CRM Manager

il y a 2 jours

Anderlecht, Belgique UCB S.A. Temps plein

**Make your mark for patients**

We are looking for a **CRM Manager** to join us in our **Insight to Impact, Go-to-Market (I2I G2M) team**, based in our headquarters in **Brussels, Belgium, **or in one of our offices in** Slough, UK **and** Monheim**, **Germany**.

**About the role**

As the CRM Manager you are responsible for driving through data accuracy and insight the Medical strategy execution over 35 countries globally (ex. USA), the coordination and partly training yourself of the CRM users, and to establish an effective & efficient collaboration model with key stakeholders.

**What you’ll do**
- **Operational Excellence enabled by CRM to drive Medical strategy execution**

**Lead the Veeva CRM evolution for Medical Affairs across therapeutic areas including areas like**:

- Co-creating, building, and delivering of the Medical CRM roadmap including business requirements ownership.
- Optimizing Health Care Partners (HCP) and Healthcare Organizations (HCO) engagement planning and execution also in alignment with other stakeholder facing teams.
- Driving Data quality and relevance for all CRM users to support accurate reporting and analyses.

**Function Specific focus areas**
- Effective MSL targeting & segmentation by utilization of Veeva Link & other data sources.
- Improved operating model/infrastructure around Key Opinion Leaders (KOL) and medical engagement data to enable effective planning and reporting aggregation.
- ** Training future proof CRM users**

**Onboarding Training**
- CRM training at global and regional level of Medical teams in alignment with strategic priorities.
- Build and support regional/country Medical CRM Ambassadors by maintaining a global onboarding program and training materials.

**Operational Training**
- Creation and execution of training programmes and materials for cross functional Engagement Plans, Medical Insights and other critical functions for all Medical field users.
- ** Internal Stakeholder Engagement**

**Medical CRM Community members**
- Establishing an effective & efficient collaboration model with key stakeholders.
- Touchpoints to identify needs, share opportunities & learning.
- Organize as information source for co-creation of the Medical CRM Roadmap and it´s execution.

**Strong collaboration model with service partners like I2I, IT and external vendors**

**I**nterested? For this role we’re looking for the following** **education, experience,** **and **skills**
- E2E process ownership regarding CRM related functionalities relevant for medical functions.
- Deep expertise understanding the CRM functions, dependencies, and ability to demonstrate these to others.
- Ability to translate business requests into CRM design solutions (bringing CRM concepts to reality).
- Technical savviness and analytical skills.
- Ability to think out of the box in terms of future requirements/innovations.
- Capable of managing responsibilities in a remote and matrix environment.
- Minimum Bachelors’ degree.
- Strong English written and verbal communication skills.
- Preferred but not required:_
- Experience in working within multidisciplinary teams is a plus.
- Several years of experience in stakeholder facing roles within healthcare.
- General knowledge of healthcare compliance and pharma environment.
- Experience in medical plan execution.
- Affinity with Omnichannel approach.
- Veeva Admin certified (understanding of technical terminology and process flow).

Are you ready to ‘go beyond’ to create value and make your mark for patients? If this sounds like you, then we would love to hear from you

**About us**
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are around 8,500 people in all four corners of the globe, inspired by patients and driven by science.

**Why work for us?**
At UCB, we don’t just complete tasks, we create value. We aren’t afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected and has equitable opportunities to do their best work. We ‘go beyond’ to create value for our patients, and always with a human focus, whether that’s on our patients, our employees or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.

**Learn more** about sustainability at UCB and how it is integrated into our business approach.

UCB and its subsidiaries encourage diversity and inclusion in the workplace; we are an Equal Opportunity Employer. We do not discriminate on the basis of race/colour/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity.

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