Customer Service Specialist Eschborn
il y a 2 semaines
At Terumo, we enhance lifesaving medical technologies for the benefit of society. Are you eager to contribute to people's health and patients' wellbeing? We'll challenge you to become a master in your field of expertise. You can invest your talents in balance with your personal aspirations - live and work in harmony. Built on our Japanese origins; we are driven by respect, ownership and continuous improvement. It is at the heart of everything we do. This is how we make a difference in the lives of patients, customers and associates._
**Department Info**:
The Supply Chain of Terumo Europe consists of several departments within EMEA, that make up the EMEA Supply Chain team. The primary purpose of the team is to ensure customer satisfaction as well as the timely delivery of all orders. The team consists of Customer Service, Supply Chain Planning, our Network Optimization Lead and the European Distribution Centre (EDC). In addition, there is a close collaboration with Project Management, the Quality Departments and all our Business Units. We strive to become globally recognized and we drive continuous innovation to improve the quality of service in a transparent, compliant and patient-centric way.
**Job Summary**:
As a Customer Service Specialist, you will be the link between your customers, the sales team, and the supply chain organization. Your objective is to facilitate and ensure an efficient order processing flow for the assigned accounts. This process ranges from the order fulfilment and the invoice generation to after sales services. As a part of the customer service team, you will actively support Sales Representatives in their day-to-day business and you will report directly to your Customer Service Supervisor.
Aside form the daily operations, the Customer Service Specialist is responsible for escalation management, as well as the integration of projects. You will also provide expert customer service knowledge and guide other team members where needed.
You will be part of the local Customer Service team in Eschborn (Germany).
**Responsibilities**:
You will be responsible for Terumo's order processing flow: from receipt of the order, control and entry, to delivery and invoicing & customer master data. You need to keep both the customer, your manager and the sales staff informed of the order status and potential problems in the order process flow, while solving those problems and acting proactively. The arrangements that you make related to the order process, must meet all the requirements as efficiently and economically as possible. Consequently, you are required to possess a high level of knowledge and experience in your area of expertise.
By fulfilling your role, you will register and manage complaints regarding both products and sales (e.g. price, delivery,). Additionally, you will manage returns in case of recalls. When inquires escalate, you will consult the appropriate team or manager.
You will ensure the correct archiving of customer orders and provide customers with requested documents when needed. Furthermore, you will maintain the correct information within contracts.
As Customer Service Specialist, you will have an understanding of all products within the scope of the role. Therefore, you will maintain a continuous learning mindset to remain knowledgeable of the relevant product portfolios. You will participate in local QIM meetings to contribute to the improvement of the quality of service towards the customers. In addition, you will actively participate in projects.
You will take on a proactive role to optimize all processes and solve issues in your area of expertise (by training and supporting other team members). Additionally, you will review processes in order to find cost and time efficient solutions.
You will fulfil the role of consignment coordinator, to handle tasks within consignment flow depending on affiliate set up, example contract set up, maintaining stock levels, monitor expiry products and return handling. In addition, you will provide support to the sales group in this area.
**Profile Description**:
You have obtained a Bachelor’s degree, preferably related to customer care. An equivalent through experience within a similar role will also qualify.
You can look back on at least 5 years of experience within a similar customer service role.
As an employee you are customer service minded and diplomatic, as well as administrative and result oriented.
You possess a broad knowledge MS office. Additional knowledge of SAP-functionalities will be an asset.
Furthermore, you are fluent in English, as well as German and you possess great communication skills in general. This entails both verbal skills and writing skills.
The ideal Customer Service Specialist is someone who communicates effectively by listening attentively to customers’ needs and providing timely and helpful information to customers and other departments across the company. The Customer CARE Specialist
-
Customer Care Agent Eschborn
il y a 2 semaines
Leuven, Belgique Terumo Europe Temps pleinAt Terumo, we enhance lifesaving medical technologies for the benefit of society. Are you eager to contribute to people's health and patients' wellbeing? We'll challenge you to become a master in your field of expertise. You can invest your talents in balance with your personal aspirations - live and work in harmony. Built on our Japanese origins; we are...
