Workplace Operations Leader

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

POSITION GOALS
Manage all aspects of the Operational Facilities service delivery in a large client innovation centre, including multiple buildings, pilot plants and laboratories, as part of the on-site JLL Management Team.
Deliver a cost
- and quality-efficient technical service, within a safe working environment for direct reporting lines and all sub-contractors.
Identify & implement innovative ways to enhance service delivery to the customer, in a sustainable manner.
Establish and maintain a robust relationship with all client-stakeholders.
Work with your team to create a culture of OneTeam and ensure integration of the team within the wider workplace team on-site.

DUTIES AND RESPONSIBILITIES
Maintenance & Repair
Manage, monitor and improve a planned preventative maintenance programme across the site in order to minimise reactive interventions.
Provide uninterrupted (24h/365d/y) utilities and technical services to match contracted requirements. (BMS Desigo CC system. HVAC, MV & LV, plumbing, Fire Life Safety systems)
Delivery of implemented HS&E policy and practices within the area of Infrastructure.
Manage and/or implement Engineering contracts, in cooperation with the Purchasing department.
Prepare and keep-up-to-date a long term capital infrastructure planning and advise the JLL site leader and client-leadership on priorities for investments.
Support project managers in the technical delivery of capital investment projects.
Financial
Full understanding of JLL Engineering & Utilities Budget for the site.
Plan, monitor and decrease expenditure in controllable and non-controllable areas including generating, implementing, and demonstrating energy-saving initiatives.
Realise cost savings within the confines of quality preventative maintenance.

People
Ensure a high level of well-being for your team and develop the team’s existing technical skills and add new competencies to enhance service and customer experience.
Support site leaders to ensure that the full team matches or exceeds customer service expectations for Infrastructure.
Oversee scheduling of team members ensuring the site is sufficiently covered to the correct staffing levels and that a rotation of on call duty is put in place. Including vacation planning of different team members.
Compliance
Understanding of the wider JLL processes in relation to budgets, PO management, capital projects and other engineering operations.
Ensure that statutory, JLL, client and other contracted HS&E and Risk Management requ