Customer Experience Specialist
il y a 2 semaines
WHAT'S THE ROLE
Are you solution-oriented, strongly service-minded, enjoy following & improving processes, and have effective collaboration skills? You find energy in providing the best service to clients and get a lot of energy out of solving requests and problems?
At Hilti, you will have the autonomy and the responsibility to provide the best service to fulfil our customers' expectations and ensure that processes are running smoothly.
Being part of one of the backbones of our organisation, our incredible Customer Experience team, you will interact with various clients as well as other internal departments in your daily job.
WHO IS HILTI?Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future.
Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes.
Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.WHAT DOES THE ROLE INVOLVE?
You will help Hilti to create
long-lasting relationships with clients by finding the
right solutions for them,
collaborating with other internal departments and ensuring the
correctness of their data.
customer experience by providing a seamless customer care whilst supporting process improvements.
What characterises you is your
solution-oriented mindset, your
perseverance and your
attention to detail . You interact with various stakeholders at customers as well as internally in a clear and structured manner.
You challenge the status quo by bringing forward ideas and solutions to
improve processes that will benefit both clients and internal stakeholders.
_Did you know that Hilti was awarded the Great Place to Work certification five times in the last few years, thanks to its caring and performance-oriented culture? _
WHAT DO WE OFFER?
You will be part of the Customer Experience team, where you can count on your
direct colleagues to guide, help and support you where needed.
You will see them a couple of times a week at the office, the rest of the time digitally during homeworking days.
Yourteam leader will also be there to support you in your development and to be successful. Each week you will have a
1-1 discussion to re-align objectives and find solutions to ongoing topics.
We will also provide personal, material and financial support:
Weekly individual and team meetings , as well as yearly personal development discussion- Horizontal and vertical
growth opportunities: - Work-life flexibility with
3 homeworking days and
flexible hours: - A
market value salary based on a 38hour work week, as well as a
collective and individual yearly bonus: - A
generous salary package: group and hospitalisation insurance, net representation fees, meal vouchers, extensive Cafeteria Plan, work laptop, and smartphone with a subscription. - 20 days of legal holidays with 5 extra Hilti days
It's probably already clear to you: at Hilti, your
commitment , your
perseverance , your
customer focus and your "
Yes, we can " attitude are paramount, regardless of your background, level of education or origin.
New hires often perceive Hilti as a
warm ,
tight-knit company with
approachable ,
motivated people who are always ready to help you
get results together .
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