-
Customer Service Specialist
il y a 1 semaine
Leuven, Belgique HAYS Temps pleinLeuven | Medical sector | German - English - French or Dutch | International environment | 1102831 **Your new role** Customer Service Specialist wanted for an international company in Leuven! **Your profile** **The working conditions** What can you expect? - Attractive monthly salary - Meal vouchers - 20 vacation days + 12 extra ADV days - Bonuses - Super...
-
Customer Service
il y a 3 semaines
Leuven, Belgique Terumo Europe Temps pleinAt Terumo, we enhance lifesaving medical technologies for the benefit of society. Are you eager to contribute to people's health and patients' wellbeing? We'll challenge you to become a master in your field of expertise. You can invest your talents in balance with your personal aspirations - live and work in harmony. Built on our Japanese origins; we are...
-
Customer Success Specialist
il y a 2 semaines
Leuven, Belgique Materialise Temps pleinBelgium (Beringen) Customer Service The Position Materialise is a dynamic international high-tech company, founded in 1990 and headquartered in Belgium, with over 2,100 employees worldwide. Materialise’s mission is to innovate for a better and healthier world through its software and hardware infrastructure and in-depth knowledge of additive...
-
Customer Service German Market
il y a 5 jours
Leuven, Belgique HAYS Temps pleinLeuven | Medical sector | German - English | International environment | 1101862 **Your new role** Customer Service Specialist wanted for an **international** company in **Leuven**! **Your profile** **The working conditions** What can you expect? - Attractive monthly salary - Meal vouchers - 20 vacation days + **12 extra ADV days**: - Bonuses - Super...
-
Customer Service Representative
il y a 2 semaines
Leuven, Belgique Catawiki Temps pleinWho we are ,, - at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion,...
-
Customer Care Specialist FR/EN/NL
il y a 3 jours
Leuven, Flandre, Belgique Golden Palace Casino & Sports Temps pleinAs a Customer Care Specialist, your primary mission is to provide exceptional customer support by addressing customer inquiries, guiding them in the use of our services and products, and ensuring their overall satisfaction. Temps plein Intermédiaire Etudes secondaires Français,Anglais,Néerlandais CDI - Contrat à durée indéterminée Hybride About Us...
-
Customer Happiness Specialist
il y a 2 semaines
Leuven, Belgique TinkerList Temps plein**Your mission**: Yes, that's right: Customer Happiness. We don't like to call it customer 'success' or 'support', since this role covers so much more than that. Do you have **strong customer service skills** and a **creative mindset**? You might be exactly the person we are looking for! You'll work closely together with both our product and marketing team...
-
Customer Service Administrator
il y a 2 semaines
Leuven, Belgique Robert Half Belgium Temps plein**Robert Half **is currently looking for a** Customer Service Administrator (M/F/x) **for a company located in** Leuven.** **Robert Half **is currently looking for a** Customer Service Administrator (M/F/x) **for a company located in** Leuven.** Our client is active in the** IT sector. **It concerns an interim assignment of minimum three months. **The...
-
Customer Service Supervisor
il y a 4 jours
Leuven, Belgique Terumo Europe Temps pleinAt Terumo, we enhance lifesaving medical technologies for the benefit of society. Are you eager to contribute to people's health and patients' wellbeing? We'll challenge you to become a master in your field of expertise. You can invest your talents in balance with your personal aspirations - live and work in harmony. Built on our Japanese origins; we are...
-
Customer Service Officer
il y a 6 jours
Leuven, Belgique Talentus Temps pleinNa een grondige opleiding maak je deel uit van het team Customer Experience. Een sterke en hechte ploeg die met raad en daad hun klanten bijstaat. Je wil gaan voor: **tevreden klanten?** Onze klant neemt de tijd om je te boetseren tot specialist in de sociale wetgeving. Je wordt dus niet zomaar in het diepe gegooid. Op die manier groei je uit tot het...
