Senior Complex Claims Adjuster A&h
il y a 1 semaine
Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of personal accident insurance, property casualty insurance and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide security.
About the role
**What you need to know**:
The role of A&H Senior Complex claims adjuster is a dynamic and exciting position in an international environment. Working within the Accident & Health claims team you will be part of a highly motivated and experienced claims team, based in our office which is located in Brussels.
**Functional Responsibilities**:
As A&H Senior Complex claims adjuster you will contribute to our success by a timely, accurate and customer focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense, providing a high standard of customer service.
**Role description**:
Execution of the A&H Claims strategy and goals given by the Manager;
Represent AIG interests with key customer and take responsibility for delivering the claims value proposition, technical skills or seniority to join an external meeting and add value;
One of point of contact for A&H claims for internal stakeholders (Underwriting A&H) & external stakeholders;
Handling a portfolio of around 300 files (Travel, Personal Accident, Personal Lines) : gathering relevant information, determine coverage, assessing and quantum analysis.
Insight in various areas, including large losses, claims trend data and accountable for A&H claims contribution to the combined ratio in the context of Indemnity and Expenses;
Adhere to and embed the Company’s risk policies, Statement of Operating Standards and any AIG policies, audits, controls and ERM procedures;
Follow best practice claims practice in every facet of the A&H claims process, from loss notification to final payment, fraud oversight to recovery;
Ensure a reputation of A&H Claims excellence and service delivery in the marketplace. Establish and maintain excellent levels of customer service, with particular attention to:
Responsiveness - speed of service delivery
Quality of service rendered
Client prioritization
Supervision booking of all the TPA’s bordereaux (mostly via Accenture) and reconciliation with accounting + Supervision of the transferred procedure of booking to Accenture.
What we are looking for
We are looking for a professional who is passionate about working in a dynamic, international environment within the world’s leading companies. You are a hands-on person with an open and critical mind, client focused and you know how to work efficiently. You are also a teamplayer who attributes to a nice and enthusiastic work atmosphere. We value a diverse background of experience, culture, and thought.
**Leadership Skills**:
A&H claims experience required
Drive a culture that promotes excellence, collaboration, diversity and inclusion
Ability to manage a broad range of stakeholders.
Collaborative approach across functions. Knowledge of / ability to navigate through AIG
**Technical Skills and Expertise**:
Experience of working in a highly regulated environment including ownership of internal control framework
Ability to identify trends and loss causes
Able to work in an International Environment
Established strong relationships with customers and intermediaries
Demonstrated business acumen and skills
**Core Competencies**:
Effective interaction with UW, brokers and clients
Team spirit
Driving total cost of claim & outcome improvement
Making decisions that are in the best interests of AIG, its clients, distribution partners, shareholders and other stakeholders
Strong service focused culture
Problem solving abilities
LI-AIG
Offer
AIG offers a competitive primary and secondary benefit package based on experience and function level accompanied with other advantages like global career opportunities and extensive training and personal development programs.
We are an Equal Opportunity Employer
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
We are an Equal Opportunity Employer
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