Customer Support Analyst

Il y a 2 mois

Zaventem, Belgique SIVECO BENELUX Temps plein

**Description de l’entreprise**

**About Siveco**:
Working at Siveco is a journey in and of itself. Our motivation as an employer is to make sure your work matches your ambitions and gives meaning to your career. Work that is appreciated by your colleagues and your management. We want you to be great at what you do. So we support you with a happy and healthy work atmosphere, good employment conditions, personal development and social events.

We are still expanding our international organization. With our unmatched experience and modern software in the field of Enterprise Asset Management (EAM), we offer high-quality services, training and support for our customers.

**Description de la fonction
**Most of the time, we deliver a **standard version of Coswin **to our customers. However, some of them wish to implement specific elements for a **customized use **of it - it can be from a simple button to add, to larger projects.

**As Customer Support Analyst **, you will provide support and help to our existing and potential customers - during and after the project implementation phase - and our colleagues as well.

Indeed, you will be the key point between the end-users and Siveco teams, and you will closely collaborate with internal teams such as Consultants, Sales or Developers.

**Our goal is to make our customers happy by a good quality service **.

**Description du profil**

**Your tasks - what does your day look like**:

- Perform analyze, diagnosis, and resolution for a variety of end-users, and recommend and implement corrective solutions
- Adhere to procedures for logging, reporting and monitoring helpdesk requests. You must create a high level of user satisfaction through accurate timely follow-up, strong technical skills, good customer communication and relationship building
- Ensure customer's satisfaction
- Improve customer's experience
- Contribute to the improvement of our products & all documentations
- You will provide support for implementations, both in the test phase and the implementation
- In cooperation with your colleagues, you will analyze how to keep optimizing the system
- Follow-up of the already existing problems
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Inform customers about new features and functionalities
- Follow-up with customers to ensure their technical issues are resolved

**Job requirements**:
In addition, you are in possession of:
**Must have**:

- IT and business affinity
- First experience as support
- Ability to learn and evolve quickly
- Customer oriented - solution minded
- Social, friendly person, able to work in team
- Autonomous, fast learner and willing to learn constantly and work proactively
- Fluent oral and written in French and English
- Multi-tasking
- Database (Oracle, SQL Server, PostgreSQL)

**Nice to have**:

- Good knowledge of business process
- Other languages
- Programming languages

**Permis de conduire**
Permis B

**Profil éligible à l’aide activa.brussels**:Oui

**Avantages du poste**

**Siveco Solutions offers**:

- Open-ended contract of employment
- Start your on-boarding with 2 weeks of intensive functional training
- Strong platform to support your ambitions and personal development
- A competitive salary
- Incentive scheme
- Good pension scheme
- An attractive mobility budgets
- Fixed net monthly telephone and internet
- Laptop plus everything you need for your work

**Informations supplementaires**
Lieu de travail Zaventem, Belgique

Type de contrat : Travail

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