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IT Support Team Lead
il y a 2 semaines
Role:Lead and manage a team, ensuring efficient resource allocation, fostering team collaboration, and driving team performance through effective leadership and supportProvide technical guidance and mentor team members while assisting them with technical issues and challengesFacilitate communication and collaboration within the team as well as managing relationships with internal and external stakeholdersDevelop and implement ticket resolution methodologies and best practices and ensure compliance across the teamConduct performance evaluations, provide feedback and coach team members to improve their skills and performanceContribute to a positive and supportive team culture that values collaboration, innovation and continuous improvementRequirements:Fluent in French & EnglishPrevious experience in leading a team (10 members)Previous experience as an Onsite IT Support EngineerStrong organizational and project management skills, with a focus on process improvementAbility to multitask and prioritize within a fast-paced environmentAbility to work effectively across global teams and to mediate in between conflicting partiesExceptional customer facing skillsBenefits:Buddy programCar Allowance/ KM AllowanceHealth/ Medical insuranceOnboarding programPhone allowance/ Company PhonePrivate use of company carTicket Restaurant (Edenred, Sodexo, UP)/ Meal VoucherUnlimited employment contractBe part of UsHemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.
