Senior Application Support Agent M/w/x
il y a 5 jours
**Description de la fonction
**Description of tasks
- Ensure and perform all communication with the end-users according to the services procedures and in accordance with the agreed KPIs;
- Provide services to all stakeholders according to ITIL best practices; handling and documenting all requests and feedbacks;
- Keep any user manuals, FAQ, wikis and information dashboards up-to-date by documenting all relevant information;
- Execute all levels of testing (end-to-end integration system and regression);
- Create and maintain test cases based on user's stories and use cases/requirements
- Data entry in support to the business users in the EU Pesticides Systems (back up);
- Presentations and demonstrations of the systems to business users and externals;
**Description du profil
**Profile
- Good knowledge of Microsoft Office Suite; particularly Excel and Word;
- Experienced user of web-based tools;
- Very good oral and written communication skills in English. Knowledge of additional languages is a plus;
- Strong aptitude for team work and the capacity to work autonomously;
- Strong analytical, problem solving and learning skills;
- Excellent customer service skills;
- Meticulous attention to detail and accuracy;
- Able to work in an international and multicultural environment.
Desirable
- At least **5 years of professional experience **with tasks closely related to those described above;
- Experience working with a ticketing system. ServiceNow is a plus.
- Knowledge of/or experience in ITIL environment.
- Experience or knowledge of the Atlassian Suite (Jira and Confluence) or experience with similar collaborative tools.
**Informations supplementaires**
Lieu de travail Bruxelles, Belgique
Type de contrat : Travail
-
Application Support Agent
il y a 3 semaines
Brussels, Belgique Intrasoft Intl Temps pleinWe are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in...
-
Application Support Agent
il y a 5 jours
Brussels, Belgique AbAKUS IT Solutions Temps pleinABAKUS IT SOLUTIONS is seeking an Application Support Agent to join our team, responsible for providing comprehensive support for the Atlassian Eco System. This role involves deploying, testing, and operating a suite of tools, including Jira and Confluence, to facilitate collaboration and software development across various entities. **Key...
-
Project Support Officer
il y a 1 semaine
Brussels, Belgique Gaia-X - Eropean Association for Data and Cloud Temps pleinGaia-X is the European Association for Data and Cloud AISBL with a mission to design a federated data infrastructure focusing on data sovereignty and availability, based on European standards and values. In a six-month period, more than 300 companies and organizations have already actively participated in the design of Gaia-X. Of these, 75 percent belong to...
-
Application Support Agent
il y a 1 jour
Brussels, Belgique HNM Solutions Temps plein**Job ID: HNMJD1582**: **Role: Application Support Agent** **Locations: Brussels,Belgium** - EU citizenship is mandatory; on-site is mandatory (Brussels) - Description of tasks: - Act as the first contact point for all end-users related questions on TRACES; - Ensure and perform all communication with the end-users; - Provide services to all stakeholders...
-
Application Support Agent
il y a 3 semaines
Brussels, Belgique Netcompany Temps pleinCompany DescriptionWe are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with a strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while...
-
Data & Cloud Business Analyst (m/w/x)
il y a 3 semaines
Brussels, Belgique Gaia X Temps pleinEstablished in 2021 as a privately funded not-for-profit association, Gaia-X brings together an international industrial, academic, and political community with the aim of building a common standard for transparent, controllable, and interoperable technologies that enable trusted decentralised digital ecosystems and by way of these boosting the data and...
-
Application Support Manager
il y a 5 jours
Brussels, Belgique Paradigm Temps plein**Application support Manager** **Digital Product Management** Est le pôle en charge de la gestion des produits et services à destination de toutes les entités de la Région de Bruxelles-Capitale. **eCitizen** Au sein du pôle Digital Product Management de Paradigm, la cellule e-Citizen Product Management a pour mission d’unifier les services en...
-
Junior Technical Project Manager
il y a 1 semaine
Brussels, Belgique Gaia-X - European Association for Data and Cloud Temps pleinGaia-X is the European Association for Data and Cloud AISBL with a mission to design a federated data infrastructure focusing on data sovereignty and availability, based on European standards and values. In a six-month period, more than 300 companies and organizations have already actively participated in the design of Gaia-X. Of these, 75 percent belong to...
-
Application Support Agent L2 M/w/x
il y a 1 jour
Brussels, Belgique XINTRO Temps plein**Company description **Cronos Europa is an IT and digital communications company uniquely dedicated to serving the European institutions, agencies and bodies. From the European Union to EUROCONTROL, we partner with a range of supranational and interinstitutional authorities. Our mission is to arm them with the tools they need to thrive in the digital...
