitality and excellent service, with a heart for our customers and a heart for our **+2000 employees.** **Do you enjoy working in a...
-
Manager On Duty
il y a 2 semaines
Brussels, Belgique Marriott International, Inc Temps plein**Job Number** 23018887 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Brussels Airport Hotel, Brussels National Airport, Brussels, Brussel, Belgium VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with expediting problem payments (e.g., problems...
-
Shift Leader
il y a 2 semaines
Brussels, Belgique Rocco Forte Hotels Temps plein**Shift Leader / Manager on duty**: Permanent Hotel Amigo Brussels APPLY Hotel Amigo is set among the cobbled streets of Brussels, just around the corner from the picturesque Grand Place, one of the most beautiful squares in the world. A former prison, it became a hotel in 1957, just in time to host royals, celebrities and VIPs for the Brussels World's...
-
Duty/security Trainee
il y a 7 jours
Brussels, Belgique Radisson Collection Grand Place Hotel, Brussels Temps pleinRadisson Hotel Group is one of the world's largest hotel groups with nine distinctive hotel brands, and more than 1,600 hotels in operation and under development in 120 countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people...
-
Guest Experience Manager
il y a 1 semaine
Brussels, Belgique The Standard Brussels Temps plein**The Standard Brussels**: **Guest Experience Manager (GEM)**: Opening in early 2025, The Standard, Brussels marks the hotel brand’s third outpost in Europe. Set in the city’s Northern Quarter, The Standard, Brussels brings the brand’s design, culture and activation-driven philosophy to Belgium. With 180 guestrooms (plus 20 residences), the modern,...
-
Duty Manager
il y a 4 semaines
Brussels, Belgique Synergie Temps pleinEn tant que Duty Manager, vos tâches principales sont les suivantes: - Vous supervisez et contrôlez les opérations quotidiennes de l'affectation du personnel - Vous établissez les rapports et participez aux réunions internes - Vous motivez et évaluez le personnel - Vous contrôlez les anomalies et corrigez lorsque cela s'avère nécessaire - Vous...
-
Duty On Board Service Manager
il y a 1 semaine
Brussels, Belgique Momentum Temps pleinTaken Be a role model and lead all aspects of performance management onboard the trains, providing leadership and coaching as well as developing the team of purser and crew. Carry out formal performance evaluation on a regular basis with each member of your team. Follow up on attendance and disciplinary matters of team members by carrying out investigations...
-
Duty Manager
il y a 4 semaines
Brussels, Belgique BrewDog USA Temps plein**ABOUT US**: *** **50% PROFIT SHARE | STAFF DISCOUNT | PAID BREAKS | 4-WEEK SABBATICAL EVERY 5 YEARS | ADDITIONAL PAY FOR EACH BEER EXAM PASSED | CONTRACTED HOURS** We love great craft beer. We want everyone to be as passionate about it as we are - and our bars are at the heart of that mission. You’ll help us deliver an amazing beer and customer...
-
Guest Relations Manager
il y a 3 semaines
Brussels, Belgique Smartflats Temps pleinAssist guests before, during and after their stay - Develop a thorough knowledge of the apartments and services - Monitor guests reviews and follow up for maintaining and improving ratings - Take and manage reservations, and promote extra services - Liaise closely with the Housekeeping Team, and monitor special requests and needs - Coordinate with the Call...