Eba Programme Support Assistant

il y a 4 semaines

Brussels, Belgique Spektrum Temps plein

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

**Who we are supporting**

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

**The program**

**Assistance and Advisory Service (AAS)**

The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

**Role Duties and Responsibilities**
- Support Neo eProcurement external users (Suppliers) on Neo Service Desk (JIRA ticketing tool) under mínimal or no supervision
- Support NCI Agency Master Data Management Team in their daily work (for example and not limited to: Neo registration of Suppliers; master data entries and modifications in EBA)
- First line functional support for Acquisition users of EBA, resolving day-to-day operational problems in support of EBA Business Support Office (BSO);
- Liaise with Second Line support (IT) to document functional requirements/errors of EBA through EBA BSO;
- Design and develop reports and dashboards, provide access control to Business Intelligence users, and provide expertise for the maintenance of metadata;
- Support User Acceptance Testing and provide assistance in upgrades and patch releases to the Acquisition EBA/Neo system;
- Provide technical and functional expertise to EBA Acquisition users and related stakeholders;
- Support change process for introduction and integration of new functionalities, contribute to overall business processes improvements initiatives for Acquisition Directorate and NCI Agency;
- Support producing detailed WIKI guidance, business processes and other documentation, as needed, related to Acquisition processes used in EBA/Neo;
- Work independently without the need for supervision;
- Support audit reviews as needed;
- Build strong relationships with other strategy and policy staff as well as System Functional Administrators inside and outside NCI Agency;
- Performs other duties as may be required.

**Essential Skills and Experience**
- Current experience and demonstrable skills in testing and support of ERP systems based on Oracle E-Business Suite (EBS);
- Excellent functional knowledge of Acquisition related modules of Oracle E-Business Suite (iProcurement Purchasing, Advanced Procurement Suite);
- Good functional knowledge of Oracle E-Business Suite related modules: Finance, Human Resources, Logistics (Inventory, Order Management) and their integration with one another;
- Knowledge of incident management processes, and experience in this area;
- Understanding of Acquisition business structures, data and reporting;
- Experience in documenting business processes and procedures;
- Exposure to working in the public sector;
- A thorough knowledge of English is essential;
- Shows respect for the views and contributions of other team members;
- Easily establishes good relationships with customers and staff

**Education**
- Higher vocational training in a relevant discipline with 4 years post-related experience.

**Working Location**
- Brussels, Belgium

**Working Policy**
- On-Site
- Onsite in NCIA offices in one of the main locations: Brussels/The Hague/ Braine-L'Alleud (working from home partly may be ac

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