Compliance Assistant
il y a 7 jours
Le Compliance Assistant effectue une revue rapide et efficace des alertes sur les opérations suspectes repérées par notre système et d’appliquer notre politique de Conformité, ce qui implique de contacter les clients pour vérifier les informations.
**1/ Examen et analyse des opérations**
- Analyser en détail les opérations détectées comme suspectes afin de garantir la conformité de chaque opération.
- Recevoir et analyser les documents envoyés par les agents/agences et s'assurer qu'ils sont corrects, complets et conformes.
- Approuver toutes les opérations après vérification si elles répondent bien à toutes les exigences légales et internes.
**2/ Travailler efficacement avec les agents, agences et les correspondants**
- Travailler ensemble et maintenir une communication constante et fluide avec les correspondants (les banques à l'étranger) afin de garantir un excellent service à la clientèle.
- Communiquer avec les agents/agences à travers le système sur la raison pour laquelle l’opération a été mise en attente et demander les documents nécessaires pour débloquer l’opération.
- Envoyer au correspondant tous les documents juridiques demandés.
**3/ Service clientèle**
- Recevoir les appels des clients, des agents et des agences et dissiper les doutes concernant le statut des opérations.
**4/ Collaborer avec les autorités**
- Collaborer à toute enquête menée par les autorités judiciaires.
- Préparer des rapports pour les autorités sur les résultats des activités suspectes détectées.
**Profil recherché**
- Un esprit analytique
- Une aisance téléphonique, une expérience dans la relation client est un plus
- Un niveau courant en **Français et en Flamand**, l’anglais est un plus
- De bonnes connaissances sur Office365, notamment Excel
- De bonnes capacités d’expression écrite et orale
Type d'emploi : Temps plein, CDD
Rémunération : à partir de 2.300,00€ par mois
Avantages:
- Assurance hospitalisation
- Chèques repas
- Éco-chèques
- Travail à domicile
Types de primes et de gratifications:
- 13ème mois
- Pécule de vacances
Lieu du poste : En présentiel
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