Service Desk Analyst

Il y a 4 mois

Brussels, Belgique Embassy Brussels Temps plein

Hiring Path:

- Open to the public

Who May Apply/Clarification From the Agency:
For USEFM - FP is 07. Actual FP salary determined by Washington D.C.

All Interested Applicants / All Sources

Post policy update: Inbound USEFM applicants DO NOT have to wait until they are within 90 days of arriving at post to apply.

Security Clearance Required:
Public Trust - Background Investigation

Appointment Type

Permanent

Appointment Type Details:
Marketing Statement:
We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Summary:
The work schedule for this position is Full Time (38 hours per week)

Supervisory Position:
No

Relocation Expenses Reimbursed:
No

**Duties**:
Participate in DT initiatives as assigned.

**Qualifications and Evaluations**:

- Requirements:
EXPERIENCE: A minimum of 6 months experience in IT operations or providing Tier 0/1 IT support.
- Education Requirements:
Bachelor’s degree in computer science, Information Systems, Electronics Engineering, Cybersecurity and Graphic/Web Design, or Audio/Visual Communications and Technology or related is required.
- Evaluations:
LANGUAGE: Fluency in English and good working knowledge of French or Dutch. This may be tested.

Ability to research technical topics. Use information to conduct ad hoc customer training and create supporting materials to educate mission users on technical issues. Ability to work independently and effectively under pressure, handling planned and unexpected significant projects and tasks.

**EQUAL EMPLOYMENT OPPORTUNITY (EEO)**: The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
- Qualifications:
**Benefits and Other Info**:

- Benefits:

- Agency Benefits:
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Brussels may receive a compensation package that may include extra-legal benefits: life insurance, hospitalization insurance (family included), meal tickets, transportation reimbursements, seniority leave, special holidays, training, Employee Assistance Program, etc.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.
- Other Information:
HIRING PREFERENCE ORDER:

- AEFM / USEFM who is a preference-eligible U.S. Veteran*
- AEFM / USEFM
- FS on LWOP and CS with reemployment rights**
- IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

**This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

**How to Apply**:

- How to Apply:

- Required Documents:
**NOTE**:Resume and cover letter are not required documents and will not be considered in the recruitment process. Instead, please complete your Electronic Recruitment Application profile thoroughly to capture all information you would like for the recruiters to consider.**

To qualify based on education, you MUST submit the requested degree and / or transcripts as verification of educational requirement by the closing date of this announcement. Failure to provide requested information, or the information is insufficient to verify eligibility, may result in disqualification for this position.

**All Applicants**:

- Residency and/or Work Permit
- University diploma (preferably a copy recognized by Belgian/U.S. authorities*)
- Language Scores (if available)

**Eligible Family Member Applicants**:

- Copy of Sponsor's Orders/Assignment Notification (or equivalent)
- Passport copy
- DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
- SF-50 (if applicable)
- Clarification:
If you have a diploma of one of the following countries, your diploma is automatically recognized:

- USA
- Belgium
- Netherlands
- Luxem

  • IT Process Analyst

    Il y a 7 mois

    Brussels, Belgique Pauwels Consulting Temps plein

    We want to strengthen our team of Process Analyst/Service Desk Lead/Change Manager for our partner based in Brussels. Are you that one-of-a-kind who never shies away from an exciting professional challenge? Then do read on! Because at Pauwels Consulting, we don't just mix and match our consultants and opportunities at random: we actively pursue professional...

  • Service Desk Manager

    Il y a 4 mois

    Brussels, Belgique AbAKUS IT Solutions Temps plein

    **ABAKUS IT SOLUTIONS** is seeking a motivated and experienced Service Desk Manager to oversee the operations of our service desk. As the primary point of contact for IT support and services, you will play a key role in ensuring smooth service delivery for our clients. **Key Responsibilities**: - Team Management: Lead and manage the service desk teams,...

  • Service Desk Operator

    il y a 4 jours

    Brussels, Belgique Getronics Temps plein

    As a service desk operator, you’ll be the first point of contact for computer users who’ve got problems or need assistance. You may be working for an information technology company helping its customers, or as part of an internal service desk team supporting other employees. Either way, you’ll be helping users to continue working efficiently and...

  • Service Desk Technician

    Il y a 7 mois

    Brussels, Belgique Uni Systems Temps plein

    At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a **Service Desk Technician** to join our UniQue team in Brussels! **What will you be bringing to the team?** - Troubleshoot and resolve software and hardware issues in a broad range of IT products and services including (but not...

  • Service Desk Operator

    il y a 1 mois

    Brussels, Belgique Getronics Temps plein

    As a service desk operator, you’ll be the first point of contact for computer users who’ve got problems or need assistance. You may be working for an information technology company helping its customers, or as part of an internal service desk team supporting other employees. Either way, you’ll be helping users to continue working efficiently and...

  • Technician (Service Desk)

    il y a 3 semaines

    Brussels, Belgique Enterpryze Consulting Ltd. Temps plein

    **Technician (Service Desk)** - **Working Location**:Brussels, Belgium** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION**: **Essential Qualifications/Experience**: - Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years...

  • Technician (Service Desk)

    Il y a 7 mois

    Brussels, Belgique Enterpryze Consulting Ltd. Temps plein

    **Technician (Service Desk) - **Working Location**:Brussels, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Mandatory previous IT Service Desk experience (1st level support) - Mandatory previous experience in NATO environments,...

