Customer Service Operations

il y a 1 semaine

Brussels, Belgique Polestar Temps plein

Polestar is an electric performance car brand. We work hard to create a unique experience for the customer, owner, and driver. The thrill of driving the car, the digital experience of buying, owning, and controlling a Polestar require us to push the limits. Sustainability has been there from the beginning, and we have set a moonshot goal for climate-neutral cars in 2030.

**Let us describe the challenge we offer**

At Polestar, our passion drives us. We aim to improve the society we live in by accelerating the change to sustainable mobility. Our Belgium team is expanding. We now have an opportunity to join the Polestar journey and be part of developing and shaping our customer service delivery within our Belgian market.

The focus in this role will be on service partner development to improve Customer loyalty over time - both from a product related perspective as well as consumer services perspective. The position will be based in Brussels, Belgium.

**What you'll do**

In this role, you will be securing our Customer Service-related activities and projects in Belgium and Luxembourg through our service partner network with a continuous dialogue with the our service partners, Polestar HQ and strategic partners. You will be responsible to ensure quality of customer service, including managing existing interactions and relationships with our partners and further improve existing processes and drive improvement concepts to secure customer loyalty.

Moreover, you will:

- Act as the Polestar Belgium field presence to partner network
- Be the first point of contact for partner network in customer service-related topics
- Follow-up and monitor all KPI’s and SLA related to Customer Service
- Secure, drive and support market activities to achieve high customer loyalty

**Who you are**

We are looking for you with a good business acumen and strong analytical skills. You have a great ability to co-operate and work in a team because you understand the importance of sharing experiences and learning from others. For you, communication is key, and you are a proactive problem solver. On top of this, you strive to work in a structured and efficient manner with a strong passion for cars and customers. We want you that understands customer needs and are in general an outgoing person that enjoys social interaction.

Further on, we believe you to have:

- Working experience in the automotive industry and automotive dealers
- A proven project manager, with ability to lead and inspire in various projects
- Minimum five years’ work experience

In this role, it is required that you are proficient in English, Flemish and French both verbally and in writing. Also, you will be expected to travel nationwide on occasion.

**People at Polestar**

We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate-neutral by 2040 is just as important to us as being inclusive, diverse, and innovative. Together, we are creating, collaborating and experimenting to usher in a new era of sustainable mobility.

We are an electric performance brand, determined to improve the society we live in.

Are you ready for the journey? Which is electric by the way...

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