1st Level Support

il y a 2 semaines


Anderlecht, Région de Bruxelles, Belgique IBSC LTD Temps plein
**Spécification du poste**: Support de 1ère ligne (francophones et néerlandophones uniquement)

**Années d'expérience mínimales**: 2 ans +

**Durée**: 3 à 6 mois en continu

**Lieu**: Anderlecht - Belgique

**Langues**: français et néerlandais (les deux langues sont obligatoires)

Une formation complète sera dispensée sur ServiceNow, ITSM et Genesis

**Budget**: 220 ? - 275 ? par jour, tout compris

**Aperçu**:
Notre client, entreprise leader dans le secteur des services informatiques, recherche 12 agents Service Desk parlant couramment le français et le néerlandais, pour rejoindre son équipe pour une mission de 3 à 6 mois.

Le rôle consiste à fournir un soutien de première ligne dans les locaux du client situés principalement à Anderlecht, avec des missions potentielles à Anvers.

Cette opportunité convient aux personnes ayant une compréhension de base des écosystèmes et du vocabulaire informatique, possédant des compétences générales telles qu'une attitude positive, la fiabilité et la ponctualité.

Fournir une assistance de première ligne aux utilisateurs finaux, en résolvant efficacement les problèmes techniques.

Absorbez des volumes d?appels élevés en traitant rapidement les requêtes et en les faisant remonter si nécessaire.

Collaborer efficacement avec les équipes internes et les employés pour assurer une prestation de services transparente.

Participez à des sessions de formation pour améliorer vos compétences en ServiceNow, ITSM et Genesis.

Maintenir une attitude positive et centrée sur le client tout au long des interactions.

**Exigences**:
Maîtrise du français et du néerlandais (obligatoire)

Connaissance de base des écosystèmes informatiques et de la terminologie.

Profils moyens souhaités, avec 2 à 5 ans d'expérience pertinente dans un rôle similaire.

Volonté de suivre une formation sur ServiceNow, ITSM et Genesis dispensée par le client.

Solides compétences générales, notamment fiabilité, ponctualité et attitude positive.

Capacité à travailler sur site chez le client à Anderlecht, avec des missions potentielles à Anvers.

Doit être légalement autorisé à travailler en Belgique.
  • Warehouse Officer

    il y a 2 semaines


    Anderlecht, Région de Bruxelles, Belgique AB InBev Temps plein

    Seniority Level: AssociateownershipWarehouse OfficerChez AB InBev, avoir de grand rêves est ce que nous faisons de mieux. Brasser les bières les plus appréciées au monde, concevoir des marques emblématiques comme Budweiser, Stella Artois, Corona et créer des moments forts constituent nos sources d'inspiration.Nous sommes une équipe de collaborateurs...

  • Head of Support

    il y a 2 semaines


    Anderlecht, Région de Bruxelles, Belgique Llama Group Temps plein

    Winamp is a legendary media player with a story that goes back to the very beginning of digital audio in 1997. It now has a vibrant and committed community of 80 million active users worldwide.We are currently re-launching Winamp to become the ultimate platform for audio lovers, a universal space where fans connect to their favorite artists, podcasts, radios...

  • Customer Support Analyst

    il y a 2 semaines


    Anderlecht, Région de Bruxelles, Belgique Llama Group Temps plein

    Winamp is a legendary media player with a story that goes back to the very beginning of digital audio in 1997. It now has a vibrant and committed community of 80 million active users worldwide.We are currently re-launching Winamp to become the ultimate platform for audio lovers, a universal space where fans connect to their favorite artists, podcasts, radios...


  • Anderlecht, Région de Bruxelles, Belgique Randstad Digital BE Temps plein

    We are looking for an experienced Senior IT Deskside Support (DSS) engineer with good knowledge of IT infrastructure to provide desktop support to end users. Excellent communication and interpersonal skills are key to working successfully with IT management, the IT back-office support teams and end users. In addition, they will participate in projects and...

  • Service Desk Analyst

    il y a 2 semaines


    Anderlecht, Région de Bruxelles, Belgique iBSC Temps plein

    Job Specification: Service Desk Analyst OR 1st Line Support Analyst (French & Dutch speakers only)Minimum Years of Experience: 2 years +Duration: - 6 months RollingLocation: Anderlecht - Belgium (90% onsite)Languages: French & Dutch Speaking (Both languages are needed)Full training will be provided in ServiceNow, ITSM, and GenesisOverview:Our client, a...

  • Associate Director

    il y a 2 semaines


    Anderlecht, Région de Bruxelles, Belgique Coca-Cola Europacific Partners Temps plein

    What you become part of:The purpose of this role is to drive sustainability - with a focus on packaging - in the most efficient and effective way into the heart of our day-to-day operations across our markets, ensuring that sustainability is embedded into everything we do - ensuring that the actions undertaken at market level are fully aligned with our...


  • Anderlecht, Région de Bruxelles, Belgique HILTI Temps plein

    What's the role:We are currently seeking a freelance IT On-site Specialist to join our team. The IT On-site Specialist provides IT services and is responsible for the IT service management process in 2nd level IT infrastructure and user support ("On-site IT Support"). This is done while complying with Hilti global IT system specifications and IT...

