Senior Application Support Agent M/w/x

il y a 5 jours


Brussels, Belgique CRONOS ITS Temps plein

**Description de la fonction
**Description of tasks
- Ensure and perform all communication with the end-users according to the services procedures and in accordance with the agreed KPIs;
- Provide services to all stakeholders according to ITIL best practices; handling and documenting all requests and feedbacks;
- Keep any user manuals, FAQ, wikis and information dashboards up-to-date by documenting all relevant information;
- Execute all levels of testing (end-to-end integration system and regression);
- Create and maintain test cases based on user's stories and use cases/requirements
- Data entry in support to the business users in the EU Pesticides Systems (back up);
- Presentations and demonstrations of the systems to business users and externals;

**Description du profil
**Profile
- Good knowledge of Microsoft Office Suite; particularly Excel and Word;
- Experienced user of web-based tools;
- Very good oral and written communication skills in English. Knowledge of additional languages is a plus;
- Strong aptitude for team work and the capacity to work autonomously;
- Strong analytical, problem solving and learning skills;
- Excellent customer service skills;
- Meticulous attention to detail and accuracy;
- Able to work in an international and multicultural environment.

Desirable
- At least **5 years of professional experience **with tasks closely related to those described above;
- Experience working with a ticketing system. ServiceNow is a plus.
- Knowledge of/or experience in ITIL environment.
- Experience or knowledge of the Atlassian Suite (Jira and Confluence) or experience with similar collaborative tools.

**Informations supplementaires**
Lieu de travail Bruxelles, Belgique

Type de contrat : Travail


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