Manager - Projects
Il y a 5 mois
**Manhattan WMS Lead**
**Job Summary**:
Responsible for Manhattan WMS Implementation and Support with a client facing role in Europe
**Key Responsibilities**:
- Responsible for Manhattan WMoS support- Incident and Problem Management
- Root Cause Analysis (RCA)
- Proactive Application Monitoring & Maintenance
- Support Product patches and fixes with testing and deployment
- Participate in Customer/Stakeholders meeting & discussion
- Liaise with product vendors, other support team and third part support for issue resolution
- Oversees the engagement delivery
- Monitor and maintain Onsite-offshore coordination
- Ensure high service delivery performance
- Evaluates customer feedback to develop quality improvement processes
**Job Requirements**:
As per the 2006 Age Discrimination Act please do not specify number of years experience. Use words like Extensive, Strong, Good, Fair
**Essential Skills**:
- Strong experience in **Manhattan WMoS** implementation & support
- Expertise in **Labour Management, Slot Management, Yard Management**, **MHE integration** & **SCI reporting** for Manhattan WMoS
- Good experience in Development/ Configuration/solutions evaluation/ Validation and deployment
- Good experience in MA WMoS Production support and job monitoring
- Experience working successfully in a highly matrixed work environment and in dealing with vendors, service providers and support organizations in a global environment.
- Excellent communication skills, including the ability to gather relevant data and information, actively listen, dialogue freely, and verbalize ideas effectively.
- Demonstrate the ability to effectively collaborate with managers and team members.
**Nice to Have Skills**.
- Strong technical and non-technical presentation and communication skills; able to articulate complex technical topics for non-technical audiences.
- Have the ability to effectively work cross-functionally with and through business and IT managers
- Familiar with relational database concepts
**Qualifications**:
NIL
**Travel required**:
Yes
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