Workplace Experience Assistant
Il y a 7 mois
JLL supports the Whole You, personally and professionally.
The Workplace Experience Assistant is a vital role for coordination and administration on site. This includes the distribution of work orders, communication and tracking of work orders and support the team performance. Furthermore, there is an element of Financial administration that will be vital to ensure our vendors get paid and we will remain compliant with the set rules for contractors. This role has a particular focus on continuous improvement.
Working on Workorders
Coordination of work order pick up and distribution in the team.
Communication to the client about status of work orders.
Ensure SLA goals are met.
Owner of the central Workplace Experience hotline.
Supporting Financials
Creation of Purchase Orders.
Ensure invoices are getting paid and resolve issues.
Support financial forecasting.
Manage Administration
Management of IT accounts and access.
Coordination of training needs completion for the team.
**Providing support to the following areas**: HS&E
Initiatives support
Scorecard coordination (Dining, Soft Services and Security)
Be part of Workplace Experience
Execute site tours to check the facility for outages.
Develop an understanding of a sound working relationship with key representatives of the client and key suppliers/service providers with whom you operate in support of the site.
Communicate with other assistants onsite to ensure flawless operations.
Coordinate sufficient documentation and permits onsite.
Be part of Client Management
Strive to “delight” the Client in all aspects of service delivery
Interact on a regular basis with on-site client personnel to discuss ongoing service delivery and forward planning
Support Health and Safety Management
Ensure that the services meet all legal and Client required H&S regulations
Ensure that all staff are working in compliance with H&S regulations
Key Performance Measures
Annual User Satisfaction - 7.5
Continuously improving service in a cost-efficient manner
Initiatives (Cost Savings & Operational) - On budget - On schedule
SLA metrics
Skills/ Competences/ Experience
Excellent oral, listening and written communication skills.
Assertive attitude
Challenge the status quo
Good interpersonal skills / interpersonal sensitivity.
Self-motivated, confident and energetic
Must be a team player to work with all functional areas of the team, the business units of the client, external tenants, service providers & suppliers
Ability to analyse and define customer needs
Ability to interface as a contact between internal customers, outside vendors, contractors and suppliers, demonstrated by experience working with people both inside and outside
Ability to handle multiple priorities for a team of peoples and work under pressure to meet deadlines
Microsoft at Customer service
Good knowledge of Dutch, English, French
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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