![Belfius](https://media.trabajo.org/img/noimg.jpg)
Digital Customer Insight Manager
il y a 3 semaines
Belfius Bank
- Marketing & Communication
- Brussel
- Permanent
Hou je van de dynamiek van de digitale wereld en geeft het je energie om de ervaring van een klant steeds te verbeteren? Dan is de functie van Digital Customer Insight Manager beslist iets voor jou
**De job in een notendop**
Je bent steeds op zoek naar manieren om de diensten te verbeteren die we via de digitale kanalen aan onze klanten ter beschikking stellen. Je zorgt ervoor dat we binnen die digitale kanalen gepersonaliseerde informatie en diensten tonen. Zo help je hen om hun financiële situatie dagelijks beter op te volgen en onderbouwde beslissingen te nemen die hun financieel welzijn verbeteren.
Je werkt nauw samen met een multifunctioneel team (Communicatie, Project, Data, Digital, Feature designers enz.) om relevante use cases voor de klant uit te werken. Je bent van a tot z verantwoordelijk om deze use cases in de Belfius-app te lanceren, steeds in samenwerking met de betrokken teams bij de implementatie. Het aanhouden en opvolgen van de timings is hierbij uiteraard essentieel.
Het bepalen van de KPI's en de constante follow-up van de resultaten zijn cruciaal om vlot te kunnen werken: deze informatie zal het mogelijk maken lessen te trekken en manieren te zoeken om onze klanten steeds beter te begeleiden en activeren. Je slaagt erin de reportings uit te puren zodat de key insights gemakkelijk met het management gedeeld kunnen worden.
Je bent het aanspreekpunt in het team Digital Sales & Animation voor alle specifieke use cases gelinkt aan een bankproduct, waarvoor deze "insight & servicing"-benadering nuttig kan zijn voor de klant.
**Jij hoeft geen witte raaf te zijn**
Bij ons mag je volop je vleugels uitslaan als je aan de volgende voorwaarden voldoet:
- Je hebt 2 jaar of meer ervaring als business owner
- Je beschikt over uitstekende vaardigheden om een multifunctioneel team aan te sturen en efficiënt samen te werken rond een project
- Je beschikt over uitstekende vaardigheden voor het coördineren van de interne en externe middelen die noodzakelijk zijn voor de implementatie van je project binnen de gewenste termijnen
- Je bent klantgericht en bent analytisch ingesteld
- Je behaalde een masterdiploma
- Je beschikt over een goede kennis van het Nederlands, Frans en Engels
**Belfius koestert zijn talenten**
Behalve de kans om elke dag te shinen, bieden wij jou een fulltime contract van onbepaalde duur met:
- Een **mooi loon **aangevuld met een **innovatief** aanbod om een **persoonlijk budget** samen te stellen dat je kan besteden volgens je voorkeuren (bv. wagen, fiets, pc, smartphone, tablet, huisvesting onder bepaalde voorwaarden) en **extralegale voordelen **zoals maaltijdcheques, personeelsvoordeel op eigen producten en diensten, en een hospitalisatie
- en groepsverzekering.
- **Mogelijkheden te over om je te ontwikkelen** door een brede waaier aan opleidingen en carrièrekansen in de hele Belfius-groep.
- Een **goede werk-privé balans** dankzij flexibele uren, de combinatie kantoor
- en thuiswerk en een aantrekkelijk aantal vakantiedagen.
- Een **moderne werkplek** in het hart van Brussel met een coole fitness, een lekker gezond restaurant en gezellige ontmoetingsruimtes, dit alles op wandelafstand van de winkelstraat, het treinstation Brussel-Noord en de metrohalte Rogier.
**Nieuwsgierig?**
Kom meer te weten:
- over de sollicitatieprocedure
- over Belfius zelf
**Niks voor jou?**
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