Service monitoring center and incident coordination engineer
il y a 4 semaines
Your mission
As SMC-IC (Service monitoring center and incident coordination) Engineer you monitor the functioning of the Orange network as well as the associated IT & Telco services and follow-up the planned operations and define priorities in cooperation with other engineering and operational teams in order to minimize the impact on the Orange Customers and IT operations. You act as a SPOC for all internal teams and external partners in case of incident. (Change, Incident, Event, Problem and Configuration Management).
The activities are performed 24h/24h 7d/7d. As SMC-IC engineer you participate in a shift.
As SMC-IC Engineer:
You monitor the Orange services and applications for the internal and external customers through events, real-time traffic analysis, trends, simulation of customer perception and predictive impact analysis. You perform a first analysis of events in order to confirm customer impact and/or incident resolution. You launch, follow up and manage the resolution of incidents related to Orange convergent products & services, applications and network elements in all IT and Telco Network domains for internal and external customers. Furthermore, you challenge one or different partners/suppliers on proposed solutions and estimated Mean Time To repair. You identify, trigger and manage first level Technical and management Escalation, coming from the customer perspective (internal) as well as coming from a technical perspective (partner). You gather a team of technical, business and management stakeholders and representatives of other departments to coordinate and follow-up the escalation. "Take the appropriate decisions in the starting of incidents, in the selection of the right priorities and until their closure (especially out of business hours)" is what you will have to do. In case of deviations on the processes, the SMC-IC expert will pro-actively take action to correct the deviation and escalates to the command center expert when needed. You implement new or amended processes, operational documentation and working methods in close collaboration with the command center experts and external teams within the operational level. You perform post incident analysis, root cause chasing towards our internal teams and external partners.Your profile
You have at least a secondary degree with general knowledge of IT and Telecom in an operational environment with knowledge of ITIL framework and processes You have good analytical and solving skills You have good negotiation and communication skills You have the ability to steer a meeting with many stakeholders Furthermore, you are able to handle a crisis-situation and define priorities under pressure but within fixed procedures You have good communication skills and are customer-oriented / service-minded You have Dutch or French with good English (written and spoken)-
Service monitoring center and incident coordination engineer
il y a 2 semaines
Evere, Région de Bruxelles, Belgique Orange Business Services Temps pleinYour missionAs a Service Monitoring Center and Incident Coordination (SMC-IC) Engineer, your main task is to monitor the Orange network and its associated IT & Telco services. You work closely with other engineering and operational teams to prioritize planned operations and minimize any impact on Orange Customers and IT operations. Your role also involves...
-
Monitoring Analyst
il y a 2 semaines
Evere, Région de Bruxelles, Belgique S&you Temps pleinDescription de fonction:Interested in working with customers in diverse, cross-governmental sectors?I'm recruiting a Monitoring Analyst to solve customer support issues on-site, at our customer's premises in Brussels.You will work along a team of skilled and motivated technicians We are looking for an extremely proactive Monitoring Analyst with a keen...
-
Monitoring Analyst
il y a 1 semaine
Bruxelles Evere, Belgique S&you Temps plein**Description de fonction**: You will work along a team of skilled and motivated technicians! We are looking for an extremely proactive Monitoring Analyst with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. The position will require: - Proactively monitor systems and...
-
Monitoring Analyst
il y a 3 semaines
Bruxelles Evere, Belgique S&you Temps plein**Description de fonction**: Interested in working with customers in diverse, cross-governmental sectors? I'm recruiting a Monitoring Analyst to solve customer support issues on-site, at our customer's premises in Brussels. You will work along a team of skilled and motivated technicians! We are looking for an extremely proactive Monitoring Analyst with a...
-
IT Service Assurance Manager
il y a 2 semaines
Evere, Région de Bruxelles, Belgique Orange Business Services Temps pleinOrange is the next generation operator in the Belgian Telecom market. We are continuously investing in our IT department and maybe your talent is the one we are currently looking for Sounds good? Then you might be glad to know that we are looking for a passionate IT Service Assurance Manager , to join our IT Department. Your mission Ensure the IT...
-
Service Engineer Warmtewisselaars
il y a 2 semaines
Evere, Région de Bruxelles, Belgique Four Life Sciences Temps pleinWat ga je doen?Als Service Engineer houd jij je bezig met monitoring, inspectie en analyse van warmtewisselaars, en voer je tevens onderhoudswerkzaamheden uit. Het is jouw verantwoordelijkheid om ervoor te zorgen dat deze installaties goed blijven functioneren door middel van elektromechanisch onderhoud. Bovendien ben je constant bezig met het vinden van...
-
Team Lead Security Operations
il y a 3 semaines
Evere, Belgique USG Professionals Temps plein**Omschrijving**: Team Quality Management Follow up that the service level agreeements and quality of delivered services by the team is at the required level. Make necesarry changes to enable quality improvement. ServiceNow Dashboard(s) Coordinate Team Meetings Steer and lead the team meetings, ensurign that all necessary topics are reported on by team...
-
CSR Back Office Technical Mobile B2C
il y a 2 semaines
Evere, Région de Bruxelles, Belgique Orange Business Services Temps pleinContribute to Orange Belgium's best customer experience Orange is the next generation operator in the Belgian Telecom market. We offer mobile, fix, internet & TV solutions on the Belgian market. As an innovative company focusing on the customer care, we are continuously investing in digital transformation in order to offer that extra mile for our...