-
Waitress M/w/x
il y a 4 jours
Brussels, Belgique ANJALA Temps plein**Company description **We are a restaurant so we are looking for a **Waitress **(M/W/X) - speak English and French - work full time from 8am to 5pm and from Monday until Friday **Description of the function **. **Profile description **. **Eligible profile for activa.brussels assistance**:Yes **Additional information** Workplace , Contract type :...
-
IT Helpdesk Agents
il y a 2 semaines
Brussels Metropolitan Area, Belgique Retail Support Services - RSS Temps pleinJoin Our Team as IT Helpdesk Agents - First Line - NL/FR/ENG Are you passionate about IT and customer support?RSS is excited to expand its team by welcoming several talented IT Helpdesk Agents (1st line) who will play a pivotal role in assisting a diverse user base with inquiries related to Google mail, Google Hangouts, teleconferencing, SAP, Cloud...
-
Application Support Agent Junior 3/ Belgium
il y a 3 semaines
Brussels, Belgique Gemmaone Temps pleinWe are looking for:APPLICATION SUPPORT AGENT JUNIORType of employment: B2B CONTRACTLocation: Brussels (Belgium)Work model: HYBRID (2 to 3 days per week onsite in Brussels)Temporary employment: PROJECT-BASED CONTRACTYour role:Receive and log requests/incidents & questions from users (by e-mail, phone, or face to face); provide technical support, investigate...
-
Program Manager
il y a 1 semaine
Brussels, Belgique Gaia-X - European Association for Data and Cloud Temps pleinGaia-X is the European Association for Data and Cloud AISBL with a mission to design a federated data infrastructure focusing on data sovereignty and availability, based on European standards and values. In a six-month period, more than 300 companies and organizations have already actively participated in the design of Gaia-X. Of these, 75 percent belong to...
-
IT Support Agent
il y a 4 semaines
Brussels, Belgique Capgemini Temps pleinAt Sogeti, we believe the best is inside every one of us. Whether you are early in your career or at the top of your game, we’ll encourage you to fulfill your potential to be better. Through our shared passion for technology, our entrepreneurial culture, and our focus on continuous learning, we’ll provide everything you need to do your best work and...
-
Junior Application Support Agent for Traces
il y a 3 semaines
Brussels, Belgique AXIANS EI Temps pleinAt Axians, we deliver the best combination of technology and services to enable our clients to fulfill the diverse needs of their customers. As a part of VINCI Energies, we are dedicated to ICT and Digital Transformation. Present in 37 countries, with over 16,000 employees, and generating more than €3.6 billion in revenue in 2023. **Axians. The best of ICT...
-
Senior DevOps Engineer
il y a 4 semaines
Brussels, Belgique AVIV Group Temps pleinCompany DescriptionYou will be joining one of the world's largest private real estate technology companies and a subsidiary of Axel Springer. Our mission is to find the right place for everyone!You will be working on some of Europe's best-known digital real estate brands, including: Meilleurs Agents, SeLoger, Immoweb, Realo, Immowelt, Neuraum and Yad2.Job...
-
Administration and Finance Officer
il y a 4 jours
Brussels, Belgique Gaia-X - European Association for Data and Cloud Temps pleinAdministration and Finance Officer (m/w/d) Gaia-X is the European Association for Data and Cloud AISBL with a mission to design a federated data infrastructure focusing on data sovereignty and availability, based on European standards and values. In a six-month period, more than 350 companies and organisations have already actively participated in the...
-
Senior Legal Counsel
il y a 3 jours
Brussels, Belgique ProSelect Temps plein**Description du job**: My client who’s a leading **global company** is looking for a: **Senior Legal Counsel (M/W/X)**Votre défi !**: - What are they looking for!?- the Senior Legal Counsel will provide expert legal advice and support to various departements within the company, ensuring compliance with laws and regulations. - Your responsibilities: -...
-
Application Support
il y a 1 semaine
Brussels, Belgique Sibelga Temps plein**Titre de la fonction**: APPLICATION SUPPORT (H/F/X) **Type de contrat**: CDI **Régime de travail**: Temps plein **TRAVAILLER CHEZ SIBELGA, ÇA BOOSTE MON ÉNERGIE !**: Nos 1 100 collaborateurs s’investissent chaque jour pour garantir l’approvisionnement en énergie des 500 000 foyers et entreprises bruxellois. Sur les chantiers ou depuis notre...
-
Application Support
il y a 6 jours
Brussels, Belgique Sibelga Temps plein**Titre de la fonction**: APPLICATION SUPPORT (H/F/X) **Type de contrat**: CDI **Régime de travail**: Temps plein **TRAVAILLER CHEZ SIBELGA, ÇA BOOSTE MON ÉNERGIE !**: Nos 1 100 collaborateurs s’investissent chaque jour pour garantir l’approvisionnement en énergie des 500 000 foyers et entreprises bruxellois. Sur les chantiers ou depuis notre...