  • IT On-site Specialist

    il y a 2 semaines


    Anderlecht, Région de Bruxelles, Belgique HILTI Temps plein

    What's the role:The IT On-site Specialist provides IT services and is responsible for the IT service management process in 2nd level IT infrastructure and user support ("On-site IT Support"). This is done while complying with Hilti global IT system specifications and IT standards.Who is Hilti?:Hilti is where innovation is improving productivity, safety and...


  • Anderlecht, Région de Bruxelles, Belgique Robert Bosch NVSA Temps plein

    De Bosch Group is a well-known company in the field of automotive parts, automation technology, power tools, thermotechnology, household appliances, security technology, and more. In 2022, we reached a turnover of approximately 88.2 billion EUR. Join our team of around ca employees and become part of one of the largest industrial enterprises globally.We are...

  • Project Manager IT Operations

    il y a 2 semaines


    Anderlecht, Région de Bruxelles, Belgique Ypto NV Temps plein

    Your primary role is to work closely with customers to drive the successful delivery of IT projects, particularly technical projects within the Operations division of YPTO:1st, 2nd Line Support and Technical Field services End user Services: Engineering and Device Platform Management Problem- & Change Management and Business Service Management Request,...

  • Helpdesk Team Lead Coordinator

    il y a 2 semaines


    Anderlecht, Région de Bruxelles, Belgique iStorm Temps plein

    We are looking for a Service Level Manager who will strengthen our team of 20 system & network engineers. As a Service Level Manager, you are the link between customers, suppliers and internal colleagues to ensure the Service Level Agreements are met. Coordinate client, hosting and network operational teams to ensure that the services supplied to the...

  • Application Support Analyst

    il y a 2 semaines


    Anderlecht, Région de Bruxelles, Belgique Prophix Software, Inc. Temps plein

    The Application Support Analyst (ASA) proactively seeks solutions for our clients' various technical and product related issues. As there is a large interface with our clients, the position requires an individual who is comfortable and confident when working remotely with our customer base. The ASA should have an excellent technical grasp on software and...

  • International Market Access

    il y a 2 semaines


    Anderlecht, Région de Bruxelles, Belgique UCB Temps plein

    Make your mark for patientsWe are looking for an International Markets (IM) External Engagement Lead who is solution orientated to join us in our APEX (Access Pricing and External Engagement) team, based in our Brussels Office, Belgium or Slough Office, UK.About the roleThe IM External Engagement (EE) Lead is a key position responsible for developing at IM...

  • Finance Operations Intern

    il y a 2 semaines


    Anderlecht, Région de Bruxelles, Belgique The Coca-Cola Company Temps plein

    As a business, The Coca-Cola Company is constantly evolving - we develop new products, acquire great brands and pioneer new ways of doing things. We sell four of the world's top five non-alcoholic sparkling drinks and 3,600+ products in over 200 countries, including water, juices, energy drinks, and even tea and coffee.We are taking deliberate action to...

  • Quality Manager IT Operations

    il y a 2 semaines


    Anderlecht, Région de Bruxelles, Belgique Ypto NV Temps plein

    Within our Operations department we are looking for a Quality Manager to strengthen the Center of Excellence (CoE).The priority will initially be on the further implementation of the Knowledge Management process.As a Quality Manager you will structurally increase and perpetuate the quality of the services and processes within Operations, for example by...

  • Service Manager

    il y a 2 semaines


    Anderlecht, Région de Bruxelles, Belgique Robson Bale Ltd Temps plein

    Service Manager - French and Dutch Speaker - BelgiumRobson Bale are looking for a French and Dutch speaking Service Manager to come on board for an initial 6 month contract in Anderlecht6 months, market rate.2 day per week in Anderlecht are required for this rolePrimary Tasks and responsibilitiesDesign, adjust and manage the management process for service...

  • Microsoft Technical Lead

    il y a 2 semaines


    Anderlecht, Région de Bruxelles, Belgique Pauwels Consulting Temps plein

    As a Technical Lead, you will have the opportunity to be a development lead and integration pro in a complex multi-net integration system.Your role will involve interacting with various technical and functional stakeholders to deliver solid solutions that support transport operations.You will be responsible for coordinating developers and integration...

  • Service Manager

    il y a 2 semaines


    Anderlecht, Région de Bruxelles, Belgique Cypher Consulting Europe Temps plein

    The Service Manager role belongs Relationship Management team and reports directly to the Head of Relationship Management.The Service Manager is responsible for the quality, availability, performance and evolution of the technical service. In this role, he or she acts as the prime customer contact for all services-related enquiries. The Service Manager has...


  • Anderlecht, Région de Bruxelles, Belgique UCB Temps plein

    Make your mark for patients We are looking for a Culture, Organization Development & Transformation Lead who is adaptive, curious, empathetic and influential to join our Talent & Company Reputation team, based in our headquarters office in Brussels, Belgium. About the roleAs Culture, Organization Development & Transformation Lead, you will serve as the...


  • Anderlecht, Région de Bruxelles, Belgique UCB Temps plein

    Make your mark for patients We are looking for a Culture, Organization Development & Transformation Lead who is adaptive, curious, empathetic and influential to join our Talent & Company Reputation team, based in our headquarters office in Brussels, Belgium. About the roleAs Culture, Organization Development & Transformation Lead, you will serve as the...