Engagement Delivery Manager
il y a 2 jours
**Job Category**:Customer Success Group
**Job Details**:**Role**:Project Manager/Senior Project Manager
**Location**:Belgium
**Department Description**
At Salesforce, there is nothing more meaningful than the success of our customers In the Customer Success Group, our trusted experts and high-value services secure customer success by accelerating adoption, engagement, and growth for customers of all sizes. In collaboration with Sales, Technology & Products, and our Partner community, we bring the full power of Salesforce to help customers to achieve business value faster.
**Role Description**
Salesforce Professional Services is seeking an innovative Project Manager who shares our vision of bringing the power of cloud computing to enterprises. Project Managers are driving successful customer outcomes with our implementations and lead and run more sophisticated, enterprise and strategic projects. Our Project Managers actively participate on the project, prioritising, contracts review, knowledge transfer, and budget management.
**YOUR IMPACT: Responsibilities**:
- Serve as the overall Leader of the project team and exhibit excellent leadership skills in forming a team, ensuring strong communication channels, giving clarity, motivation and direction to the team throughout the engagement
- Be the primary customer interface and perform project management activities that ensures adherence to Salesforce methodology and project gates and governance
- Build and lead project plans; supervise and review project progress and timelines; adjust schedules and plans as needed; ensure on time and on budget delivery of projects and identify and resolve issues to ensure project success
- Supervise utilization of project resources in alignment with resource allocation and budget. This includes on time entry and approvals for project timesheets
- Able to lead one or two large projects or a couple of small to medium sized interrelated projects requiring complex cross-functional teamwork and management at the program level
- Facilitate requirements gathering and assist with crafting project deliverables, and Salesforce documentation as needed
- Being an extension to the account team to extend the Salesforce footprint
- Participate in end to end implementation planning including project management, risk & issue management, communication and business organisational change
- Facilitate User Acceptance Testing with business end users including coordination and user acceptance sign-off
**Minimum qualifications**:
- Experience implementing enterprise-scale CRM software solutions around processes such as Sales, Service, Marketing, Commerce is required
- Bachelor's degree in Business Administration and/or Information Technology OR equivalent experience in a related field
- + 10 years in a Project Management role, including experience handling external client projects
- Ability to balance the business and technical requirements to produce a project plan and collaborate to acquire the information, such as estimates, as input to the project plan
- Demonstrated project management skills, with direct responsibility for running project teams, up to 10+ people, budget and schedule.
- Demonstrated ability to have difficult conversations
- Proven history of delivering high quality results on schedule and within budget, managing a budget of at least 500k euro
- Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written
- Ability to work effectively in a fast paced, high energy, team-oriented environment
- Available to travel for up but not more than 50%
- Business proficiency in English AND one other local language in the region
**Preferred qualifications**:
- Project Management Methodology Certification such as Prince, PMP, SAFe, Scrum
- Manage and connect with remote developers
- Experience with business process expertise around an industry Vertical (i.e. Financial, Health & Life Sciences, or Manufacturing, Retail, Logistics)
**Benefits & perks**:
**About Salesforce**Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new coordinated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
LI-Y
**Accommodations
**Posting Statement**:At Salesforc
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