IT Support Assistant
Il y a 6 mois
Plus précisément, vos responsabilités seront les suivantes:
- Apporter du support aux utilisateurs sur des problématiques de base (matériel, Windows, Microsoft 365,) et sur des problèmes demandant des investigations plus profondes
- Prendre en charge le suivi des appels de 1ère et de 2ème ligne
- Intervenir sur site ou à distance en cas de problème
- Gérer les accès internet et systèmes pour les nouveaux utilisateurs
- Préparer du matériel informatique et de téléphonie pour les nouveaux collaborateurs
- Installer et mettre à jour les différents softwares
- Installer et paramétrer différents périphériques
- Effectuer la maintenance et de la mise à jour de l’infrastructure IT
- Rédiger et mettre à jour des procédures et de la documentation
- Se déplacer sur différents sites en fonction des besoins
- Participer à des projets d’amélioration continue
- Former les utilisateurs sur différentes thématiques et/ou logiciels IT
- Gérer les stocks de matériel IT
**Profil**:
- Vous êtes titulaire d’un bachelier en informatique ou disposez d’une expérience équivalente.
- Vous avez une première expérience réussie dans un rôle similaire. Une expérience en service support aux utilisateurs est réel un atout.
- Vous maitrisez parfaitement le français et d’un niveau intermédiaire en anglais.
- Vous maitrisez Office 365, Windows 11, SharePoint,Avoir des connaissances de Intune et/ou de Jamf est un atout supplémentaire.
- Vous avez des connaissances de base en réseau (IP, DNS, Gateway, )
- Vous êtes une personne organisée, orientée solution et capable de gérer vos priorités.
- Vous êtes résistant au stress et avez le sens de la confidentialité
- Vous êtes un vrai caméléon et êtes capable de vous adapter à différents types d’interlocuteurs.
- Vous êtes flexible et acceptez de vous déplacer sur nos différents sites (Obourg, Châtelet, Strépy-Bracquegnies, Mont-Sur-Marchiennes et occasionnellement à Gand).
**Offre**:
- L’opportunité de rejoindre un groupe familial en plein développement et à la pointe sur le plan technologique.
- Un package salarial adapté à votre niveau d’expérience et assorti d’avantages extra-légaux et d’un véhicule de société.
- Une fonction stimulante avec des contacts variés.
- Un contrat de travail à temps plein de 39 h/semaine.
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