IT Service Desk Agent
il y a 2 semaines
**About the role**:
Reporting to the IT Service & Operations Manager, the IT Service Desk Analyst for Monument Group is a key role in ensuring the ongoing delivery of IT Services across the Group
**Responsibilities**:
- Managing & resolving Service Requests and Incidents ensuring timely efficient delivery of quality IT service to the business;
- Operate periodic IT controls and provide evidence for reporting to the Risk and Controls Committee
- Deskside user support
- End user computing asset management, including procurement and build of new laptops and ensuring asset inventory is maintained and accurate
- Contribute to IT service improvement planning;
- Support the IT Service and Operations Manager in the Governance and oversight of all outsourced IT services activities including service reviews and assurance activities;
- Assist the Service and Operations Manager in the Implementation of a Group Service Desk management tool.
- Support identification of IT related risk and contribute to risk reporting;
- Provide support to other departments and ensure the IT function acts in the best interest of the Monument group, mindful of the group’s good standing and reputation.
**Role Requirements**:
- Demonstrating 5+ years IT Service Desk experience, preferably in financial services;
- Understanding of ITIL methodology and it’s practical implementation, preferably ITIL certified;
- Industry certifications desirable e.g. Microsoft, CompTIA A+;
- Flexible working hours, supporting staff in offices in variety of Group locations, including Bermuda;
- Ability to interact with technical and non-technical audiences at all levels, within and across organisational boundaries;
- Strong verbal and written communication skills and the ability to prioritise work efficiently and effectively;
- This role would suit a person who is a dynamic team player, who is energetic and passionate with a positive attitude and excellent analytical skills
**Location**:
Liège or Brussels, Belgium
**Equal Opportunities Statement**:
The Monument Re Group is an Equal Opportunity employer. Our Corporate values of Trust and Collaboration demonstrate our commitment to fostering an inclusive culture where all our employees feel respected and valued. We recognise that each employee brings their own unique skill sets, capabilities, immutable characteristics, and varied experiences to their work. In turn, the Monument Re Group provides a work environment for all our employees to achieve personal and professional growth and development throughout their careers with us.
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