Emplois actuels liés à Claims Quality Optimization - Brussels - AXA Partners
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Claims Administrator
il y a 4 semaines
Brussels, Belgique Hiscox Temps pleinJob Type: Permanent Build a brilliant future with Hiscox As an international specialist insurer HISCOX (since 1901) is far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always...
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Claims Technician
Il y a 3 mois
Brussels, Belgique Idex Temps pleinOur client based in Brussels is looking for a Claims Technician to join a well established insurance organisation. The main purpose of the role is to deal with the claims administration and handle the first notification of loss for claims associated with sporting accidents. You will deal with claims in a timely and professional manner and provide...
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Reinsurance Claims Operations Officer
Il y a 3 mois
Brussels, Belgique Robert Half Belgium Temps plein**Robert Half Talent Solutions** is currently looking for a **Reinsurance Claims Operations Officer** for a permanent position based in Brussels. **Robert Half Talent Solutions** is currently looking for a **Reinsurance Claims Operations Officer** for a permanent position based in Brussels. Our client is a fast growing company active in the **insurance...
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Complex Claims Adjuster
Il y a 3 mois
Brussels, Belgique AIG Temps pleinClaims Handler Liability - Casualty Who we are American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and...
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Claims Officer
Il y a 4 mois
Brussels, Belgique AXA Partners Temps pleinAXA Partners is AXA’s global entity dedicated to co-building and distributing with partners simple, customer-centric and innovative solutions that combine insurance, assistance and other value-added services. As an integral part of the Group Innovation unit, AXA Partners also plays a key role in the deployment of disruptive solutions emerging from this...
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Claims Officer
Il y a 3 mois
Brussels, Belgique AXA Partners Temps pleinAXA Partners is AXA’s global entity dedicated to co-building and distributing with partners simple, customer-centric and innovative solutions that combine insurance, assistance and other value-added services. As an integral part of the Group Innovation unit, AXA Partners also plays a key role in the deployment of disruptive solutions emerging from this...
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Claims Analyst
Il y a 5 mois
Brussels, Belgique AXIS Insurance Temps pleinThis is your opportunity to join AXIS Capital - a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS,...
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Claims Officer Domestic
Il y a 4 mois
Brussels, Belgique AXA Partners Temps pleinAXA Partners is AXA’s global entity dedicated to co-building and distributing with partners simple, customer-centric and innovative solutions that combine insurance, assistance and other value-added services. As an integral part of the Group Innovation unit, AXA Partners also plays a key role in the deployment of disruptive solutions emerging from this...
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Claims Data Support Officer
il y a 2 semaines
Brussels, Belgique Credendo Temps plein**Your position**: As a Claims Data Support Officer, you will be expected to know how to combine working independently with good social skills. The variation between practical tasks (including file work, including for customers) and structuring tasks appeals to you. Your organisational skills are an asset. You are also good at prioritising. You already have...
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P&C Claims Senior Manager North
Il y a 3 mois
Brussels, Belgique AXA Temps pleinFor the P&C Claims Operations North department, we are currently looking for a Senior Manager P&C Claims. Your tasks: - Supervise the activities of the P&C Claims Operations North teams and be responsible for implementing the claims management policy in the retail sector; - As a member of the P&C Retail and Motor Corporate Claims department management...
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Senior Claims Analyst Operations
Il y a 4 mois
Brussels, Belgique Oliver James Associates Temps plein**We seek an experienced Claims professional (3-4 years) ready to elevate their career by showcasing proficiency in project delivery, controls, and monitoring. Fluency in French (collaboration with France) and English is essential; Dutch is advantageous.** Key Attributes: 1. Career Advancement Aspiration: - Currently in Claims with a keen interest in...
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Sr. Claims Underwriter
Il y a 4 mois
Brussels, Belgique Hiscox Temps pleinJob Type: Permanent Build a brilliant future with Hiscox HISCOX is an international listed specialist insurer with almost 120 years of experience in the insurance market and specialised in specific private and business risks. Hiscox is far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of...
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Schadebehandelaar
Il y a 5 mois
Brussels, Belgique Vivaldis Interim Temps plein**Functie**: Voor een grote speler binnen de verzekeringswereld, zijn wij op zoek naar een Claims Quality Optimization & Reporting Expert - Beheren van en deelnemen aan de dagelijkse activiteiten van het team: - Analyse van een steekproef van binnenlandse en buitenlandse claims, frontline en call quality monitoring met behulp van een vooraf gedefinieerd...
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Claims Underwriter
Il y a 4 mois
Brussels, Belgique Hiscox Temps pleinJob Type: Permanent Build a brilliant future with Hiscox HISCOX is an international listed specialist insurer with almost 120 years of experience in the insurance market and specialised in specific private and business risks. Hiscox is far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of...
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Senior Manager Corporate Claims Liability
Il y a 4 mois
Brussels, Belgique Axis Temps pleinLooking for a new challenge? Our client, a world leader in insurance in the heart of Brussels, is looking for a Manager of Corporate Liability Claims. As manager of the Dutch-speaking team of corporate liability claims managers, you will be responsible for handling non-complex claims. You will implement strategies to improve services, liaise with...
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Sr. Claims Underwriter
Il y a 4 mois
Brussels, Belgique Hiscox Temps pleinJob Type: Permanent Build a brilliant future with Hiscox HISCOX is an international listed specialist insurer with almost 120 years of experience in the insurance market and specialised in specific private and business risks. Hiscox is far removed from the world of mass market insurance products. Instead we are selective and focus on our key...
