Senior Application Support Agent M/w/x

il y a 3 semaines


Brussels, Belgique CRONOS ITS Temps plein

**Description de la fonction
**Description of tasks
- Ensure and perform all communication with the end-users according to the services procedures and in accordance with the agreed KPIs;
- Provide services to all stakeholders according to ITIL best practices; handling and documenting all requests and feedbacks;
- Keep any user manuals, FAQ, wikis and information dashboards up-to-date by documenting all relevant information;
- Execute all levels of testing (end-to-end integration system and regression);
- Create and maintain test cases based on user's stories and use cases/requirements
- Data entry in support to the business users in the EU Pesticides Systems (back up);
- Presentations and demonstrations of the systems to business users and externals;

**Description du profil
**Profile
- Good knowledge of Microsoft Office Suite; particularly Excel and Word;
- Experienced user of web-based tools;
- Very good oral and written communication skills in English. Knowledge of additional languages is a plus;
- Strong aptitude for team work and the capacity to work autonomously;
- Strong analytical, problem solving and learning skills;
- Excellent customer service skills;
- Meticulous attention to detail and accuracy;
- Able to work in an international and multicultural environment.

Desirable
- At least **5 years of professional experience **with tasks closely related to those described above;
- Experience working with a ticketing system. ServiceNow is a plus.
- Knowledge of/or experience in ITIL environment.
- Experience or knowledge of the Atlassian Suite (Jira and Confluence) or experience with similar collaborative tools.

**Informations supplementaires**
Lieu de travail Bruxelles, Belgique

Type de contrat : Travail


  • Application Support Agent

    il y a 2 semaines


    Brussels, Belgique HNM Solution Temps plein

    **Language: French and English** **Description of tasks**: - Perform quality checks on IT Services tickets based on Key Performance Indicators (KPI) definition - Monitoring stakeholders and users’ satisfaction surveys results - Provide checks results and conclusions to support the monthly reports - Inform agents with regards to encoding quality results...

  • Application Support Manager

    il y a 3 semaines


    Brussels, Belgique Paradigm Temps plein

    **Application support Manager** **Digital Product Management** Est le pôle en charge de la gestion des produits et services à destination de toutes les entités de la Région de Bruxelles-Capitale. **eCitizen** Au sein du pôle Digital Product Management de Paradigm, la cellule e-Citizen Product Management a pour mission d’unifier les services en...

  • Application Manager

    il y a 3 semaines


    Brussels, Belgique Robert Half Belgium Temps plein

    **Robert Half Technology **is currently looking for an **Application** **Manager ad interim** (M/F/x) for a 5 months assignment. **Robert Half Technology **is currently looking for an **Application** **Manager ad interim** (M/F/x) for a 5 months assignment. The company is based in Brussels region**.** As **Application Manager **you will be responsible for...


  • Brussels, Belgique Gaia-X - European Association for Data and Cloud Temps plein

    Administration and Finance Officer (m/w/x) Established in 2021 as a privately funded not-for-profit Association, Gaia-X brings together an international community of different players from different sectors that aim to boost the European data economy by enabling the creation of common data spaces in full alignment with the objectives of the EU’s data...


  • Brussels, Belgique Michael Page Temps plein

    As part of its expansion, our client is seeking an IT Support Lead locally in Brussels. As a Senior Technology Support Analyst, you will be integrated into a team of over 200 people distributed worldwide.Our client is one of the most renowned international law firms. As part of its expansion, they are seeking an IT Support Lead locally in Brussels. As a...


  • Brussels, Belgique Michael Page Temps plein

    As part of its expansion, our client is seeking an IT Support Lead locally in Brussels. As a Senior Technology Support Analyst, you will be integrated into a team of over 200 people distributed worldwide.Our client is one of the most renowned international law firms. As part of its expansion, they are seeking an IT Support Lead locally in Brussels. As a...


  • Brussels, Belgique Michael Page Temps plein

    As part of its expansion, our client is seeking an IT Support Lead locally in Brussels. As a Senior Technology Support Analyst, you will be integrated into a team of over 200 people distributed worldwide.Our client is one of the most renowned international law firms. As part of its expansion, they are seeking an IT Support Lead locally in Brussels. As a...


  • Brussels, Belgique Michael Page Temps plein

    As part of its expansion, our client is seeking an IT Support Lead locally in Brussels. As a Senior Technology Support Analyst, you will be integrated into a team of over 200 people distributed worldwide.Our client is one of the most renowned international law firms. As part of its expansion, they are seeking an IT Support Lead locally in Brussels. As a...

  • IT Support Agent

    il y a 2 semaines


    Brussels, Belgique Sogeti Temps plein

    **IT Support Agent (ENG + FR or German) - European Institution** **Are you communicative, driven, people minded and do you have a good experience of 3 years (min.) in IT Support? Well, Sogeti Belgium is looking for you!** **At the moment we are looking for an ' **IT Support Agent **' for a European Institution!** **Nature of the tasks**: - **Service desk...

