Operations & Community Management Internship

Description Are you tired of sitting behind a desk at school, craving **real-word experience**? Looking for an internship where you **actually contribute**, rather than making coffee all day? Want to **work in a fast-moving scale-up**, take on **real responsibilities**, and **engage with an active community**? Warning: You might end up loving work.... **What is the role about**: We’re looking for an **Operations & Community Management Intern** to help us **manage and grow our user community**(both **clients and service providers**). You’ll support **both the Operations & Marketing teams** by ensuring smooth interactions between users, answering their questions, and proactively helping them **get the most out of Ring Twice**. You’ll also **animate and engage our community** through various communication channels (Facebook groups, Instagram, etc.). In short, you’ll be a key part of the team representing Ring Twice towards our users. **About Ring Twice**: Ring Twice is a fast-growing scale-up active in the** sharing economy**. Our two-sided marketplace connects **more than 1.5 millions individuals and professionals** for everyday services, from gardening and petsitting to assembling IKEA furniture and babysitting (to just name a few). Founded in Belgium in 2013 and now expanding into France thanks to the acquisition of our competitor Frizbiz in 2024, we’ve built a** community-driven platform**that prioritises quality, trust, and convenience. Our platform makes it easy to find and book trusted service providers. We not only believe in empowering people to share their skills and earn money while helping others get things done, we also believe in people. Amazing stuff happens when you bring the right individuals together. Our conviction is that talent and knowhow are meant to be shared. Backed by a passionate team of 20 people, we’re on a mission to redefine how local services are accessed and delivered. At Ring Twice, you’ll join a dynamic team that values **autonomy, curiosity, and impact**. If you're looking to be part of an ambitious scale-up where your work truly matters, we’d love to hear from you **Responsibilities**: As an **Operations & Community Management Intern**, you’ll **work closely with the Operations team**and assist **the Marketing team**. This isn’t just an internship, you’ll have real responsibilities and a direct impact. **User Support & Operations** - Oversee **key platform processes** (job cancellations, profile validations, moderation, payments, etc.). - Onboard and support new users during their first steps on the platform. - Ensure **users get the best possible experience** by resolving issues quickly and efficiently. **Community Engagement & Growth** - Animate our **community of top service providers** through the **Ambassador Facebook Group**. - Manage **user feedback and reviews** across platforms (Google, TrustPilot, Facebook, etc.). - Work closely with the **Marketing team** on community-building initiatives. **Insights & Improvement** - Collect and analyze **user feedback** to improve processes. - Support the **tech team** by sharing insights from user experiences. - Help the **Marketing team** run local marketing campaigns. **What we are looking for**: - ** Outgoing and curious** personality—you love interacting with people - Strong **organizational skills** and a “get things done” attitude. - Interest in **tech, marketplaces, and the sharing economy** (a plus, but not required). - ** Languages**: Native or fluent in **French or Dutch**, with confidence in **English** (we communicate internally in English). - ** Motivation > Experience** It’s an internship, no stress If you're eager to learn, we’ll make sure you grow. **What we offer**: - ** A real-world learning experience** where you **make an impact.**: - ** Ownership & responsibility**:not just tasks, but real challenges. - ** A fun & dynamic environment** (yes, we have an **aquarium,**a fridge full of beers and an amazingly cool team). - ** Friday Learning Days**—every other Friday, **no work allowed**, just training & growth. Minimum duration**: 3 months** (_Let’s be real—if you actually want to learn something, that’s the minimum it takes_) Languages English