Customer Care Professional
il y a 2 semaines
Are you passionate about solving complex challenges, working with data and digital tools, and helping clients succeed? This isn't your typical customer service role. You'll dive deep into questions, provide real solutions, and play a key role in building long-term client relationships. Your ambition and potential will be recognized, and there are real opportunities to grow within the company.What you'll do:Be the go-to contact for customers, partner offices, and internal teams.Handle a variety of inquiries via email and phone, focusing on understanding the real needs behind each question.Provide clear, solution-oriented support instead of scripted responses.Take ownership of your cases and maintain detailed records in Salesforce.Monitor SLAs and proactively keep clients informed of progress.Support internal workflows, from order processing to delivery, sales support, and revenue tracking.Help improve processes, create accounts, and share documentation.Build long-term, trust-based relationships with clients and ensure their success.What we're looking for:Proven experience in customer service (B2B or non-B2C environments preferred).Fluent in Dutch, English, and French (B2+).Tech-savvy and comfortable with Microsoft 365, digital tools, and interfaces.Strong communicator: clear, friendly, and empathetic.Analytical mindset and ability to understand complex situations.Calm under pressure, proactive, and solution-oriented.Available for a fixed schedule (start at 8:30 or finish at 17:00) and 2 office days/week.Motivated to grow, take on new challenges, and make an impact.What we offer:Competitive salary + benefits + 13th month.Laptop and mobile phone.Hybrid work setup with fixed office days (Tuesday & Thursday).Eco vouchers and hospitalization insurance.Disability insurance and strong pension plan.2 paid volunteering days per year.Access to LinkedIn Learning and internal training.A fun, dynamic team and regular social events.Clear career paths and opportunities to grow within the company.Ready to make an impact, grow your career, and be recognized for your potential? Apply now and join a team where your contribution truly matters
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Customer Care Agent Francophone
il y a 2 semaines
Brussels, Belgique JOBEMPLOI Temps plein**Description de l’entreprise **Notre client est un leader du secretariat social **Description de la fonction **Tu aimes les contacts clients et as un talent pour la communication ? Alors, poursuis ta lecture.. Pour la Customer Care Team, nous recherchons des Customer Care Agents enthousiastes. La fonction - En tant que Customer Care Agent, ton objectif...
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Head of Customer Care
il y a 3 jours
Brussels, Belgique HUNTR Temps pleinCustomer Care Teamlead (B2B) - Fintech - Brussels (hybrid)Op zoek naar een omgeving waar self-development & growth meer zijn dan een funky tagline?Waar teamwork niet enkel een core value is maar ook de dagelijkse realiteit?Dan ben je bij deze op-en-top-Belgische Fintech speler aan het juiste adres.Onze klant is een gekende en snelgroeiende scale-up uit het...
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Customer Care Officer Insurances
il y a 2 semaines
Brussels, Belgique Axis Temps pleinThe primary mission of the Customer Care Manager is to provide customers with information and/or answers regarding the products and services offered by the insurance company. **Beschrijving** - Manage a flow of incoming calls within a certain time frame and provide follow-up activities to the calls; - Provide a positive customer experience by actively...
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Gestionnaire Customer Care Assurances
il y a 2 semaines
Brussels, Belgique Axis Temps pleinLa mission principale du Gestionnaire Customer Care est de fournir aux clients de l’information et/ou des réponses relatives aux produits et services offerts par la compagnie d'Assurances. **Beschrijving** - Gérer un flux d’appels entrant endéans certains délais et assurer les activités de suivi des appels; - Offrir une expérience positive au...
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Customer Care Coordinatoor
il y a 2 semaines
Brussels, Belgique AXA Temps plein**Customer Care Coordinatoor** **(**220007L9**)** **LIEU PRINCIPAL**: BELGIUM-BRUSSEL - BRUXELLES-BRUXELLES **ORGANISATION**: AXA Partners - AP Services & Assistance **TYPE DE CONTRAT**: Permanent **EQUIPE**: Equipe de jour HORAIRE**: Temps plein **DESCRIPTION** **Responsabilité Finale 1 : Gestion globale des plaintes** **Objectif : Répondre aux...
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Customer Care Executive
il y a 1 jour
Brussels, Belgique G2 Travel Temps pleinWe're looking for passionate individuals with customer care experience in the travel industry who are fluent in English and Japanese; French is a plus. If you thrive in a fast-paced, international environment, this is your moment Applicants must hold a valid work visa for Brussels, Belgium.The Company"People don't take trips – trips take people" ...... and...
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Stage Customer Care Eb
il y a 2 semaines
Brussels, Belgique NN Insurance Belgium Temps plein**Volg je een bacheloropleiding en wil je een eerste relevante ervaring opdoen via een stage?** - NN is een levensverzekeraar die streeft naar een “lang en gelukkig leven” voor al haar klanten. Wij bieden jou graag de mogelijkheid om mee te bouwen aan deze brand promise en zo een leerrijke ervaring op te doen in de bedrijfswereld. We begeleiden jou graag...
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Customer Care Coordinator
il y a 2 semaines
Brussels, Belgique AXA Temps plein**Customer Care Coordinator** **(**220007L9**)** **PRIMAIRE LOCATIE**: BELGIUM-BRUSSEL - BRUXELLES-BRUXELLES **ORGANISATIE**: AXA Partners - AP Services & Assistance **TYPE CONTRACT**: Vast **VERANDEREN VAN WERK**: Overdag DIENSTVERBAND**: Fulltime **OMSCHRIJVING** **Eindverantwoordelijkheid 1: Algemeen klachtenbeheer** Doelstelling: Voldoen aan de...
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Stage Customer Care Eb
il y a 2 semaines
Brussels, Belgique NN Insurance Belgium Temps plein**Volg je een bacheloropleiding en wil je een eerste relevante ervaring opdoen via een stage?** - NN is een levensverzekeraar die streeft naar een “lang en gelukkig leven” voor al haar klanten. Wij bieden jou graag de mogelijkheid om mee te bouwen aan deze brand promise en zo een leerrijke ervaring op te doen in de bedrijfswereld. We begeleiden jou graag...
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Customer Success Intern
il y a 3 semaines
Brussels, Belgique Doctoranytime Belgium Temps pleinWho we are ? The goal of Doctoranytime is to revolutionize healthcare in Europe and Latin America. More specifically Doctoranytime's tools aim to facilitate the access to healthcare for patients and simplify the daily life of practitioners. Doctoranytime seems to obtain this goal, because since they entered the Belgian market in 2016, they have known a rapid...
