cx

Sia is a global management consulting group focused on digital, data and responsibility. As a Senior Consultant Marketing & Customer Experience, you help clients define digital strategies, design new operating models and implement digital and mobile innovations to improve operations and analytics.You will work across marketing tech stacks (Adobe, Salesforce,...

Itzu Jobs recherche un(e) E-commerce Operations Specialist H/F/X pour accompagner le développement digital du groupe belge. Vous assurerez le bon fonctionnement des webshops, suivrez les performances et coordonnerez les incidents avec les équipes internes et partenaires externes.Vous contribuerez à l'amélioration continue des outils et process,...

HumanInTech is seeking an experienced Business Analyst / Product Discovery Specialist to drive digital transformation for corporate banking channels. You will gather requirements, map journeys and create business cases, guiding cross-functional teams for delivery in a hybrid Brussels setting.Ideal candidates bring 6–10 years in consulting or client-facing...

Mercor is seeking native Arabic speakers to act as CX testers for evaluating a conversational AI agent. You will conduct calls and perform QA reviews to assess accuracy, tone, and naturalness, then provide constructive feedback on the user experience.The role requires listening to EU/UK/US calls, ensuring clear audio, and starting immediately. This is a...

Mercier Consultancy Group in Belgium is seeking a French Speaking CX Specialist to join our Sofia-based, international client support team. You will handle omnichannel inquiries and resolve complex issues with empathy in a fast-paced environment.This role offers a fully paid relocation, comprehensive training, health insurance, a monthly salary with...

Randstad Professional zoekt een Benelux CRM & CX Specialist met standplaats in de regio Zedelgem. Je verbindt het centrale CRM-team met lokale verkoopteams en dealers om de customer journey te optimaliseren en leadcampagnes te beheren.Je vertaalt KPI-data naar commerciële inzichten en ondersteunt CRM 365, de Sales App en het CX-portaal. Je coördineert...

French Speaking CX SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-class opportunities in the BPO and Customer Support Services sectors. We pride ourselves on facilitating career growth for professionals seeking high-impact roles, particularly...

Next Job Abroad in Málaga is seeking friendly Dutch-speaking customer support agents to join an international team. You will handle inquiries by phone, live chat, and email, with no cold calling, and help customers with SIM cards, roaming, home internet, and TV box setups.Fluency in Dutch (C2) and solid English (B1) are required, plus comfort with standard...

Keystone Solutions is seeking an Expert Functional Analyst for a client-site consultancy. You will translate business needs into functional requirements and support the delivery of digital services across enterprise channels.You will align stakeholders and guide development within an Agile team, while promoting best practices and continuous improvement. We...

Giga Energy is hiring a Cx Assistant to support commissioning activities across MEP systems on mission-critical data center projects. You will coordinate documentation, tests, and sign-offs while learning the commissioning process from the ground up and supporting Site Leads.This on-site role requires travel or relocation for 3-6 month periods and offers...

Mercier Consultancy Group is seeking a Dutch Speaking CX Specialist to join our Sofia, Bulgaria-based team. You will deliver high-quality omnichannel support, handle complex inquiries with empathy, maintain customer records, and collaborate with international colleagues to ensure top service levels.The role requires native or fluent Dutch, strong...

Randstad zoekt een CRM & CX Specialist die de brug slaat tussen het centrale CRM-team, lokale verkoopteams en het dealernetwerk in de Benelux. Je maximaliseert rendement uit CRM 365, de Sales App en het CX-portaal, vertaalt KPI-data naar commerciële inzichten en geeft dealers training en ondersteuning.Dit is een langdurige consultantopdracht in het Belgisch...

Pluxee in Brussels is seeking a CX Expert to own end-to-end experience transformation, drive digital adoption, and improve onboarding and in-life journeys. You deeply understand client and advisor experiences, identify frictions, and guide IT and marketing toward value-driven solutions that maximize usability and adoption.You will lead change across...

Kebony is seeking a Team Lead for Customer Service to own policy development, customer communications, order management, and claims & complaints management. You will lead and grow the Customer Service team while coordinating with local and group levels.You will drive improvements, set KPIs, and collaborate with Sales to ensure a high-quality customer...

Codux zoekt een Business Analyst die service niet alleen reactief maar ook proactief, strategisch en menselijk maakt. Je duikt in workflows, spot verborgen opportuniteiten en helpt de serviceorganisatie van morgen vorm te geven.Met ervaring in customer service en analyse kun je knelpunten herkennen, processen verbeteren en medewerkers en klanten meenemen in...

AB InBev zoekt een Customer Experience Representative Horeca voor een entry-level rol. Je beheert horeca-relaties vanuit het hoofdkantoor, beantwoordt vragen en lost challenges op met flair zodat klanten glimlachen.Je identificeert verkoopkansen, pitch onze bieren en werkt nauw samen met accountmanagers om campagnes en promoties uit te voeren. Je profileert...

The Flex is transforming how people rent, offering a remote-first, customer‑obsessed support role for French-speaking guests and landlords. You will handle inquiries in French and English, guide customers through reservations, and resolve issues with empathy and efficiency using our PMS and CRM tools.Join an ambitious, fast‑paced team delivering...

HMS Networks is seeking a Senior Digital Marketing Manager, AI Transformation & Customer Experience to lead digital growth and customer engagement across the Industrial Data Solutions division. You will shape digital marketing strategies, AI-enabled capabilities, and data-driven journeys in collaboration with Product, Sales, R&D, Analytics and Corporate...

Accenture is offering a Management Consulting Intern role within the Customer Insight & Delivery team. You will work at the intersection of data, customer insight, technology and delivery to reinvent customer experience across industries.This role emphasizes a strong analytical mindset, curiosity, and a willingness to learn in a fast-changing consulting...

CXG is seeking freelance Luxury Brand Evaluators who are existing luxury brand customers to perform discreet evaluations of in-store and online experiences. You will choose missions, provide objective feedback via a questionnaire, and complete post-evaluation surveys.No prior experience required; integrity and passion for customer experience are valued. The...