  • senior business analyst

    il y a 2 semaines

    Brussels, Brussels, Belgique Brussels Airport Company Temps plein

    Be part of our beating heart Brussels Airport wil bekend staan als een van de beste luchthavens ter wereld, een volledig verbonden economische hub voor mensen en bedrijven, het kloppende hart van Europa, waar klanten, innovatie en duurzaamheid centraal staan. Wil jij de luchthaven van vandaag en morgen helpen vormgeven? Stop met dromen en kom ons team...

  • IT Service Desk Agent

    Il y a 7 mois

    Brussels, Belgique Monument Re Temps plein

    **About the role**: Reporting to the IT Service & Operations Manager, the IT Service Desk Analyst for Monument Group is a key role in ensuring the ongoing delivery of IT Services across the Group **Responsibilities**: - Managing & resolving Service Requests and Incidents ensuring timely efficient delivery of quality IT service to the business; - Operate...

  • Coördinator Service Desk

    il y a 4 jours

    Brussels, Belgique Bond Moyson Temps plein

    Solidaris | Brussel voltijds - onbepaalde duur **Je functie**: - Je fungeert als SD coördinator tussen de eindgebruikers van de ziekenfondsen en de service desk afdeling voor de producten en IT diensten die aangeboden worden. - Het takenpakket bevat drie aspecten: ondersteuning, planning, coördinatie. - **Ondersteuning** - Om ervoor te zorgen dat de...

  • Service Desk Operator

    il y a 9 heures

    Brussels, Belgique Robert Half Belgium Temps plein

    Een **stabiel bedrijf **regio **Laken** is momenteel op zoek naar een **Service Desk Operator (M/V/X)**: - flexibele werkuren Een **stabiel bedrijf **regio **Laken** is momenteel op zoek naar een **Service Desk Operator (M/V/X)**: - flexibele werkuren Onze klant biedt **facilitaire oplossingen op maat**. De verantwoordelijkheden voor deze functie als...

  • Service Desk Officer

    Il y a 7 mois

    Brussels, Belgique Securitas Temps plein

    **Algemene informatie** Binnen de business unit Technology van Securitas zijn we op zoek naar een Service Desk Officer Backoffice. Binnen de BU Technology worden moderne, hoogtechnologische oplossingen aangeboden op het vlak van physical security hoofdzakelijk aan grote bedrijven, KMO’s, politiediensten en steden en gemeenten. De Service Desk Officer...

  • Service Desk Manager

    Il y a 7 mois

    Brussels, Belgique HAYS Temps plein

    Internation company | Service Desk Manager | Company Car | Bachelor or Master degree | IT **Your new company** A subsidiary of a well-established financial institution in Belgium **Your new role** - Lead a team of Service Desk Officers - Provide guidance, support, and motivation to the team - Ensure smooth operation of various IT tools utilized within the...

  • Service Desk Operator

    Il y a 6 mois

    Brussels, Belgique Agilitas Temps plein

    Ben jij enthousiast over het bieden van administratieve ondersteuning, waardoor jouw collega's op het terrein de optimale service aan onze klanten kunnen leveren? Dan is de rol van Service Desk Operator precies wat je zoekt! **Wij bieden**: - Een job in een stabiele, dynamische en betrokken organisatie. - Een aangename en ondersteunende werkomgeving. - Een...

  • Service Desk Assistant

    il y a 6 jours

    Brussels, Belgique Systems Planning and Analysis, Inc. Temps plein

    Overview: Systems Planning and Analysis, Inc. (SPA) is a well-established and progressive defense contracting company in the Northern Virginia area just a few miles south of the Pentagon. We are a professional services firm established in 1972 that has a long-standing reputation for unrivaled technical and analytical support to some of the top decision...

  • Service Desk Operator

    Il y a 7 mois

    Brussels, Belgique Agilitas Temps plein

    Ben jij enthousiast over het bieden van administratieve ondersteuning, waardoor jouw collega's op het terrein de optimale service aan onze klanten kunnen leveren? Dan is de rol van Service Desk Operator precies wat je zoekt! **vacancy_web_description**: Als Service Desk Operator draag je zorg voor een efficiënt beheer van de planning en de aankoop van...

  • IT Service Desk Officer

    il y a 6 jours

    Brussels, Belgique Alphacredit Temps plein

    For our IT department, we are looking for an **IT Service Desk Officer (M/F/x)** Within IT, the Service Desk plays a crucial role. The Service Desk is the central point of contact for submitting all requests and reporting incidents. The keywords are customer focus, efficiency and continuous improvement. First of all, we are looking for someone motivated...

  • Service Desk Analyst

    il y a 4 jours

    Brussels, Belgique Vix Technology Temps plein

    **Description**: **Making Mobility Seamless** Vix is a global leader in automated fare collection, transit information and transit analytics solutions. Trusted by over 200 city and regional transport authorities around the world, we have been driving change in fare collection for over 35 years. We offer a genuinely flexible working environment - customer...

  • Service Desk Analyst

    il y a 4 jours

    Brussels, Belgique Vix Technology Temps plein

    **Making Mobility Seamless** Vix is a global leader in automated fare collection, transit information and transit analytics solutions. Trusted by over 200 city and regional transport authorities around the world, we have been driving change in fare collection for over 35 years. We offer a genuinely flexible working environment - customer outcomes and...

  • Ict Teamlead Service Desk

    Il y a 6 mois

    Brussels, Belgique Hasco Invest Temps plein

    **De uitdagingen**: - Ben jij een gepassioneerde IT’er die ervaring heeft met het aansturen van een IT Service Desk team en het opzetten van een solide structuur met bijhorende SLA’s, KPI’s en bijhorende reporting? Bij Hasco Invest hebben we een uitdagende positie voor jou! Sluit je aan bij ons team en maak impact door leiderschap te tonen, een...