-
Back Office Customer Service
il y a 1 semaine
Leuven, Flandre, Belgique Vivaldis Temps pleinFunctieLaat jij achter de schermen alles op rolletjes te lopen?Hecht je veel belang aan klanttevredenheid?En op zoek naar een ondersteunende functie in customer service?In het Leuvense zijn we voor een specialist in hoorzorg en audiotechnologie op zoek naar een Administratief bediende / Back Office Assistant van de dienst Customer Service voor een tijdelijk...
-
HR Working Student
il y a 2 semaines
Leuven, Belgique Terumo Europe Temps pleinAt Terumo, we enhance lifesaving medical technologies for the benefit of society. Are you eager to contribute to people's health and patients' wellbeing? We'll challenge you to become a master in your field of expertise. You can invest your talents in balance with your personal aspirations - live and work in harmony. Built on our Japanese origins; we are...
-
Customer Service Representative
il y a 7 jours
Leuven, Flandre, Belgique Page Personnel Temps pleinAbout the Company We are a leading global company in the fashion sector, known for our innovation and high-quality products. As we continue to expand and provide exceptional service to our clients, we are seeking a dedicated Customer Service Representative to join our dynamic team in Leuven.Position Overview As a Customer Service Representative, you will be...
-
Customer Care Specialist Fr/en/nl
il y a 4 jours
Leuven, Belgique Golden Palace Casino Sports Temps plein**About Us** The Golden Palace Group, a family-owned business established in 1963, is a leading name in the gaming world. With over 40 gaming halls in Belgium, 2 casinos in France, 7 sports betting agencies, a network of Press shops (Press Shop & More), 3 online gaming sites, and 600 employees, we've built a remarkable presence. Each team member...
-
Customer Service Representative
il y a 3 semaines
Leuven, Belgique Guardsquare Temps plein**Summary**: We are looking for a new Customer Service Representative to join our Finance department this year! It is an exciting position for professionals who really like to be in contact with a variety of stakeholders, not only customers, but also: management, finance, support, and sales-related actors, among others. If figuring out the best ways to...
-
Customer Service Assistant
il y a 4 semaines
Leuven, Belgique GC Europe Temps plein**GC Corporation** was founded in 1921 in Japan and has developed itself into one of the most prominent companies in the development, production and distribution of a very wide range of dental products. Since 1972 GC Europe NV, our European Headquarter is located at the Researchpark Haasrode in Leuven. **GC Europe NV** supports and leads our different sales...
-
Customer Service Agent
il y a 1 semaine
Leuven, Belgique Robert Half Belgium Temps pleinRobert Half is looking for a **Customer Service Agent** for an assignment with option of a fixed contract. Robert Half is looking for a **Customer Service Agent** for an assignment with option of a fixed contract. Our client is situated in the region of **Leuven** and is specialized in the **industrial sector**. You **responsibilities** as **Customer...
-
Customer Service Assistant
il y a 2 semaines
Leuven, Belgique GC Europe Temps plein**GC Corporation** was founded in 1921 in Japan and has developed itself into one of the most prominent companies in the development, production and distribution of a very wide range of dental products. Since 1972 GC Europe NV, our European Headquarter is located at the Researchpark Haasrode in Leuven. **GC Europe NV** supports and leads our different...
-
Customer Service Assistant
il y a 5 jours
Leuven, Belgique GC Europe Temps plein**GC Corporation** was founded in 1921 in Japan and has developed itself into one of the most prominent companies in the development, production and distribution of a very wide range of dental products. Since 1972 GC Europe NV, our European Headquarter is located at the Researchpark Haasrode in Leuven. **GC Europe NV** supports and leads our different...
