Centric - Process Manager
il y a 19 heures
For our client in the region of Louvain, we are looking for an experienced Process Manager.
What you do
Our mission is to support our customers' daily work with efficient, effective, risk and security Embedded processes, that are easy to use and to comply to.
Changes within our company, the external environment and the security landscape, require that we review and adjust our processes on a regular basis.
The IT Process Office supports the IT organisation in the design, execution and continuous improvement of the processes in order to improve their performance and security.
We are looking for an experienced colleague to join us and strengthen our team.
What do we expect from you
Manage the processes end-to-end
Define the process roadmap (desired state)
Design, document and maintain the processes (in line with audit/regulatory/COBIT guidance)
Define process measurements to ensure process quality, efficiency and effectiveness
Analyse the processes and make suggestions on process improvements and process redesign
Support the implementation of the improvements
Cooperate with different stakeholders in defining the expected process maturity
Accompany process (maturity) investigations/ triggered by audits/risk functions/regulators
What you bring to the team
5+ year of IT process management experienc
Strong conceptual/analytical skills - being able to translate process requirements and concepts into solutions
Change agent - Flexible, able to cope with change
Experienced with Jira and Confluence
Solution oriented and able to think outside of box
Diplomatic and able to reconcile differences in opinion
Convincing communication and diplomacy. Able to present, discuss and defend process related topics to any level (staff member, (senior) general manager, risk officer, auditor, ...)
Open for international cooperation (fluent English communication)
Having knowledge on IT infrastructure, technology and processes, experience in ITIL, COBIT, ServiceNow, QlikSense, Project management skills
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