Business Support Customer Service
Il y a 6 mois
**Je functie**:
Vous êtes **récemment diplômé(e) d'un bachelier ou d'un master** et vous souhaitez commencer votre carrière dans une entreprise innovante et dynamique ? Notre client, une entreprise leader dans le secteur de l'énergie, vous offre une opportunité exceptionnelle en tant que Business Support Customer Service.
Vous recevrez une formation intensive sur le monde passionnant de l'énergie. Pas seulement sur les aspects techniques, mais aussi sur les compétences non techniques et les outils utilisés. Grâce à cette expertise, vous serez bien équipé pour ensuite apporter votre propre soutien et assurer la formation de vos collègues du service clientèle.
En tant que **Business Support Customer Service**, vous aurez les responsabilités suivantes:
- En soutien au personnel en première ligne, vous traiterez les problèmes non standard des clients et répondrez à leurs questions complexes,
- Vous collaborez avec d'autres équipes pour résoudre des dossiers et/ou des problèmes complexes impliquant plusieurs interlocuteurs internes.
- Vous contribuez à l'élaboration de cours de formation et assurez la formation du personnel du service clientèle.
- Vous apportez un soutien autonome aux agents de première ligne pour les questions complexes et/ou spéciales et/ou plus techniques.
- Vous êtes le point de contact principal pour les clients avec lesquels vous avez des contacts réguliers. Vous êtes à l'écoute de leurs besoins et de leurs attentes et agissez de manière proactive
- Si nécessaire, vous rencontrez le client. Vous proposez des pistes d'amélioration et participez au processus d'amélioration continue
**Je profiel**:
- Vous êtes **jeune diplômé(e)**, titulaire d'un **bachelier** ou d'un **master**:
- Vous avez une excellente maîtrise du **français **et une bonne connaissance de base du néerlandais.
- Vous êtes très orienté client, empathique et trouvez du plaisir à résoudre les problèmes des autres.
- Vous êtes organisé, vous avez l'esprit d'équipe et vous êtes analytique
- Vous êtes prêt à vous investir et à apprendre beaucoup sur le secteur de l'énergie.
**Onze opdrachtgever**: Notre client est un acteur de premier plan sur le marché de l'énergie. Pour son siège social situé dans le **centre ville de Bruxelles**, il recherche plusieurs jeunes diplômés universitaires qui viendront renforcer l'équipe du service clientèle après une formation intensive.
**Onze opdrachtgever biedt**:
- Un emploi significatif au service du grand public dans un secteur en pleine évolution
- Une formation solide qui vous prépare à évoluer au sein de l'entreprise au fil du temps
- Un employeur stable avec de beaux bureaux au cœur de Bruxelles
- Un salaire compétitif, assorti d'un package extra-légal étendu : 33 jours de congé, 2 jours de télétravail, des chèques-repas, un package d'assurance complet, une pension extra-légale, une réduction sur les factures d'énergie, des primes, etc.
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