Global Account Manager

Who we are:At Global Blue, we firmly believe that enhancing the shopping experience drives performance.Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.Together, we innovate, create, and strive towards a brighter future for the businesses we serve.With Global Blue, enjoy the journey.Nature and aim of the positionLocation: Central Germany or Benelux Department: Commercial / Strategic Account Management Reports to: Head of Global Accounts DACH BeneluxYour roleAs Global Account Manager, you are the strategic owner and ambassador of a high-value portfolio of international retail clients and top prospects. You will lead client engagement at all levels - global, regional, and local - ensuring profitability, performance, and partnership excellence. This position holds cross-functional influence, acting as a key stakeholder in product innovation and decision-making that shapes Global Blue's commercial evolution.Main duties and responsibilitiesClient Strategy & OwnershipLead the full lifecycle management of assigned Global Accounts, including vision-setting and execution.Based on a thorough risk assessment, develop in-depth account plans capturing client strategy, stakeholder mapping, and market dynamics.Define commercial objectives, relationship priorities, and strategic initiatives across each client organization.Align local Key Account Managers and country teams to ensure consistent implementation across all cooperation markets.Commercial LeadershipDesign and execute negotiation strategies tailored to each client's structure and expectations.Lead tender coordination, securing appropriate resources across functions.Own pricing strategy approvals within delegated authority limits.Ensure compliance with group policies, commercial guidelines, and legal requirements.Stakeholder EngagementBuild relationships with senior executives (COOs, CEOs, Country Managing Directors), including all relevant functions (Retail IT, Legal, Procurement, Finance, Treasury, Operational and Business Retail, Trainings and Marketing).Deploy "Second Face" strategy with Global Blue Management team to deepen influence and embed the partnership value across all relevant leadership levels in the client organizationCollaborate with internal teams – KAM, Tech, Product, Operations, Customer Value Creation, Business Intelligence, Digital Marketing, Finance and Legal - to shape priorities and drive execution.Prospect StrategyDefine approach for top prospects – new clients or markets -, developing tailored pursuit plans and managing follow-up.Work with Country Managing Directors and their Key Account Management team to establish local interaction modelsKey Performance Indicators (KPIs)Customer Retention and SatisfactionNet Turnover & Turnover from New BusinessMarket Share GrowthRefund Ratio, Issue Ratio, Merchant Commission RatioNew Service Adoption and Cross-Selling SuccessInternal CollaborationLine Manager, Head of Global AccountsCountry Managing Directors, local Heads of Key Accounts and KAMsGlobal Technical Account Managers, Product Development and Field Service Management teamsCustomer Value Creation, Business Intelligence, Digital MarketingLegal, Finance, OperationsRequired Background & ExperienceMinimum 6 years of senior commercial experience in complex B2B environments with long sales cyclesProven success in international client management and tenderingBachelor's degree required; advanced degree a plusFluent in English and German; French advantageousSkills & CompetenciesStrategic and global mindset with strong business acumen, social and cultural competenceSkilled in collaborating across diverse cultural contexts and adapting quickly to evolving priorities and organizational change both internally and externallyCompetence in multitasking and setting clear prioritiesExcellent negotiation, listening, and interpersonal abilitiesResilience and ability to thrive under pressureReasonable grasp of / interest in retail tech and payment systemsWorking knowledge of CRM and financial reporting toolsProficient in MS/Google Office and project management principlesTogether, we go further:At Global Blue, you'll enjoy:Hybrid work flexibilityHands-on learning in luxury retail, technology, and data-driven marketing.Fun team-building activities, workshops, and social events.At Global Blue, we foster career growth through internal mobility, a multicultural environment, and an Agile Working Model that supports work-life balance and team spirit. Committed to sustainability, we prioritize positive impacts for employees, clients, and communities. Guided by our 5 Ways of Working, we focus on client satisfaction, collaboration, innovation, and value creation. As forward thinkers, we embrace open dialogue, continuous learning, and shared success to shape the future while delivering tangible results.