  • Senior Legal Counsel

    il y a 3 semaines


    Brussels, Belgique ProSelect Temps plein

    **Description du job**: My client who’s a leading **global company** is looking for a: **Senior Legal Counsel (M/W/X)**Votre défi !**: - What are they looking for!?- the Senior Legal Counsel will provide expert legal advice and support to various departements within the company, ensuring compliance with laws and regulations. - Your responsibilities: -...

  • IT Support Agent

    il y a 2 semaines


    Brussels, Belgique Sogeti Temps plein

    I'm interested IT Support Agent (ENG + FR or German) - European Institution Are you communicative, driven, people minded and do you have a good experience of 3 years (min.) in IT Support? Well, Sogeti Belgium is looking for you! At the moment we are looking for an '**IT Support Agent** ' for a European Institution! **Nature of the tasks**: - Service...

  • Vip Support Agent

    il y a 3 semaines


    Brussels, Belgique Viva Wallet Temps plein

    VIP Support Agent/VIP Technical Support/ E-Commerce & Technical VIP Support **(French or Dutch and English language skills are essential)** Are you a tech savvy professional with experience in troubleshooting? Are you familiar with the terms e-banking app, bank account/ sales reports, e-commerce checkout? Do you consider problem solving and effective...

  • Application Support

    il y a 4 semaines


    Brussels, Belgique Sibelga Temps plein

    **Titre de la fonction**: APPLICATION SUPPORT (H/F/X) **Type de contrat**: CDI **Régime de travail**: Temps plein **TRAVAILLER CHEZ SIBELGA, ÇA BOOSTE MON ÉNERGIE !**: Nos 1 100 collaborateurs s’investissent chaque jour pour garantir l’approvisionnement en énergie des 500 000 foyers et entreprises bruxellois. Sur les chantiers ou depuis notre...

  • Application Support

    il y a 3 semaines


    Brussels, Belgique Sibelga Temps plein

    **Titre de la fonction**: APPLICATION SUPPORT (H/F/X) **Type de contrat**: CDI **Régime de travail**: Temps plein **TRAVAILLER CHEZ SIBELGA, ÇA BOOSTE MON ÉNERGIE !**: Nos 1 100 collaborateurs s’investissent chaque jour pour garantir l’approvisionnement en énergie des 500 000 foyers et entreprises bruxellois. Sur les chantiers ou depuis notre...

  • Application Manager

    il y a 2 semaines


    Brussels, Belgique CPAS Bruxelles Temps plein

    Offre d'emploi (A4744I) - **Application Manager (F/H/X)**: **Pour son Service Informatique, le CPAS de la Ville de Bruxelles recherche un.e Application Manager (F/H/X)** Cette personne est chargée d’assurer la disponibilité des applicatifs métiers aux utilisateurs et ce en assurant le rôle d’intermédiaire éclairé entre d’un côté les...

  • Senior Service Desk Agent

    il y a 4 semaines


    Brussels, Belgique Talencia Consulting Temps plein

    TalenCia Consulting is currently looking for a Senior Service Desk Agent for a renowned client in the center of Brussels. **Location**: Brussels (center) **Duration**: 6 months + extensions (CDI Contract possible for employees) **Homeworking**: Onsite for the first 6 months - then 2 days onsite and 3 at home **Languages**: Dutch-French-English...

  • Senior Aml Officer

    Il y a 2 mois


    Brussels, Belgique Oliver James Associates Temps plein

    Oliver James is looking for a **Senior AML Officer**. Are you passionate about preventing money laundering and other criminal activity? Are you willing to be a part of a cutting-edge compliance team? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated ? Take this is your chance. **_...

  • Senior Recruitment

    il y a 2 semaines


    Brussels, Belgique ProSelect Temps plein

    **Description du job**: Notre client, bénéficie d’une réputation qui n’est plus à prouver. Après plus de 100 années d’existence, les services proposés à ses clients sont** larges, variés et professionnels**. Des Ressources humaines, de l’IT, du Marketing et de la communication, du Health & Safety, des assurances, de la finance, du...

  • Application Support

    il y a 4 semaines


    Brussels, Belgique Sibelga Temps plein

    **Algemene informatie**: **Referentie **:2023-133 **Functiecategorie**: Business support **Functiebeschrijving**: **Titel van de functie**: APPLICATION SUPPORT (M/V/X) **Contracttype**: Onbepaalde duur **Werkregime**: Voltijds **WERKEN BIJ SIBELGA, DAT BOOST MIJN ENERGIE !**: Elke dag zetten onze 1100 medewerkers zich in om 500 000 Brusselse gezinnen en...

  • Application Support

    il y a 3 semaines


    Brussels, Belgique Sibelga Temps plein

    **Algemene informatie**: **Referentie **:2024-278 **Functiecategorie**: Business support **Functiebeschrijving**: **Titel van de functie**: APPLICATION SUPPORT (M/V/X) **Contracttype**: Onbepaalde duur **Werkregime**: Voltijds **WERKEN BIJ SIBELGA, DAT BOOST MIJN ENERGIE !**: Elke dag zetten onze 1100 medewerkers zich in om 500 000 Brusselse gezinnen en...