2nd Line Helpdesk
Il y a 3 mois
**Functieomschrijving**: Als Level 1&2 Tech Support medewerker ben je verantwoordelijk voor het leveren van technische ondersteuning op het gebied van dienstverlening én het bewaken van onze cyber security maatregelen. Je taken omvatten onder meer:
- Het oplossen van technische problemen en het bieden van ondersteuning bij de implementatie en configuratie van beveiligingsoplossingen.
- Het uitvoeren van diepgaande analyses van beveiligingsincidenten en het identificeren van mogelijke bedreigingen en kwetsbaarheden.
- Het adviseren van klanten over best practices op het gebied van cyber security en het implementeren van strikte beveiligingsregels en procedures.
- Het monitoren van systemen en netwerken op verdachte activiteiten en het proactief reageren op beveiligingsincidenten.
- Het coördineren van escalaties naar het Level 3 support team indien nodig en het bijdragen aan de verdere ontwikkeling van onze supportprocessen en -procedures.
**Vereiste vaardigheden en ervaring**:
- Minimaal 2 jaar ervaring in een vergelijkbare technische supportfunctie, bij voorkeur met een focus op cyber security.
- Aantoonbare kennis en ervaring in zéér strikte omgevingen aangaande veiligheid en compliance.
- Uitgebreide kennis van IT-systemen, netwerken en beveiligingstechnologieën.
- Ervaring met het werken met security tools zoals firewalls, intrusion detection/prevention systems, en antivirus software.
- Goede kennis van besturingssystemen zoals Windows, Linux en macOS.
- Sterke analytische vaardigheden en het vermogen om complexe problemen op te lossen onder druk.
- Uitstekende communicatieve vaardigheden en het vermogen om technische informatie duidelijk te communiceren aan niet-technische gebruikers.
- Een proactieve en resultaatgerichte houding, met een sterke focus op klanttevredenheid en kwaliteit van dienstverlening.
- Bereid om fulltime on-site te werken in Brussel (vlot bereikbaar met openbaar vervoer en gratis ondergrondse parking)
- In het bezit van de Belgische nationaliteit
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