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Claims Handler
Il y a 3 mois
Brussels, Belgique Axis Temps plein**Description** At Claims Non-Life, our customer ensures that every claim is handled with equal care and empathy. Our department provides legal protection to their individual customers. To strengthen our Brussels-based team, they are looking for a legal protection claims handler. - Do their customers need legal assistance following a claim covered by their...
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Claims Advisor Liability
Il y a 3 mois
Brussels, Belgique Axis Temps pleinWe have an exciting opportunity for a Legal Protection Claims Handler with our client. As a Legal Protection Claims Manager, you will be responsible for studying files, negotiating with opposing parties and appointing a lawyer in the event of legal proceedings. Our client offers a modern working environment, flexible hours and the possibility of...
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Senior Complex Claims Adjuster A&h
Il y a 4 mois
Brussels, Belgique AIG Temps pleinWho we are American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of personal accident insurance, property casualty insurance and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include...
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Claims Accident and Health Tpa
Il y a 3 mois
Brussels, Belgique AIG Temps pleinWho we are American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse...
Claims Quality Optimization
Il y a 4 mois
AXA Partners is AXA’s global entity dedicated to co-building and distributing with partners simple, customer-centric and innovative solutions that combine insurance, assistance and other value-added services.
As an integral part of the Group Innovation unit, AXA Partners also plays a key role in the deployment of disruptive solutions emerging from this innovation ecosystem.
The combination of both missions positions AXA Partners today as a key pillar of AXA’s Payer-to-Partner strategy.
With the support of operating units established in 39 countries, our more than 9,000 employees are at the service of our customers anywhere, anytime.
In 2017, AXA Partners’ revenues reached €3.2 billion.
**DIMENSIONS OF ROLE**
The claims quality optimization & reporting expert:
- Ensures the team delivers customer excellence whilst contributing to employees' professional development and ensure team’s technical and commercial excellence is in line with AXA Partners strategy & commitments.
- Ensures optimal quality with Service Level Agreements (SLA) and company procedures.
- Actively participates in projects (innovation, new client, transformation )
- Motivates and coach actively the whole claims team
**KEY RESPONSIBILITIES**
Manage and participate in the daily activity of the team:
- Analyze a sample of claims domestic & non domestic, frontline & call quality monitoring using a predefined grid of quality criteria to ensure we are compliant with contractual procedures and quality standards
- Define action plans based on the quality assessment and onboard claims officers and frontline agents for the implementation of the action plans
- Collaborate with the Team Leaders and Product Trainer for the identification and implementation of new procedures that are addressing dysfunctionalities
- Conduct training evaluations at content & didactic level
- Collaborate with internal and external stakeholders to develop next and innovative training packages
- Attend the Product Launch Committee meetings to launch or adapt existing products
- Develop a welcome path for newcomers in collaboration with HR
- Analyze the level of available and needed competences among all Claims Officers & Customer Care agents
- Define training needs based on dysfunctionality analysis conducted by the Team Leaders & Product Trainer
- Plan in collaboration with the Team Leaders all training and coaching sessions
- Prepare all practical aspects of quality training.
Act as a coach: coordinate, support and motivate team members:
- Create a stimulating work environment by promoting open communication
- Ensure and improve employee engagement and customer experience
- Animate, follow and accompany the employees individually and collectively
- Accompany employees' skills development: ensure that key competencies are present within the team to provide excellent service to the client
- Maintain an updated technical knowledge (products, processes, tools ) within the team
- Give regular feedback and conduct regular coaching meetings
Participate in activity evolution and improvement:
- Be a change agent
- Help employees to improve their relationship with customers through the different channels (phone, mail,...) and the files / cases handled by the employees
- Promote a change and continuous improvement mindset within the team
- #LI-BE
**Votre Profil** SKILLS AND EXPERIENCE**
Managerial skills
- Transformation & execution leadership (Level 3)
- Empowering team members (Level 4)
Behavioural skills
- Decision & execution (Level 3)
- Influence & conciliation (Level 3)
- Customer centricity (Level 4)
- Listening & communicating (Level 4)
- Empathy (Level 4)
Technical skills
- Assistance knowledge (Level 4)
- Coaching (Level 4)
- Customer needs analysis (Level 4)
- Performance tracking (Level 4)
- Analytical reasoning (Level 2)
- Experience in Assistance and in Claims is a plus
LI-BE
**A propos d'AXA**
Le Groupe AXA est un leader mondial de l’assurance et de la gestion d’actifs, avec 160 000 collaborateurs au service de 105 millions de clients dans 62 pays.
Nous protégeons et conseillons nos clients à chaque étape de leur vie, en proposant des produits et services qui répondent à leurs besoins dans les domaines de l'assurance, de la prévoyance, de l'épargne et de la gestion des actifs.
Notre mission: Donner à chacun les moyens de vivre une vie meilleure.
Nos valeurs: Customer first, Intégrité, Courage et One AXA
**A propos de notre entité**
AXA Partners est une BU transversale d’AXA qui propose une large gamme de solutions en matière de services d’assistance, d’assurance voyage et de couverture de crédit.
Le rôle d’AXA Partners est aussi de mettre en œuvre des solutions innovantes issues de l’unité AXA Innovation.
Conjuguant passion et expertises de pointe, nous concevons et déployons des solutions à l'échelle mondiale pour nos partenaires, leurs clients et leurs collaborateurs, pour protéger ce qui compte dans les
