Business Support Customer Service
Il y a 7 mois
**Samenvatting**:
- Brussel Consultancy Hbo Project sourcing via YER
Geplaatst in:
- Support- Consultancy**Over deze vacature**:
Voor een bedrijf actief in de gas en elektriciteit zijn we op zoek naar Technische Customer Service profielen.
**De functie**:
Als Business Support Customer Service ben je verantwoordelijk voor:
- Het afhandelen van specifieke klantproblemen en het beantwoorden van alle complexe vragen met betrekking tot aansluitingen op het gas
- en elektriciteitsnetwerk, interventies aan meters, indexstanden, facturatie van werkzaamheden, vragen van beschermde klanten, enz.;
- Samenwerken met interne afdelingen om complexe dossiers op te lossen die meerdere interne stakeholders bevatten;
- Het ontwikkelen en geven van professionele trainingen aan medewerkers van de klantenservice;
- Zelfstandige ondersteuning bieden aan de eerste lijn bij complexe/bijzondere en/of technische verzoeken;
- Het zijn van het voorkeurscontact voor klanten, waarbij je luistert naar hun behoeften en proactief handelt;
- Op verzoek van het management de klant ontmoeten, regelmatig verbeterpunten rapporteren en deelnemen aan het continue verbeterproces.
**Over het bedrijf**:
Je komt terecht in een Belgisch bedrijf dat verantwoordelijk is voor de distributie van elektriciteit en gas.
**Aanbod**:
- Je ontvangt een uitdagende job met eigen verantwoordelijkheden waar medewerkers en klanten centraal staan in een succesvol stabiel bedrijf.
- Je maakt deel uit van een IT-team binnen een lokaal bedrijf.
- Continue investering in opleidingen en jouw verdere persoonlijke ontwikkeling
- Een marktconform salarispakket aangevuld met extralegale voordelen o.a. maaltijdcheques, groeps
- en hospitalisatieverzekering, 12 ADV-dagen, telewerk 2 à 3 dagen/week met vergoeding,...
**Jouw profiel**:
- Je hebt een bachelor
- of masterdiploma op zak;
- Je bent klantgericht en communiceert duidelijk en effectief;
- Je beheerst de tweede landstaal zeer goed;
- Je hebt sterke schrijfvaardigheden;
- Je bent georganiseerd, hebt teamgeest en een analytisch vermogen;
- Je hebt ervaring met het geven van trainingen;
- Kernvaardigheden: assertiviteit, resultaatgerichtheid, leervermogen, stressbestendigheid, flexibiliteit.
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