Service Management Position in Brussels

Il y a 5 mois

Brussels, Belgique The White Team Temps plein

**SERVICE MANAGEMENT IN BRUSSELS - EUROPEAN COMMISSION_TAXUD
**Scope of the services to be provided**:
**These services include**:

- Manage the development and implementation of services in order to meet the business needs.
- Ensure maximum uptime, accurate and early incident response, appropriate configuration management, proactive maintenance and tuning.
- Monitor and report on operations and on capacity consumption, and liaise with all (internal and external) stakeholders.
- Manage and coordinate the service desk activities, ensuring that incident, problem, change, configuration and release management is delivered according to quality plans (FQPs) and to quality levels agreed in the - Service Level Agreement (SLA).
- Define KPIs, as well as the monitor and report on all quality indicators.

**Job requirements**

The activities include among others:

- Gather requirements from Business Users in the context of new project and evolution projects managing expectations and proposing solutions compatible with the project constraints, using workshops, mock-ups, and prototypes.
- Coordinate with the Project Managers and the Architect providing input about project risks and in the estimation of the effort and timing of the contractor’s activities.
- Produce technical annexes for the required analysis activities to be performed by the relevant external system supplier, and validate technical documents from suppliers or other sources from an IT technical viewpoint.
- Produce or maintain all required artefacts related to requirements analysis. This covers business requirements, IT functional and IT non-functional requirements.
- Produce or maintain all required artefacts related to IT analysis. This covers IT process analysis, IT service analysis, IT data analysis (Code Lists), use case analysis, RFCs, interfaces with other systems (e.g. CSRD2) etc.
- Produce or maintain all required artefacts related to functional and non-functional testing. This mainly implies the definition of the IT functional and non-functional tests to be performed.
- Design, organisation and follow-up of National Administrations CT (Conformance Testing) campaigns and rollout.
- Produce and/or review documents.
- Organize documents related to the projects.
- Validate the required quality of a given IT analysis activity performed by another contractor.
- Participate in or organize meetings, workshops, and brainstorming with DG TAXUD, other contractors, Member States and/or other partners.
- Act as a backup to other functions of the Central Project Team.
- Prioritize and manage tasks between the two projects in a transparent, well documented and well communicated manner.

The list of **required skills and experiences to deliver the service requested by this PQTM includes but is not limited to** (each of the points below is required unless specifically noted as an asset):

- A minimum of 10 years of experience in IT service management out of which a minimum of 3 years of recent specialised experience in IT service management of customs-related IT systems.
- Extensive knowledge of XML, XSD, ITIL, SLA, OLA, SMT.
- Extensive experience of large-scale service support, service delivery and business continuity.
- Read and interpret BPM diagrams.
- Excellent reporting skills.
- Strong organisational and co-ordination skills.
- Ability to produce minutes, notes, summaries, etc. in English and to give presentations in English.
- Experience working in teams using Agile or Scrum methodologies is an asset.
- Experience with Atlassian platform is an asset.
- Knowledge of TAXUD’s “TEMPO” methodology is an asset.
- Knowledge of the Commission’s PM2 methodology is an asset.
- Previous experience with project management is an asset.
- Bachelor's Degree or higher in Computer Science or related field is an asset.
- Basic knowledge of the EU customs legislation (UCC) is an asset.
- Experience in Customs development and operations is an asset.
- Interest and ability to learn other technologies and tools as needed.

  • Service Desk Operator

    il y a 3 semaines

    Brussels, Belgique CTG Temps plein

    **IT SERVICE MANAGEMENT** **BRUSSELS**: **Andrada Mocian** **Recruitment Manager** **JOIN OUR MULTICULTURAL SERVICE DESK TEAM AND MAKE A DIFFERENCE !**: **Are you passionate about IT support ? Do you thrive in a multicultural environment ? CTG IT Solutions, a leading IT Services Company dedicated to European Institutions, is currently seeking a talented...

