Vip Support Agent

il y a 1 jour


Brussels, Belgique Viva Wallet Temps plein

VIP Support Agent/VIP Technical Support/ E-Commerce & Technical VIP Support **(French or Dutch and English language skills are essential)** Are you a tech savvy professional with experience in troubleshooting? Are you familiar with the terms e-banking app, bank account/ sales reports, e-commerce checkout? Do you consider problem solving and effective communication as your strongest skills? If we have just described a typical day of yours, then YOU might be the EXPERT we are looking to join Europe’s fastest growing Fintech Company. **Why Viva Wallet?** Because we are the first European entirely cloud-based neo bank using Microsoft Azure with branches in 24 countries in Europe. Our mission is to change how businesses pay and get paid. Viva Wallet is a Principal Member of Visa and MasterCard for acquiring and issuing services with direct connectivity to the Card Scheme. **As a VIP Support Agent**/VIP Technical Support/ E-Commerce & Technical VIP Support**, you will**: - Be a Viva "ambassador": act as point of contact for any technical e-commerce related issue of our high value customers - offer the most suitable solution to customers' issues and become their trusted partner - help customers integrate with our various supported plug-ins and payment tools troubleshot customers' integrations and help resolve any technical issues they might face - diagnose and resolve problems using documented procedures and checklist. - Be challenged to achieve predefined qualitative and quantitative targets **Requirements**: **To be considered for this role**: - 1 - year as a 2nd level Technical Support Agent/ IT support, preferably in the Banking/IT/Telecommunications industry - Have confidence with technology and familiar with CRM systems, software and hardware, social media - Customer focus and passionate about helping people - Excellent use of Dutch or French, and English languages. - Creativity and a strong desire to solve IT Problems **Benefits** - A competitive salary (based upon your skills and experience) - A full-time contract - Annual bonus, upon performance - A smooth onboarding and continuous training on products and new systems - A chance to grow within a fast-moving European Fintech Company Did you respond positively to 90% of our above needs? Does it meet most of your professional perspectives? Click on the blue space below and send us your resume It will be our pleasure to call you


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