Application Support Agent Junior

il y a 1 semaine

Brussels, Belgique AXIANS EI Temps plein

At Axians, we deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. As a part of VINCI Energies, we are dedicated to ICT and Digital Transformation. Present in 37 countries, with over 16,000 employees, and generating more than €3.6 billion in revenue in 2023.
**Axians. The best of ICT with a human touch.**

**Why Join Axians European Institutions' Team?**
- ** Multicultural Environment**: You will work alongside professionals from all over the world, fostering a diverse and enriching workplace.
- ** Diverse Projects**: Engage in impactful projects with cutting-edge technological advancements facilitated by European Institutions.
- ** Skill Development**: Work in a knowledge-driven environment where you'll continually develop both technical and professional skills through exposure to complex projects.
- ** Long-term Opportunities**: Our partnerships with European Institutions offer stable, long-term roles where you can make a real difference on a European scale.
- ** Contributing to European Initiatives**: Make a meaningful impact on regional and global challenges.

We are seeking an **Application Support Agent Junior (eGrants)** to join our team in Brussels.

**Description of the project**:

- The submission of proposals
- The evaluation of proposals and the award of grants
- The management of experts that evaluate the proposals

**Description of tasks**:

- Keep end-users informed on request status and progress.
- Participate in meetings with the Commission staff in order to define their needs for the evaluation process.
- Provide training to Commission staff.
- Participate in meetings with the development team.
- Improve documentation/manual for training/shared knowledge.

**Knowledge and skills**:

- Higher education or equivalent overall experience.
- A first successful experience in user support (minimum 1 year).
- European level C1 in English is mandatory.
- Good analytical skills and the ability to quickly understand processes.
- Solution-oriented with proactive and reactive problem-solving skills.
- High communication skills and ensure customer satisfaction.
- Ability to work in an international/multicultural environment.
- Strong team player with excellent relationship skills.
- Stress-resistant and able to impart knowledge at various levels.

**Miscellaneous**:

- Any other language is an asset.
- ITIL Foundation Certified.

**Other requirements**:

- EU Citizenship.
- Resident or available to relocate to Belgium.

**Ready to embark on an exciting journey with us?**

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