Junior Customer Specialist
il y a 3 semaines
Company Description
We are **NielsenIQ Brandbank.**
One of the world’s most trusted providers of digital product content to brands, retailers and wholesalers across the globe. Our commitment to quality product content means that we work together with regulatory authorities to ensure that you do not have to worry about your content meeting industry standards, because we’ve got it covered. We deliver innovative solutions to the FMCG industry, powering the product content you need to enrich the online shopping experience for consumers worldwide.
Being a world leader in end-to-end product content solutions does not mean we rest on our laurels, NielsenIQ Brandbank continues to revolutionise new technologies, so that we can equip you for the future.
**Job Description**:
The Junior Customer Specialist will act as first line Customer Support for a large pool of **NielsenIQ Brandbank** supplier clients, working as part of a team with overall responsibility for service delivery across these clients.
You will be responsible for achieving Quarterly Customer Satisfaction targets, as well as ensuring key business metrics around timeliness, quality and coverage are maintained effectively.
**YOUR RESPONSABILITIES**
- Developing a comprehensive understanding of the core NielsenIQ Brandbank service, as well as any additional “value-add” services, to ensure you can service them effectively, track customer usage against allowance, and answer any queries that your customer base might raise. This includes, but is not limited to; Product Library, Business Operational Processes, Retailer Requested Products, Integration Solutions, eCommerce Insights, Merchandising Exchange.
- Scheduling product deliveries around our workflow capacity, dealing with operational queries, and supporting our operations team to ensure we deliver a satisfactory level of service in all instances
- Working with the Account Managers team to ensure our portfolio of the accounts is receiving a first-class level of service from NielsenIQ Brandbank. This can include working with other business functions, and the wider Commercial team, to implement general process improvements where appropriate
- Regular reporting according to customer & business needs. This includes, but is not limited to; product status reports, performance against business metrics at supplier level, usage of our service over a period of time.
LI-IP2
**Qualifications**:
- ** Experience in a Customer Service role**, ideally in a Business-to-Business environment
- Demonstrable ability to perform against multiple business KPI’s, particularly inclusive of Customer Satisfaction / Voice of the Customer measures
- Proven ability to work collaboratively as part of a diverse team, in a fast paced environment
- Highly organized, driven, with good time management skills and a logical approach,
- Able to prioritize workload, and excellent attention to detail.
- General interest in FMCG and specifically the eCommerce industry is a plus
- Excellent communication skills, both written and verbal, with strong presentation skills and the ability to network effectively.
- Good communication skills in **English** **AND** knowledge of ONE of the following language at **FLUENT LEVEL: French OR Dutch**
**Other**:
- You may be asked to undertake additional duties to those above, either on a temporary or permanent basis, which the Company reasonably believes you can carry out, or for which you will be trained
- There may be requirements for travel, both nationally and internationally, as part of this role
- Working hours for this role are 09:00 - 17:00
Additional Information
Remote work is possible.
Junior Profiles are welcome.
**About NielsenIQ**
NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.
Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook
**Our commitment to Diversity, Equity, and Inclusion**
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
- NielsenIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process._
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