Customer Tool Service Agent
Il y a 5 mois
**What's the role**:
As a Customer Tool Service Agent, you are the internal point of contact for all questions related to our tool repair processes. You will be the link between our customers, our salesforce and the regional repair center in France.
**Who is Hilti?**:
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
**What does the role involve?**:
- As the internal point of contact, you will manage the complete repair process of our customers. In order to ensure minimum delay for the repair of our customer's tools, you will have to effectively manage complaints, quotes and other queries.- You will work hand in hand with our internal departments and our field salesforce to ensure an impeccable service. Both in terms of logistics and invoicing, your nerves of steel will help coordinate our various internal services to satisfy our customers.- Better yet, you are the type of employee who has ideas and does everything possible to improve the customer experience and you love to actively participate in improving internal processes- Did you know that Hilti was awarded the Great Place to Work certification six times in the last few years, thanks to its caring and performance-oriented culture? _
**What do we offer?**:
Show us what you’re made of and we’ll offer you opportunities to move around the business - to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.
We have a very thorough people review process, unlike any we know of in any other business. We screen everyone in the company in a yearly career performance matching process. It means we can pair talent with opportunities - developing our people in their current roles or challenging them to work in new ways or in new places. It’s how we find the right fit and further our teams personally and professionally.
**What you need is**:
- A university degree.
- Experience in a customer service environment. A commercial or technical experience is an asset.
- Fluent in French and Dutch with solid knowledge of English.
- Good command of the Microsoft Office suite (Excel, Powerpoint and Word). Knowledge of SAP is a plus.
- You are solution oriented, you love helping customers and are a team player.
- You are passionate, with an eye for improving existing processes, and have the desire to learn and develop continuously.
**Who should apply?**:
We have an excellent mix of people and some of our best employees joined us with no previous experience of the construction industry. Success at Hilti is down to teamwork and ability, no matter your background.
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