  • Service Manager Digital Workplace

    Il y a 5 mois

    Brussels, Belgique Brussels Airport Temps plein

    **Be part of our beating heart** Brussels Airport wil bekend staan als een van de beste luchthavens ter wereld, een volledig verbonden economische hub voor mensen en bedrijven, het kloppende hart van Europa, waar klanten, innovatie en duurzaamheid centraal staan. Wil jij de luchthaven van vandaag en morgen helpen vormgeven? Stop met dromen en kom ons team...

  • Customer Service Representative

    Il y a 5 mois

    Brussels, Belgique Embassy Brussels Temps plein

    Hiring Path: - Custom Announcement (not open to the public) Who May Apply/Clarification From the Agency: For USEFM - FP is 08. Actual FP salary determined by Washington D.C. In-house U.S. Citizens !!! Post policy update: Inbound USEFM applicants DO NOT have to wait until they are within 90 days of arriving at post to apply. !!! Security Clearance...

  • Service Manager

    Il y a 2 mois

    Brussels, Belgique Brussels Airport Company Temps plein

    Be part of our beating heart Brussels Airport wil bekend staan als een van de beste luchthavens ter wereld, een volledig verbonden economische hub voor mensen en bedrijven, het kloppende hart van Europa, waar klanten, innovatie en duurzaamheid centraal staan. Wil jij de luchthaven van vandaag en morgen helpen vormgeven?Stop met dromen en kom ons team...

  • Guest Service Agent Night

    Il y a 5 mois

    Brussels, Belgique Marriott International, Inc Temps plein

    **Job Number** 24093197 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Brussels Airport Hotel, Brussels National Airport, Brussels, Brussel, Belgium VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **DESCRIPTION OF POSITION**: The Guest Service Agent Night will...

  • Service manager

    il y a 2 semaines

    Brussels, Belgique Brussels Airport Company Temps plein

    Be part of our beating heart Brussels Airport wil bekend staan als een van de beste luchthavens ter wereld, een volledig verbonden economische hub voor mensen en bedrijven, het kloppende hart van Europa, waar klanten, innovatie en duurzaamheid centraal staan. Wil jij de luchthaven van vandaag en morgen helpen vormgeven? Stop met dromen en kom ons team binnen...

  • Assistant Front Office Manager

    Il y a 5 mois

    Brussels, Belgique Marriott International, Inc Temps plein

    **Job Number** 24018482 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Brussels Airport Hotel, Brussels National Airport, Brussels, Brussel, Belgium VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...

  • Manager desk, manager digital service

    il y a 2 semaines

    Brussels, Belgique Brussels Airport Company Temps plein

    Be part of our beating heart Brussels Airport wil bekend staan als een van de beste luchthavens ter wereld, een volledig verbonden economische hub voor mensen en bedrijven, het kloppende hart van Europa, waar klanten, innovatie en duurzaamheid centraal staan. Wil jij de luchthaven van vandaag en morgen helpen vormgeven? Stop met dromen en kom ons team...

  • Guest Service Agent Night

    Il y a 5 mois

    Brussels, Belgique Marriott International, Inc Temps plein

    **Job Number** 23134966 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Brussels Airport Hotel, Brussels National Airport, Brussels, Brussel, Belgium VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management DESCRIPTION OF POSITION: The Guest Service Agent Night will check-in...

  • Service Delivery Manager Regio Brussel

    Il y a 5 mois

    Brussels, Belgique e-BO Enterprises Temps plein

    **Service Delivery Manager**: - Is klantencontact jouw 'dada'? Ben je een communicatieve duizendpoot? Wil je graag optreden als het bevoorrechte aanspreekpunt voor jouw klanten? Mik je steeds op klantentevredenheid? Solliciteer bij e-BO! **Hoe zien jouw werkdagen eruit? We kunnen alvast één iets beloven, geen enkele werkdag is dezelfde!**- Je werkt...

  • Banqueting Manager

    Il y a 5 mois

    Brussels, Belgique Cardo Brussels Hotel Temps plein

    Uitgebreid zoeken Trefwoord titel omschrijving profiel cultuur salaris korte omschrijving referentienummer Departement - General management Operationeel/F&B management Finance Reservations & Revenue Front Office Sales & Marketing Keuken Zaal Human Resources Administratie Housekeeping Onderhoud & Technische Dienst Overige Provincie -...

