Application Support Agent Junior for Traces

il y a 1 semaine

Brussels, Belgique Axians Portugal Temps plein

At Axians, we deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. As a part of VINCI Energies, we are dedicated to ICT and Digital Transformation. Present in 37 countries, with over 16,000 employees, and generating more than €3.6 billion in revenue in 2023.
**Axians. The best of ICT with a human touch.**

**Why Join Axians European Institutions' Team?**
**Multicultural Environment**: You will work alongside professionals from all over the world, fostering a diverse and enriching workplace.
**Diverse Projects**:Engage in impactful projects with cutting-edge technological advancements facilitated by European Institutions.
**Skill Development**: Work in a knowledge-driven environment where you'll continually develop both technical and professional skills through exposure to complex projects.
**Long-term Opportunities**: Our partnerships with European Institutions offer stable, long-term roles where you can make a real difference on a European scale.
**Contributing to European Initiatives**️**:Make a meaningful impact on regional and global challenges.

We are seeking an**Application Support Agent Junior for TRACES**to join our team in Brussels.

**Description of the project**:
**Description of tasks**:

- Document customer inquiries, issues, and resolutions in our ticketing system, ensuring accurate and thorough records.
- Collaborate with cross-functional teams, including business team and software developers, to escalate and resolve complex issues.
- Contribute to the development and maintenance of knowledge base articles, FAQs, and other self-service resources for customers.
- Assist with testing and validation of software updates, patches, and new features prior to release.

**Knowledge and skills**:

- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Previous experience in a customer support role is preferred but not required.
- Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
- Excellent communication skills in English, both verbal and written, with the ability to explain technical concepts clearly and concisely to non-technical users.
- Customer-focused mindset and a commitment to delivering high-quality service and support.
- Ability to work independently with mínimal supervision and thrive in a fast-paced, dynamic environment.
- Willingness to learn new technologies and adapt to changing priorities and business needs.

**Other requirements**:

- EU Citizenship.
- Resident or available to relocate to Belgium.

**Ready to embark on an exciting journey with us?

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