Senior Process Owner Expert Mpo

il y a 3 semaines


Brussels, Belgique bpost Temps plein

**Senior Process Owner expert MPO ( Distribution)**:

- Regio : Brussel

**Context**
- bpost is altijd in beweging. Wij creëren voor onze medewerkers een omgeving met uitdagende projecten, inspirerende samenwerkingen en de nieuwste technologieën, met interessante job mogelijkheden en opleidingsprogramma's voor iedereen.- In deze context zijn we op zoek naar een Senior Process Owner Expert MPO Distribution.**Objecti**
**e**
**f**
- De Senior Process Owner Expert MPO leidt het MPO-proces in zijn/haar gebied (Distributie of Preparation).- Hij/zij zorgt voor/ondersteunt de (re)engineering van multifunctionele en afdelingsoverstijgende end-to-end processen binnen zijn/haar productgebied/bereik om bij te dragen aan de efficiënte en effectieve verwezenlijking van bedrijfsdoelstellingen op MPO-afdeling-/bedrijfsniveau.- Als zodanig is hij/zij transversaal verantwoordelijk voor procesbeheer en optimalisatie van Mail Parcels Operations (MPO) processen.- Verantwoordelijk voor continue procesverbetering door middel van KPI-monitoring.**Belangrijkste taken**Ontwikkel de cross-functionele visie op de processen voor de operationele sector waarin hij/zij specialist is, in lijn met de verwachtingen van de klant (Sales units) en de E2E-processen van de hele operationele keten van MPO (process excellence, voortdurende verbetering), stem de inspanningen af tussen processen, Operational excellence en Projecten en bied ondersteuning om obstakels uit de weg te ruimen.
- Uitdaging transversaal ontwerp van processen.-
Procesverbetering en procesefficiëntie bevorderen:

-Stimuleer alle Proceseigenaren om zich de kennis van de processen per operationele sector eigen te maken, maar ook om cross-functioneel te denken (E2E).
-Hij/zij is verantwoordelijk voor het creëren van een procesmanagementmentaliteit.
-Bouw een netwerk van Procesmanagers en ontwikkel fora voor de uitwisseling van best practices tussen processen in nauwe samenwerking met de Operationael Excellence Managers.
- Stimuleren, inspireren, motiveren & coachen van MPO COE Process bij het implementeren van MPO E2E procesmanagement/verbetervisie (bewustwording, competenties, governance, uitbannen van root causes van klachten, procesrisicomanagement).
-Coördineren van en afstemmen met Knowledge & Communication entiteit (service order coördinatie (SOP), publicatie en archivering).
-Coördineren van en afstemmen met operational Excellence team om procesveranderingen of KPI-gerelateerde verbeterinitiatieven te implementeren.
- Als eigneaar van het MPO Distributie of MPO Preparation Procesmodel (publicatie, ontwikkeling, onderhoud, optimalisatie, in lijn met de principes van het zandlopermodel):

-Proces & projecten voor het lopende jaar identificeren, in coördinatie met Sales maar ook met de operationele managers die deelnemen aan de proceskernteams (Annual Busines Review, Quaterly Business Review).
-Synergieën creëren tussen relatief heterogene projecten
-Deelnemen aan het stellen van prioriteiten voor procesbeheer en procesverbeteringsactiviteiten (bijv. op basis van voorbeeldklachten)
- Bewaken en controleren van procesefficiëntie-indicatoren en stimuleren van de implementatie van gerichte verbeteracties in nauwe samenwerking met regionale implementatieteams.
-Bepalen van belangrijke procesefficiëntie-indicatoren en bewaken van structurele rapportage met ondersteuning van Performance
-Aansturen van de implementatie van risicobeheersing in processen
-Bewaken van procesvolwassenheid & opvolgen van acties
-In nauwe samenwerking met de Operational Excellence Managers, identificeren, definiëren & promoten van best practices voor alle relevante processen & ondersteunen van de implementatie ervan.
-Installeer en stuur transversale teams aan (Process Core Team Distributie, Voorbereiding, Logistiek & Collect): Voorzitter van MPO Process Core Team voor zijn/haar gebied.
- Ontwikkel een competentiecentrum voor inter-units procesbeheer.- Zorg voor een sterke procesdynamiek in kernteams en heldere besluitvorming.-
De juiste balans vinden tussen de verwachtingen van onze klanten (Sales units) en de realiteit van onze operationele beperkingen. Innovatieve en concrete lange termijn oplossingen voorstellen om onze processen te helpen evolueren en tegelijkertijd onze prestaties en verbintenissen in termen van prestatie-indicatoren consolideren.
- Ervoor zorgen dat elk teamlid het niveau van procesexpertise heeft en nauw samenwerkt met de Sales-teams, vanaf het begin van de klantverzoeken. Is de procesreferentiepersoon voor Sales.

**Technische**
**e**
**xpertise**Opleidingsniveau: Master
-Vereiste expertise voor de functie:

-Minimaal 10 jaar ervaring in procesmanagement (ontwerpen, bezitten, verbeteren), continue verbetering, programmamanagement
-Uitgebreide ervaring met methoden en tools (Lean, Procesmanagement, enz.)
-Aantoonbare ervaring in people management (direct, indirect & dotted)
-Uitgebreide ervaring (min. 3 jaar) in de MPO Operations
-Talenkennis (afh



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