  • Service Manager Digital Workplace

    Il y a 5 mois

    Brussels, Belgique Brussels Airport Company Temps plein

    Be part of our beating heart Brussels Airport wil bekend staan als een van de beste luchthavens ter wereld, een volledig verbonden economische hub voor mensen en bedrijven, het kloppende hart van Europa, waar klanten, innovatie en duurzaamheid centraal staan. Wil jij de luchthaven van vandaag en morgen helpen vormgeven?Stop met dromen en kom ons team...

  • Service Manager

    Il y a 2 mois

    Brussels, Belgique Brussels Airport Temps plein

    **Be part of our beating heart** Brussels Airport wil bekend staan als een van de beste luchthavens ter wereld, een volledig verbonden economische hub voor mensen en bedrijven, het kloppende hart van Europa, waar klanten, innovatie en duurzaamheid centraal staan. Wil jij de luchthaven van vandaag en morgen helpen vormgeven? Stop met dromen en kom ons team...

  • Service manager digital workplace

    il y a 2 semaines

    Brussels, Belgique Brussels Airport Company Temps plein

    Be part of our beating heart Brussels Airport wil bekend staan als een van de beste luchthavens ter wereld, een volledig verbonden economische hub voor mensen en bedrijven, het kloppende hart van Europa, waar klanten, innovatie en duurzaamheid centraal staan. Wil jij de luchthaven van vandaag en morgen helpen vormgeven? Stop met dromen en kom ons team...

  • Restaurant Manager

    Il y a 5 mois

    Brussels, Belgique Marriott International, Inc Temps plein

    **Job Number** 23211115 **Job Category** Food and Beverage & Culinary **Location** Sheraton Brussels Airport Hotel, Brussels National Airport, Brussels, Brussel, Belgium VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** We are looking for a Restaurant Manager to lead all aspects...

  • Assistant Restaurant Manager

    Il y a 5 mois

    Brussels, Belgique Cardo Brussels Hotel Temps plein

    Uitgebreid zoeken Trefwoord titel omschrijving profiel cultuur salaris korte omschrijving referentienummer Departement - General management Operationeel/F&B management Finance Reservations & Revenue Front Office Sales & Marketing Keuken Zaal Human Resources Administratie Housekeeping Onderhoud & Technische Dienst Overige Provincie -...

  • Manager de services, duty manager

    il y a 2 semaines

    Brussels, Belgique Brussels Airport Company Temps plein

    Be part of our beating heart Brussels Airport wil bekend staan als een van de beste luchthavens ter wereld, een volledig verbonden economische hub voor mensen en bedrijven, het kloppende hart van Europa, waar klanten, innovatie en duurzaamheid centraal staan. Wil jij de luchthaven van vandaag en morgen helpen vormgeven? Stop met dromen en kom ons team...

  • Restaurant Manager

    Il y a 5 mois

    Brussels, Belgique Cardo Brussels Hotel Temps plein

    **Bedrijf**: About Cardo Brussels Hotel Located within the heart of Europe and one of the Brussel's most vibrant areas, Cardo Brussels Hotel is the new and trendy landmark in the neighborhood and the most distinctive luxury lifestyle hotel in the city, catering to both selective leisure guests and business travelers. The hotel will offer contemporary...

  • Carhartt Wip Store Brussels

    Il y a 5 mois

    Brussels, Belgique Work In Progress Textilhandels GmbH Temps plein

    Carhartt WIP is part of the WIP Trading AG. Our family-owned business group started as a licensee and European distributor of the US workwear manufacturer Carhartt in the early 1990s. Since then, it develops its own collections based on workwear originals. Carhartt Work In Progress aims to continuously progress and evolve, without ever losing sight of its...

  • Onboarding Manager in Brussels

    Il y a 5 mois

    Brussels, Belgique The White Team Temps plein

    **1. CONTEXT/INTRODUCTION At the Whiteam we are seeking an **Onboarding Manager **to join our team in** Brussels **and work with the** European Commission. **2. DESCRIPTION OF THE TASKS Following tasks will be performed by external service provider: - Customer relationship management aiming at the adoption of digital solutions - Creation of stakeholder maps...