Customer System

Company Information:
Based in Brussels, Belgium, and staffed by 2.700 people and more than 60 nationalities, Toyota Motor Europe (TME) handles the wholesale marketing of Toyota and Lexus vehicles, parts & accessories, and manages Toyota’s European R&D, manufacturing and engineering operations.

For Toyota, Quality is a way of life. Nothing is so good that it cannot be made better, that is why we strive for continuous improvement in everything we do. This basic principle for us is called: “KAIZEN” and is what guides us in our pursuit of best Quality and the delivery of unparalleled customer’s satisfaction.

Check out:
**We offer** a dynamic multicultural work environment and the opportunity to be part of a highly motivated team where collaboration, creativity, courage, and curiosity play an important role. You will be working on exciting projects and benefit from a thorough on the job development, coaching and training.

Your commitment will be rewarded with a comprehensive renumeration package, including a bonus scheme and interesting extra-legal benefits. We provide flexibility to take care of both your career and your personal life by providing hybrid work environment with structural possibility to both work from home & collaborate in the office. You can also take your work abroad for up to 20 days/year.

At Toyota Motor Europe, we are committed to providing equal employment opportunity to all. All of our recruitment decisions are based on the individual and their qualifications along with the job requirements. The selection process is without regard to nationality, sexual orientation, gender identity or expression, age, religion, ethnicity, disability or other personal characteristics. We do not tolerate harassment or discrimination as our individual experiences and overall diversity is our key strength. Together we have the power to make a positive change and go beyond the ordinary.

If you need any specific consideration for the interview process due to disability or any other reason, please let the recruiter know.

Your Profile:
Education/Training:

- University degree Business and/or Computer Science.
- Minimum 3 years relevant post qualification experience.
- Fluent in English (TME business language).

Expertise:

- 3-5 years of project management or business analyst experience.
- Experience of leading small/medium sized teams.
- Experience with Scrum/Agile frameworks is an advantage.
- Experience gathering business requirements (to be model, as is model, etc)
- Analytical skills, combined with capability to make synthesis of problem area and solution proposal.
- Automotive industry experience is not a must but an advantage

**Skills**:

- Versatile (open for learning and discovering new technology / area) and creative.
- Diplomatic / sense of people relationships / team player.
- Focused and stress resistant.

**You have a Toyota DNA, this means you**:

- **C**ourage: you are ready to let go of the easy path to reach challenging targets
- ** C**ollaboration: you are a team player, respectful and inclusive in your style and you take a customer-oriented approach
- ** C**reativity: your passion drives you to explore innovative ideas and challenge the impossible
- ** C**uriosity: you combine imagination and fact-based observation
- ** C**oaching: you share knowledge and feedback with your colleagues and celebrate each other’s success

Your team and your responsibilities:
The team develops and maintains Customer Systems Tools used by the National Marketing and Sales Companies (= NMSC), by the Retailer Network and Customers

In addition the team coordinates local market initiatives and developments to make sure they are compliant and compatible with the central tools & hosting.

**Your responsibilities**:

- Being the window person
- Act as a project lead for Customer Systems projects following Agile methodologies (i.e Scrum)
- Manage risks/issues and dependencies during the project lifecycle and work with all stakeholders to remove impediments.
- Work closely with the NMSC and TME business members to understand the business needs, to guide them in identifying key functions/risks and to ensure that the solution delivered fulfils them.
- Facilitate workshops to develop business requirements and perform Business Process Analysis and GAP analysis exercises as required.
- Work with a 3rd Party implementor and ensure that requirements are understood and that gateways respected to ensure the correct quality of deliverables
- Continually propose and implement kaizen ideas to streamline and improve the efficiency of the processes within the Customer Systems team
- Be able to travel to different NMSC’s depending on project requirements