-
CSR Back Office Technical Cable
il y a 2 semaines
Evere, Région de Bruxelles, Belgique Orange Business Services Temps pleinContribute to Orange Belgium's best customer experience Orange is the next generation operator in the Belgian Telecom market. We offer mobile, fix, internet & TV solutions on the Belgian market. As an innovative company focusing on the customer care, we are continuously investing in digital transformation in order to offer that extra mile for our...
-
Csr Back Office Technical Mobile B2C
il y a 2 semaines
Evere, Région de Bruxelles, Belgique Orange Business Services Temps pleinContribute to Orange Belgium's best customer experience Orange is a bold challenger on the Belgian telecom market. We count more than 3.3 million residential and B2B customers. We offer mobile, fix, internet & TV solutions on the Belgian market. As an innovative company focusing on the customer care, we are continuously investing in digital...
-
Csr Back Office Technical Mobile B2C
il y a 3 semaines
Evere, Belgique Orange Business Services Temps pleinContribute to Orange Belgium’s best customer experience ! Orange is a bold challenger on the Belgian telecom market. We count more than 3.3 million residential and B2B customers. We offer mobile, fix, internet & TV solutions on the Belgian market. As an innovative company focusing on the customer care, we are continuously investing in digital...
-
Csr Back Office Technical Mobile B2C
Il y a 2 mois
Evere, Belgique Orange Business Services Temps pleinContribute to Orange Belgium’s best customer experience ! Orange is a bold challenger on the Belgian telecom market. We count more than 3.3 million residential and B2B customers. We offer mobile, fix, internet & TV solutions on the Belgian market. As an innovative company focusing on the customer care, we are continuously investing in digital...
-
Service Desk
Il y a 2 mois
Evere, Belgique Vivaldis Interim Temps plein**Functie**: Onze klant verwacht van de service desk medewerker support te verlenen aan eindgebruikers op de hoofdzetel in de 2 landstalen. Op termijn verwacht men ook dat er support wordt geleverd in de verschillende winkels. Taken: - Aanmaken van changes/requests/incidents via telefoon en mail in ticketing tool - Opvolging van tickets, ook bij externe...
-
Cloud software Engineer
il y a 2 semaines
Evere, Région de Bruxelles, Belgique Orange Business Services Temps pleinThe team, position, and mission:We are looking for a highly skilled Cloud Software Engineer with a strong background in software development to join our team. Your main task will be to design, construct, and uphold scalable, secure, and robust Cloud native applications. The ideal candidate must have experience with at least one Cloud provider (Azure Cloud or...
-
Service Engineer Warmtewisselaars
il y a 1 mois
Evere, Belgique Four Life Sciences Temps pleinWat ga je doen?Als Service Engineer monitor, check en analyseer je de warmtewisselaars en voer je er eveneens onderhoud aan uit. Jij bent verantwoordelijk voor het goed functioneren van deze installaties door deze elektromechanisch te onderhouden. Daarnaast ben je continu op zoek naar hoe deze systemen verbeterd en geoptimaliseerd kunnen worden. Wat hebben...
-
Service Engineer Warmtewisselaars
il y a 3 semaines
Evere, Belgique Four Life Sciences Temps pleinWat ga je doen?Als Service Engineer monitor, check en analyseer je de warmtewisselaars en voer je er eveneens onderhoud aan uit. Jij bent verantwoordelijk voor het goed functioneren van deze installaties door deze elektromechanisch te onderhouden. Daarnaast ben je continu op zoek naar hoe deze systemen verbeterd en geoptimaliseerd kunnen worden. Wat hebben...
-
Service Coordinator
Il y a 2 mois
Evere, Belgique Endress+Hauser S.A.-N.V. Temps pleinWhat is this position about? The Service Coordinator is based in our office in Brussels (Evere) and is responsible for coordinating the after-sales service activities within Endress+Hauser. He/She works together with a team of Field Service Engineers and ensures that our customers are provided with a correct and adapted service. The Service Coordinator has...
-
Service Desk
il y a 2 semaines
Evere, Région de Bruxelles, Belgique Vivaldis Interim Temps plein**Functie**: Onze klant verwacht van de service desk medewerker support te verlenen aan eindgebruikers op de hoofdzetel in de 2 landstalen. Op termijn verwacht men ook dat er support wordt geleverd in de verschillende winkels.Taken:- Aanmaken van changes/requests/incidents via telefoon en mail in ticketing tool- Opvolging van tickets, ook bij externe...
-
Service Coordinator
il y a 2 semaines
Evere, Région de Bruxelles, Belgique Endress+Hauser S.A.-N.V. Temps pleinWhat is this position about?The Service Coordinator is based in our office in Brussels (Evere) and is responsible for coordinating the after-sales service activities within Endress+Hauser.He/She works together with a team of Field Service Engineers and ensures that our customers are provided with a correct and adapted service. The Service Coordinator has a...
-
Technical Architect
il y a 4 semaines
Evere, Belgique International Post Corporation Temps plein**International Post Corporation (IPC)** is a corporation of 26 posts from North-America, Asia Pacific and Europe. IPC is the world leader in innovative technology solutions for the global postal industry. Our services touch every area of international postal traffic from new and better reporting for international postal letters and packages traffic to...
