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Customer Service DACH for the Fashion Industry
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As Customer Service DACH you will have following responsibilities:
- Handling Customer Inquiries: Responding to customer questions via phone, email, chat, or in person.
- Problem Resolution: Assisting customers with complaints, troubleshooting issues, and providing solutions.
- Order Processing: Managing orders, tracking shipments, and handling returns or exchanges.
- Product/Service Knowledge: Providing accurate information about products, services, policies, and promotions.
- Customer Relationship Management: Building rapport with customers to enhance satisfaction and loyalty.
- Data Entry & Documentation: Keeping records of customer interactions, transactions, and feedback.
- Collaboration with Other Departments: Working with sales, logistics, and technical teams to improve customer experience.
- Following Up: Ensuring customer issues are resolved and following up to confirm satisfaction.
Your clients are present in the DACH region (Germany, Switzerland and Austria)
The Customer Service DACH has following profile;
- You have proven experience in a Customer Service, Sales support or Sales Assistant Role
- Affinity with the fashion Industry is a plus, not a must
- You speak fluent German and English
- You can work based in Brussel (home office is possible 1 to 2 days/Week)
- You have strong communication skills
- You are a problem solver and you like to liaise with different departments
- You love accomplished work
- complete salary package
- company with strong ecological and human valors
- international working environment
- home office 1 to 2 days/week
