Team Leader Groups
il y a 1 mois
About Thon Hotels Passionately committed . We daily strive to create special moments for our guests. Professional hospitality . We aim to see, hear, and relate to all our guests. The power to please . We are keen to make a personal effort to ensure every stay is the best stay Innovative . We constantly improve and invest in our hotels. Financially solid . An international company you can rely on. Green. We matter to contribute to a more sustainable society for future generations being locally and internationally certified with green labels.
We are currently looking for a Team Leader Groups & Events to join our dynamic team at our Service & Support Centre.
Great location : only a 5 minute walking distance from the Luxemburg station and next to the metro Modern building : We have our own building which has loads of daylight. Welcoming company culture : friendly employees that are encouraged to build internal networks Why join us ? Family mindset . At Thon Hotels you are not a number, but an individual with your own skills, talents, and passion. Diversity . Our guests and your future colleagues come from all over the world. Flat hierarchy . No useless bureaucracy & corporate mentality. Autonomy . You are the actor of your career by doing the extra step without fear. Accessible . Our hotels are easily accessible in Brussels. Do Manage . You will manage a team of 2-3 persons in the fields of group and events reservations. You oversee groups & events, convert customer inquiries into confirmed sales, attain department budget, develop and grow the team by training and giving clear targets, schedule daily and holiday planning. You have the ability to manage multiple events and people simultaneously. Represent: You represent the MICE Office towards our clients but as well towards Thon Hotels, the Residences and the other centralized departments (revenue, sales, marketing, HR, accounting). Implement & integrate: You are in charge of implementing new policies and procedures which facilitate the daily work and optimize the client service being the contact person for all updates within Thon Hotels. Recognize: You identify o pportunities to maximize revenue by up-selling, cross selling and enhance collaboration with other departments, Operations, Sales and Revenue to conclude business. Monitor: You convert and exceed budgeted MICE budget, ensure customer satisfaction and gather feedback and data after an event Communicate: You set clear objectives to the team and liaise with all hotel planners in regards to general changes which affect MICE business of the Group Participate actively: You take part to all HOD meetings and revenue meetings. Report: Directly to the Head of Commercial Services. Our perfect match Team Player. You love to collaborate and work closely with others Positive . You have a positive attitude and you manage your time efficiently being able to work under pressure. You are discreet and used to handle confidential affairs; you have great negotiating and problem solving ability. Accurate. You pay attention to detail and you are very well organized. Communicator . You have excellent written and verbal communication skills in English, French and Dutch; other languages are a plus. Experience . Sales experience in the hotel sector is certainly an advantage. Flexible . You adapt easily to people and situations and you have the ability to reflect and consider ways to improve. Receive Motivational remuneration package including: Contribution to public transportation costs . And yes, we contribute for 100%. Flexible extra-legal benefits. Pick and choose between an attendance bonus, extra days off or a cafeteria plan. Non-recurrent benefits linked to results (CCT90). A nice little extra. Hospitalization insurance . And yes, also for the people you love who live at the same address. Seniority days. Extra days off according to your seniority and age. Food . We provide a free meal. Personal development . You can choose trainings through our catalogue. Celebrate . We encourage celebrating successes with your team at staff events. Family event . You will be invited a family event where you and relatives are honoured. Fun . Excellent working atmosphere with the nicest colleagues.Thon Hotels is part of the Norwegian hotel chain Olav Thon Group that carries the name of its founder Mr. Olav Thon. We have hotels in Norway, Brussels, and Rotterdam. In Brussels, Thon Hotels is one of the largest hotel chains with almost 1500 hotel rooms and 44 meeting rooms in 5 hotels as well as 3 residences of full furnished apartments. We wish that all our employees are engaged, professional and service minded .
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