Customer Service Officer Spanish-english
il y a 11 heures
Higher secondary - Bachelor 36 hours
**Belgium & Spain**:
Frequent direct telephone contact to resolve the incoming breakdowns quickly and efficiently through telephone support.
**Tasks & Responsibilities**:
**Job purpose / Main objectives**:
Frequent direct telephone contact to resolve the incoming breakdowns quickly and efficiently through telephone support.
Wednesday - Thursday - Friday (NIGHTS): 20h - 8h
**Main tasks and Responsibilities**:
- Accepting phone calls and responding to the customer’s inquiries and internal and external intervening parties in accordance with predetermined procedures.
- Collecting additional information.
- Check the data for accuracy and completeness.
- Reception & Services; provide technical support; search workshop.
- Keep the customer and all involves updated.
- Complaint handling (from customer to contractor; from contractor to EBTS.)
- Ensures the monitoring and control of the agreements with the parties involved:
- Regarding the service
- Regarding complaint handling, etc.
- Regarding the service conditions and agreements
- Responsible for the complete treatment and follow-up of all contract-related issues within the established deadlines:
- Administrative processing of all relevant information (Creating, tracking and closing all breakdown assistance files)
- Enter required information into the system.
- Register performed operations.
- Responsible for the internal and external monitoring of client files.
**Your profile**:
**Knowledge and experience**:
- Language: Spanish (well) & English (well)
- Technical knowledge (automotive, tires,) is an asset
- No specific experience required
**Skills**:
- Communicate effectively by phone
- Problem analysis and problem solving
- Customer
- and results-oriented
- Accurate and high work standard
- Multitasking & stress resistant
- Teamplayer
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