IT Support Specialist
Il y a 2 mois
Nature of tasks
Service desk agent, incident agent and analyst, problem agent and analyst
Incident analysis, first and second-line customer liaison with the purpose of
maximising the first call resolution rate
**First and second-line support**: remote and on-site support
Recording & tracking incident and request information
Recording & tracking Problem information
Participating in reconfiguration/installation of PC environment
Documenting operational support procedures
Drafting technical content for knowledge database
IT support specialist must be able to perform all tasks of a service desk operator
Liaising with system administration and database administration for execution of
administration tasks
ITSS may be asked to fulfil SDO tasks and vice-versa when working for MEP IT
Support
General
Highly autonomous and broadly IT skilled
Problem solving skills
Analysis and technical skills
Very good skills with end user computers and, more specifically, Windows
computers
Good understanding of the main mobile devices platforms and core mobile
ITIL V4 Foundation Certified (or where absent, a (TM-1 or FP-2) penalty may apply
and the certification must be passed within 3 months after the start of the contract)
Experience
Minimum of 3 years of relevant professional experience
Language and communication skills
Fluent in both English/French both written and oral
Part of the consultants needs to be fluent in German both written and oral as well
Knowledge of additional official EU languages may be considered an asset
Very good communication skills with diplomatic and user oriented approaches
Empathetic and user oriented
About Getronics
Getronics is a global ICT integrator with a long history that extends over 135 years. With about 4,000 colleagues across Europe, Asia Pacific, and Latin America, Getronics’ vision is to reimagine the digital future, one customer at a time.
We do this by leveraging an integrated and secure-by-design portfolio around Digital Workplace, Business Applications, Smart Spaces, Multi-Cloud, Field & Onsite Support, Service Desk, Network Infrastructure, and Security & Compliance to serve our more than 1,400 customers in both public and private sector.
Getronics is the founder and leading member of the Global Workspace Alliance. This unique model provides customers with consistent IT services across 185 countries, with one single point of contact, contract, and billing entity yet maintaining the local touch with flexibility and cultural fit of a local partner.
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